Virgin Games

 Key Rating: 3.9

Key Rating3.94

Section Ratings:

Ownership and Associations4.47

Software Providers3.52

Games and House Advantage4.07

Promotions and Bonuses4.13

Countries and Languages1.51

Banking and Payouts3.98

Contacts and Support4.35

Supervising Authorities3.03

Standings at Gambling Portals3.87

Player Experiences3.82

  (United States is not allowed. See the list of 725 casinos accepting United States United States)
 
  • + 4 Other Software
  • NO US
    Players residing in United States are not accepted.
  • 200%
    €200
    Bonus
    Welcome bonus. Click the icon to claim.
  • Slots:55
    Table Games:15
    Video Poker:9
    Arcade and Variety:8
    Game Variety
  • Very Fast Pay
    Estimated payout time is 2 days. Click the icon for more details.
  • Supported
  • No Live
    Live dealer games are not available. Click the icon for more details.
  • Supervised
    This casino is accredited by an authority which accepts and actively pursues players' complaints. Click the icon for more details.
 
  • Licensing authorityGibraltar
  • Dispute resolverRemote Gambling Association
 
 
Virgin Games Review — Main Takes
Virgin Games is a brand which offers all types of online gambling. Though it is originally a British brand, not only users of Virgin Games UK but players from many other countries can take advantage of the casino’s services.
  •  
    Allows Instant Play
    All the casino’s features – from slots and games to Virgin Games live casino - are available straight from the browser with no download.
  •  
    Additional Bettino Options
    Virgin Games also features its own bingo room with generous promotions.
  •  
    Casino in One Finger Tap
    There is a convenient subdomain for Virgin Games mobile login and play, which will be appreciated by fans of gambling on-the-go.
  •  
  •  
    Easy Bonus Terms
    Virgin Games sign-up bonus wagering requirements depend on the games on which the bonus is wagered, and start from 4xB.
  •  
    Highly Rated Online
    Leading gambling portals all rate this casino above average, and half the casino’s customers leave satisfied feedback.
 
General Information
Section Rating: 4.0  
 

Main

Affiliate Program
Gamesys Affiliates
Licensed in
Gibraltar
Year Established
2004 

Associated Casinos

Titles

Tropicana Casino

Virgin Casino

Botemania Casino

Average rating
3.36
Partner Casino Restrictions
Unknown

Additional Betting Options

Languages Supported

Casino Web Site English

Country Limitations for United States

Registration RestrictionsUnited States

Bonus Restrictions

No Cash Back BonusUnited States

Notes

Internet gaming in Virgin Casino available also for State of New Jersey in USA

Our Take

 

Virgin Games was originally launched in 2004 by the legendary Virgin Group – a multinational and multi-brand owner with milliards of dollars of yearly revenue. In 2013, Virgin Games casino was sold to the Gamesys Group. This software developer and operator started in 2002 by managing a single brand – the JackpotJoy bingo site - and eventually turned it into an award-winning operator. Today, the Gamesys Group manages several casinos, and has over 25 million registered players. The company’s headquarters are located in London.

 

Virgin Games online is licensed and regulated by the government of Gibraltar. Apart from the Jackpotjoy casino, the list of associated casinos includes CaesarsCasino, Tropicana, Virgin Casino, and Botemania. Among the brand’s entertainments are Virgin Games live casino, bingo, and all types of casino games and slot machines.

 

The operator primarily targets players from the UK and Ireland, and its content is available only in English. Apart from users of Virgin Games UK, other countries that contribute significantly to the brand’s traffic are Spain, the Netherlands, and Romania. Though there are no regional subdomains, players around the globe are accepted in accordance with license requirements.

 

The Virgin Games desktop site does not have a responsive design or app for mobiles. Those willing to play from portable devices are offered a subdomain for Virgin Games mobile mode convenient for iPads, iPhones, Android, and Windows gadgets. Mobile gameplay offers the same selection of entertainment as the desktop site, including Virgin Games mobile bingo. On both versions, games are available for instant play with no download. At Virgin Games homepage, a set of free play games is usually offered to players.

 

To enjoy Virgin Games sign up bonus and other benefits, a new customer should register an account to play for real money. The registration only requires three short forms to be filled in with personal and address information and account details.

