Additional Betting Options
Targeted Countries No targeted specified
Country Limitations for United States
Registration RestrictionsUnited States
Casinocruise.com was founded in 2014. It is owned by Every Matrix N.V. and holds licenses from three powerful institutions – Malta Gaming Authority, United Kingdom Gambling Commission, and the Government of Curacao.
The brand launched so successfully that after the first five months, it was awarded by the iGaming affiliate community as the Best Affiliate Program Newcomer of 2015 for the impressive Casino Cruise affiliate platform. It was also shortlisted for the EGR Innovative Start-up Award in 2016.
Casino Cruise online has over ten sister casinos, among which are such popular brands as the CasinoLuck, NextCasino, and Jetbull Casino. The casino itself operates in English, Finnish, German, Russian, and Norwegian, while the language list for games is a bit smaller. Casinocruise.com gets most of its visits from Sweden, Germany, Finland, and the United Kingdom.
Although the website design itself is not responsive, there is the Casino Cruise mobile version and the Casino Cruise app for the iOS platform. It is available for the Casino Cruise download at the Apple Store.
The website navigation through the Casino Cruise online ship is simple and fast. The main page acquaints players with all the newest games and provides the Casino Cruise login field.
To board this ship, any new player will simply have to click the “Join Now!” button and register. For the boarding ticket to be valid, one will have to give the casino personal data, home address, preferred currency, and contacts and come up with a password no shorter than eight characters that has both letters and numbers.
If confused at any point in the process, one may contact the crew of the cruise line ship, which is the Casino Cruise live chat. Help may also be obtained via phone and email. Casino cruise contact numbers are listed both at this KeyToCasino’s page and at the help deck on the main page of Casinocruise.com
Contacts and Support
Current Casino TimeUnknown
Internationalcall me back service
Other countries Australia, Austria, Malta
Street & NumberSuite 4, Num. 62/63 Morina Court, George Borg Olivier Street
Post CodeSTJ 1081
Complaints Handling Procedure
ProcedureComplaints may be resolved with Licensor
eCOGRA Not Accepted
IBAS Not Accepted
Other Organizations None
Player Experience Summary
0 to 3 days
4 to 9 days
10 to 30 days
31 days and more
0 to 3 days
4 to 9 days
10 to 30 days
31 days and more
Player Experience Details
|Mar 2016||General||Mixed||Yes||Player had problems with his documents check including checking the old passport, but finally he received the winnings|
|Feb 2016||Other||Negative||Yes||Casino cancelled the player's winnings because he excluded himself from another casino and didn't immediately return his deposits|
|Feb 2016||Money||Negative||Yes||Player complains he waited for the documents check and for the withdrawal of £1300 for a long time|
|Feb 2016||Money||Negative||Yes||Casino delayed the player's withdrawal and unjustly accused him of the rules violation|
|Jan 2016||Money||Negative||Unknown||A complaint about the withdrawal process being too slow|
|Jan 2016||General||Negative||Yes||Player complains he waited for £350 within 8 days and the casino staff worked badly|
Casinocruise.com has high ratings in the online gaming community. It is approved by Casinomeister, Latest Casino Bonuses, and Online Casino City. Casino Cruise review by Askgamblers gives the brand 5.7 out of 10, while Casinomeister rates it 7.9 out of 10. ThePOGG Rating gives it even higher grades – 9.05 out of 10.
Apart from being called the Best Affiliate Program Newcomer of 2015 for its impressive Casino Cruise affiliates program, the brand also holds the Seal of Approval, which is given only to brands with the highest standards of client service, availability at multiple devices, usability, and other customer oriented features.
Casino Cruise online casino was also named the Best Casino of June 2015 for versatile promotions, quick payouts, and friendly customer support, which is available via Casino Cruise live chat, email, and phone. All complaints may also be taken to the third party, Licensor.
Among complaints submitted by players, 55% deal with money, and 54% of such issues are successfully solved by the staff. As to payouts, 37% of gamblers report their wins being paid out within one business day, and 50% report payouts within four to nine business days.
Mobile Version Available
Popular Games on Casino Cruise
The Casino Cruise game selection is truly impressive and reaches up to a 1.000 names. There are video slots and classic slots, table games and Video Poker, and live casino and arcades. All games are accessible both from the desktop and from the Casino Cruise mobile version and app.
The brand represents less than ten software developers, but they are of the first league. The biggest game selection is from Microgaming, and fans can count the epic The Dark Knight Rises, hilarious Cashanova, vintage Retro Reels and Retro Reels Extreme Heat, and over 400 more games from this famous studio.
Following Microgaming is NetEnt with up to 150 games, including the thrilling Dracula, ironic Demolition Squad, futuristic EggOMatic, and the ultimate hit – the South Park.
Apart from these two developers, there are also games from Play’n GO, Quickspin. Live casino is provided by Europe’s leader in this type of software – Evolution gaming.
Casinocruise.com offers various types of Blackjack, Baccarat, Poker, and Roulette and a big selection of Video Poker.
Players who like progressive video slots may enjoy, among others, the legendary Mega Moolah, Cash Splash, and Major Millions.