Supervision
SUPERVISION
CuracaoDISPUTES
LCB.org
Casino GrandBay Review — Main Takes
Over the past 10 years, Grand Bay Casino online has led plenty of gamblers to sizeable riches. Here is an overview of the most important factors that players should consider when becoming this brand’s customer:
Downloadable Software
Alongside instant play, there is a downloadable client that features a slightly larger amount of entertainment.
Portable Services
Mobile adaptation allows for instant play from the majority of modern platforms.
Only One Software
Saucify powers both instant and downloadable versions.
Complete Game Collection
Despite the fact that a number of games are only slightlyove 100, all classifications are represented.
Negative Status Online
The majority of leading gambling portals give the platform negative reviews and warning statuses.
Low Risks of Non-Payment
The estimated non-payment risk is 0%.
General Information
Section Rating
Main
Associated Companies
Affiliate Program
Grand Prive AffiliatesLicensed in
CuracaoYear Established
2001Associated Casinos
Additional Betting Options
Associated Companies
- None
Country Limitations for United States: Ohio
Targeted Countries
Targeted Countries
No targeted specifiedContacts and Support
Current Casino Time
03:35 (UTC-5)
Live chat
Yes
24/7 support
Yes
Website FAQs
Yes
Phone
International
+1-800-253-5048
UK
+44-800-917-3626
Canada US
+1-800-253-5048
Other countries
Australia, Austria, Canada, France, Germany, Italy, Japan, Netherlands, Switzerland
Fax
International
Unknown
UK
+44-800-917-3635
Canada US
+1-800-706-0478
Other countries
Australia, Austria, Canada, France, Germany, Italy, Japan, Netherlands, Switzerland
Complaints Handling Procedure
Procedure
Disputes resolved by the casino, no special rules
Licensing Authority
Location
License Name
eGaming licensing services
Complain
Postal Address
NonePhone
+5999-465-1134
Fax
+5999-465-1136
Web Site
http://www.curacao-egaming.com/
Note
Supervising Organizations
Not Accepted
IBASNot Accepted
Other Organizations
None
Gambling Portals
Many casinos are represented at top gambling portals, providing an additional complaints option. In addition to that CasinoMeister offers their register members a unique PAB service
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Other
Active Page with Rep
Our Take
Grand Bay Casino online was established in 2001. Symbolizing a luxurious cruise liner that will ship a lucky gambler towards dream-like wins, it is a proud member of the GrandPrive Group. Among its sister sites are Lake Palace, RoadHouse Reels and Bella Vegas. GrandPrive Group supplies all of its members with the One Wallet feature – a unified account. This saves time on registration and makes the accumulation of loyalty points easier for those who play at several operators within the network.
The reviewed gambling destination holds a gaming license issued in Curacao. The content is adapted to several languages, including English, German, Italian and French. Five countries seen here the most frequently are the United States, Germany, Norway, Australia and Turkey. Visitors from these and other accepted countries can use both instant play and download modes. A mobile version is an option for those who prefer to play on the go.
The complete selection of more than 100 games is available after installation. A slightly smaller amount of entertainment is available instantly from the browser, and an even smaller collection of games is adapted for mobile phones. A login is required to bet and win real money. Registration can be done quickly by using your Facebook account, or you can simply register in a classic way – by filling in the sign-up form, which is a fast and easy process.
Banking and Payouts
Section Rating
Payout Times
Advertised payout time
To e-wallets
For casinos not allowing e-wallet withdrawals we used the method with fastest advertised payout time available
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from 2 to 3 Calendar days
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By cheque
from 7 to 13 Calendar daysOf that, reversal period
2 days
Reported payout time
For this casino
from 3 to 20 days, median is 6 daysFor all associated casinos
from 2 to 20 days, median is 9 days
KeyToCasino estimated payout time
Estimate is based on the combination of Advertised Payout Time from casino and Reported Payout Time from player experiences
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To e-wallets
from 2 to 14 days, best guess 6 days
Non-payment risk
Non-payment risk is estimated based on the numbers of player experiences reporting a payment and a non-payment
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0%
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Limits
Max cashout one time
2000
Max cashout monthly
8000
Max cashout details
Maximum payout is 2000 USD weekly. For higher VIP levels this limit are increased: for the highest VIP level maximum withdrawal is 10000 USD per week
Withdrawal Min
100 USD/EUR/GBP
Fees
Player Activity
Account inactivity for 180 days may result in fees
Withdrawal Fees
All withdrawals are subject to a 0 to 30 processing fee per withdrawal depending on the payout method chosen.