 

Contacts and Support

General

Current Casino Time15:39 (UTC+0)

Live chatYes

24/7 supportNo

Website FAQsYes

Phone

International+44-800-083-1833

UK+44-800-083-1833

Canada US

Other countries

General emailSend an Email

Feedback FormLeave Feedback

VIP email None

Other email None

Fax

InternationalUnknown

UKUnknown

Canada USUnknown

Other countries Unknown

Mail Adress

TitleNozee Limited

Street & NumberSuite 2, Floor 2, Waterport Place

CityUnknown

CountryGibraltar

Post CodeUnknown

Social Media

Casino accounts

Complaints Handling Procedure

ProcedureDisputes resolved by the casino, no special rules

Licensing Authority

Location Gibraltar

License Name Gambling Division H.M Government of Gibraltar

Complainvia Email

Show full information

Supervising Organizations

eCOGRA Not Accepted

IBAS Not Accepted


Other Organizations None

Gambling Portals 

Casinomeister PAB

Askgamblers Representative

Latestcasinobonuses Not represented

 
Banking and Payouts
Section Rating: 4.0  
 

Payment Methods for United States

Currencies EUR, GBP  

Payout Times

Advertised payout time

To e-wallets  from 1 to 2 Business days

By cheque N/A

Of that, reversal period1 days

Reported payout time

For this casino from 2 to 2 days, median is 2 days

For all associated casinos from 2 to 3 days, median is 2 days

KeyToCasino estimated payout time 

To e-wallets from 2 to 4 days, best guess 2 days

Non-payment risk  Not enough data

Limits

Max cashout one time 10000

Max cashout monthly Unlimited

Withdrawal Min The minimum amount for withdrawals is 10 GPB 

Max cashout details The maximum value of a cheque withdrawal is 100,000 GBP 

Our Take

 

Virgin Games deposit methods are limited to PayPal, Skrill, and Neteller e-wallets, and Maestro, Visa, and MasterCard cards. Payments are accepted only in Euros and GBP. Payouts start from a minimum of 10 GBP. The one-time maximum Virgin Games withdrawal is 10,000 GBP and monthly cash-outs are unlimited. The advertised Virgin Games withdrawal time is from one to two business days. Statistics show that most players wait two days for their money. 

 

Fees

Player Activity Account inactivity for 365 days may result in fees

Other

Other The maximum Winnings that player can win in any twenty four (24) hour period (excluding any Progressive Jackpot or super jackpot Winnings) is limited to GBP 25,000 or Euro equivalent 

 
Web Reputation
Section Rating: 3.9  
 

Player Experience Summary 

  • By class

    Money

    8.33%

    Support

    50%

    General

    25%

    Other

    16.67%

  • Type

    Negative

    ,50%

    Mixed

    33.33%

    Positive

    16.67%

  • Solved
  • Rep. payout time
  • Negative

    Mixed

    Positive

  • No

    Unknown

    Yes

  • Money

    Support

    General

    Other

  • Negative

    Mixed

    Positive

  • No

    Unknown

    Yes

  • 0 to 3 days

    4 to 9 days

    10 to 30 days

    31 days and more

  • Negative

    Mixed

    Positive

  • No

    Unknown

    Yes

Player Experience Details

Show all 12 feedbacks

Gambling Portal Ratings

Askgamblers CasinoRank
CasinoAdvisor Rating
Casinolistings Rating
Casinomeister Rating
Latest Casino Bonuses Rating
ThePOGG Rating

Gambling Portal Statuses

Askgamblers StatusGood
Casinomeister StatusReservation
Latest Casino Bonuses StatusNo Status
Online Casino City StatusNo Status
Casinolistings StatusNot Listed

Our Take

 

Virgin Games review at top gambling portals is above average. The brand has “Reserved” status at CasinoMeister, and is labeled “Good” at AskGamblers. This portal rates Virgin Games at 8 out of 10. As to ratings on other reviewing websites, Latest Casino Bonuses rates the brand at 4 out of 5, and the POGG gives it 7 out of 10.

 

About 50% of customers comment positively on the casino’s services, and complaints account for only 17% of all feedback. To deal with all sorts of issues, there is 24/7 live chat support. The helpdesk can also be contacted via phone and e-mail. All disputes should be resolved within the casino, as there is no supervising authority. 

 

 
Promotions and Bonuses
Section Rating: 4.1  
 
 
Total Bonus:  €235
 
 

Key Facts - Virgin Games Bonus Review

 
Virgin Games Promo Code: Voucher codes are not required to be eligible for the casino’s promotions, which should be claimed online before depositing.
 
Cashable: Casino bonuses are cashable once Virgin Games bonus terms are fulfilled.
 