Other
Withdrawals
While withdrawal requests are processed on a daily basis, payments are only made on a Monday and Thursday
Our Take
British pounds, Euros, US, Canadian and Australian dollars, Danish and Norwegian krone, and Swedish krona – these are all the currency options that users have. The choice of deposit methods is not large, either. There are e-wallets like Neteller and Skrill, cards like Visa and MasterCard, Paysafecard and offline bank transfer. Residents from Germany can use GiroPay and clients from the Netherlands can pay with iDeal.
All withdrawals start from a minimum of USD 100 and reach up to USD 2,000 per single allowed payout limit, and up to USD 8,000 per month. The advertised cash-out time is from two to three business days for e-wallets, and from 7 to 13 business days by bank check. The estimated non-payment risk is 0%.
Web Reputation
Section Rating
Gambling Portal Ratings
Gambling Portal Statuses
LCB
Askgamblers
Casinomeister
Online Casino City
Our Take
The platform’s online reputation is questionable, as almost all major gambling portals are negative in their conclusions. The review from CasinoMeister gives it the label “Rogue”. The POGG Rating’s verdict is 3 out of 10, and LCB’s opinion is 1 out of 5, combined with putting it on the warning list. The only portal that is positive about Grand Bay’s services and work is AskGamblers, which rates it 7 out of 10.
Feedback from registered gamers is also mixed. Most of them dislike the payout speed, and there were some cases where wins did not reach recipients at all. On the other hand, there are plenty of satisfied comments, as well, mainly devoted to the high-quality software and versatile bonus offers.
Should any conflict or question occur, players can contact the help desk by phone or e-mail. The representatives are also available 24/7 in live chat. There is no supervising authority, so all problems should be solved by the managers.
Promotions and Bonuses
Section Rating
Key Facts - Casino GrandBay Bonus Review
Promotions:
Welcome offers, free spins and loyalty points are among traditional bonuses.
Free Spins Availability:
This type of bonus is usually added to the welcome package, and it is also among the regular promotions.
Promo Codes:
Bonus codes for promotions can be copied from our chart.
Game Contribution:
Slot machines and arcades contribute 100%, video pokers count 10% towards the wagering requirements and table games contribute only up to 5%.
Play-through Requirement and Bonus Structure
10 No Deposit Bonus
- N/A
- € 10
- 45XB
Welcome Bonus
- 100%
- € 100
- 40XB
Our Take
The bonus selection includes two types of offers for new players. The first option is a no-deposit bonus that should be wagered 45x. Registration also enables a cash match, which can exceed USD 1,000. Free spins may complement this offer on a specific slot machine. Bonuses are cashable if the rollover requirements are completed on time and without any violations.
Games and Software
Section Rating
Downloadable Software
Provider
Popularity
6 (used by 16 out of 1310 casinos)
Game Speed
Slow (BlackJack 5 hpm, Roulette 4 spm, Videoslots 16 spm)
PC Performance
Medium (CPU 30%, Ram 200MB, HDD 1000MB)
Number of games
128 (Slots: 70, Video Poker: 34, Table Games: 18, Arcade and Variety: 6)
Instant-Play Software
Sort by:
| Providers | Total | Slots | Table Games | Video Poker | Arcade & Variety |
|---|---|---|---|---|---|
| Saucify | 122 |
| Total | 122 |
Software
Supported Softwares
Android
IOS
Windows
Popular Games on Casino GrandBay
Our Take
This library is powered by Saucify and provides up to 150 games of all classifications. There is only one lobby, which includes such filters as video slots, progressive jackpots, classic machines, table games, video pokers and other games. No live dealer option is offered here.
The content of the library is mostly slot machines, both classic and video, as well as a few progressive jackpot reels. Table games include variations of roulette and blackjack, and fans will be pleased to find a good selection here. The collection features Vegas Strip, Atlantic City and European Blackjack, as well as American, European and European Elite Roulette options. The category also supplies players with Baccarat, Craps and a few table poker options.
The selection of video pokers is decent, as well, including such games as Bonus Deuces Wild, Jacks or Better, Bonus Poker Deluxe and a few others. Among arcade games, there are Keno and scratch cards.
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