 
Virgin Games Wagering Requirements: Depending on the game chosen, wagering requirements start from 4xB.
 
Game Contribution: Bingo contributes 100%, poker 20%, slots 10%, instant and casino games 5%, and roulette games 2.5%.
 
 

Play-through Requirement and Bonus Structure

  • Welcome Bonus 
  • Cashable
  • 200%
  • 200
  • 2XB
  • S
    Slots
    Contribute: 5%
    Wager: 40xB
    T
    Table Games
    Contribute: 0-1%
    Wager: 160xB to Unlimited
    V
    Video Poker
    Contribute: 0%
    Wager: Unlimited
    A
    Arcade and Variety
    Contribute: 5%
    Wager: 40xB
First Deposit Welcome Bonus
200%
200
2XB
  Cashable
Slots Wager: 40xB
Table Games Wager: 160xB to Unlimited
Video Poker Wager: Unlimited
Arcade and Variety Wager: 40xB
No bonus code required.
Redemption Procedure: Claiming online before deposit
Claim Now
  • Tell A Friend 
  • Cashable
  • N/A
  • 20
  • 2XB
  • S
    Slots
    Contribute: 5%
    Wager: 40xB
    T
    Table Games
    Contribute: 0-1%
    Wager: 160xB to Unlimited
    V
    Video Poker
    Contribute: 3%
    Wager: 80xB
    A
    Arcade and Variety
    Contribute: Unknown
Referral Bonus - For Referrer
N/A
20
2XB
  Cashable
Slots Wager: 40xB
Table Games Wager: 160xB to Unlimited
Video Poker Wager: 80xB
Arcade and Variety
No bonus code required.
Redemption Procedure: Automatically after fulfilling terms
Claim Now
  • Cash Back Bonus

  • Bonus Code
  • Spin into the Weekend 
  • Cashable
  • 10%
  • 15
  • 0XB
  • S
    Slots
    Contribute: 100%
    Wager: 0xB
    T
    Table Games
    Contribute: 0%
    Wager: Unlimited
    V
    Video Poker
    Contribute: 0%
    Wager: Unlimited
    A
    Arcade and Variety
    Contribute: 0%
    Wager: Unlimited
Cash Back Bonus
10%
15
0XB
  Cashable
Slots Wager: 0xB
Table Games Wager: Unlimited
Video Poker Wager: Unlimited
Arcade and Variety Wager: Unlimited
No bonus code required.
Redemption Procedure: Automatically after fulfilling terms
Claim Now

Our Take

 

Virgin Games promotions include a Welcome offer, cashback, cash bonus for referring a friend, loyalty bonuses, daily free games, and other regular promotions. Sign-up offer is 200% with easy wagering requirements of 4xB.

 

Regular casino bonuses also include up to 20 GBP for referring a friend, who has to deposit at least 10 GBP and wager at least 40 GBP in order for the cash bonus to be released. Each player can also use two hours of 10% cashback per week, or participate in winning tour tickets to different destinations around the globe. Poker players can take advantage of penny poker tournament promotions, and bingo players will be offered two tickets for the price of one from time to time.

 

Active players will appreciate Virgin Games loyalty points. For every 5 GBP wagered at the bingo room, or every 20 GBP wagered on other slots and games, one loyalty point is accumulated. These points can be later exchanged for cash or for air miles within the Virgin Atlantic flying club.

 

 
Games and Software
Section Rating: 3.8  
 

Instant-Play Software

ProvidersTotal
Gamesys Limited Gamesys Limited 35
IGT IGT 23
Williams Interactive Williams Interactive 12
Net Entertainment Net Entertainment 9
Blueprint Gaming Blueprint Gaming 3
Total82

Mobile Software

Mobile Version Available

Popular Games on Virgin Games

 

Our Take

 

All Virgin Games games, slots, and live casino are provided by software from the owner, Gamesys Limited. Among developers there are also IGT, Williams Interactive, Net Entertainment, and Blueprint Gaming. Players will be offered four types of games. Most of the entertainment library is slots. There are about 15 table games, including Virgin Games Blackjack, Roulette, and main poker variations. Fans of video poker will be pleased to find 11 classifications among the brand’s games. Arcades are represented poorly, with only one keno game.

 

The Virgin Games game lobby has five subcategories. Customers can search for games using Exclusives, Casino, Live Casino, Instants, and Slots filters. Among slots, customers often favor Virgin Games’ Double Bubble.