Casino Fiz

 Key Rating: 2.9

Key Rating2.90

Section Ratings:

Ownership and Associations2.64

Software Providers3.58

Games and House Advantage2.02

Promotions and Bonuses3.2

Countries and Languages3.96

Banking and Payouts0.98

Contacts and Support4.42

Supervising Authorities3.07

Standings at Gambling Portals1.24

Player Experiences1.62

 
  • + 1 Other Software
  • US Friendly
    Players residing in United States are accepted. English version is available. Click the icon to play.
  • 100%
    €200
    Bonus

    Welcome bonus. Click the icon to claim.

  • Slots:148
    Table Games:15
    Video Poker:7
    Arcade and Variety:8
    Game Variety
  • Slow Pay
    Estimated payout time is 19 days. Click the icon for more details.
  • Supported
  • No Live
    Live dealer games are not available. Click the icon for more details.
  • Supervised
    This casino is accredited by an authority which accepts and actively pursues players' complaints. Click the icon for more details.
 
  • Licensing authorityCuracao
  • No Disput Resolver
 
 
Casino Fiz Review — Main Takes
The stylishly designed Casino Fiz online makes an impression that playing here will be as fun as drinking sparkling wine. However, the history of this brand’s relationship with customers, bonus policies, payout delays, and multiple issues reported by the audience raise the essential question: Is this a safe enough place to bet money, or will the bubbles fizz out when it comes to receiving the wins?
  • LOW RATINGS
    Major gambling portals share the general opinion about the low quality of services and warn about the potential danger of losing money if playing here.
  • SUPPORT COMPLAINTS
    The quality of work of the help desk representatives gets a record-breaking number of complaints for ignoring questions and not resolving problems.
  • QUESTONABLE SOFTWARE
    The library is powered by Rival, a company that has a history of negative publicity.
  • AVERAGE LICENSE
    It is licensed and regulated by the government of Curacao, which is not among the top authorities in the industry.
  • PAYOUTS ISSUES
    While the limits for withdrawals are extremely low, the cashier may take more than two weeks to verify documents and may delay payouts, making it difficult to cash out even within a month.
  • MONEY NOT PAID
    Players raise the issue that the cashier often declines documents by finding reasons not to pay out at all. The estimated non-payment risk is alarmingly high at 60%.
 
General Information
Section Rating: 3.4  
 

Main

Affiliate Program
BestPay Partners
Licensed in
Year Established
2012 

Associated Casinos

Average rating
2.74
Partner Casino Restrictions
Unknown

Additional Betting Options

  • None

Languages Supported

Casino Web Site English, French, German, Italian, Portuguese, Spanish

Targeted Countries

Country Limitations for United States

No restrictions specified

Our Take

Casino Fiz online launched in 2012. It is licensed and regulated by the government of Curacao and is owned by CyberRock Entertainment N.V. Founded in 1995, this company has a history of negative publicity and violations. A sister title of the Fiz is the Dendera—yet another place to bet and win that has a disturbingly high number of complaints from the community and warnings from gambling portals.

For those realizing at this point that Fiz may not be the best option but still wanting to play the Rival software, there are such libraries as the Slots Millions and Vegas2Web where these games can be played.

As to the reviewed website, it is targeted at France and Spain, and along with these two countries, it gets a lot of visits from Belgium, Germany, Portugal, and the Netherlands.

There are English, French, Spanish, Portuguese, German, and Italian versions of the content, and Dutch is added to the listed languages for games. Both instant play and download options are available.

Users preferring to play from portable devices may take advantage of the mobile version. This is the only option for mobile play as neither responsive design nor an app are available.

The platform itself is modern and appealing and is designed in deep blue colors with fizzing bubbles filling the entire screen. The main pages summarize bonuses, the most popular games, and the latest winners as well as the sum pending in progressive jackpots.

The About section neither informs about the values nor gives information about its trustworthiness. Instead, from the very first paragraph, it pours out a whole lot of obligations that everyone has to stick to.

As for joining and registering an account, it can be done quickly by clicking the Join button. The registration process will require personal, contact, and banking information. It will also ask for a password that is no less than six characters in length and a secret question.

Contacts and Support

General

Current Casino Time15:48 (UTC-5)

Live chatYes

24/7 supportYes

Website FAQsYes

Phone

International+1-866-463-0291

UK

Canada US

Other countries France

General emailSend an Email

Feedback Form None

VIP email None

Other emailSend an Email

Fax

International+1-88-310-2512

UKUnknown

Canada USUnknown

Other countries Unknown

Mail Address

TitleTVMUK LTD

Street & Number37a, Chippenham Mews

CityLondon

CountryUnited Kingdom

Post CodeW9 2AN

Social Media

Casino accounts

Complaints Handling Procedure

ProcedureDisputes resolved by the casino, no special rules

Licensing Authority

Location Curacao

License Name eGaming licensing services

Complainvia Website Form

Show full information

Supervising Organizations

eCOGRA Not Accepted

IBAS Not Accepted


Other Organizations None

Gambling Portals 

Casinomeister PAB

Askgamblers Representative

LatestcasinobonusesRepresentative

Other

FacebookActive Page

 
Banking and Payouts
Section Rating: 1.0  
 

Payment Methods for United States

Currencies AUD, EUR, GBP, USD, ZAR  

Payout Times

Advertised payout time

To e-wallets  from 15 to 18 Business days

By cheque N/A

Of that, reversal period Unknown

Reported payout time

For this casino from 27 to 55 days, median is 41 days

For all associated casinos from 2 to 99 days, median is 21 days

KeyToCasino estimated payout time 

To e-wallets from 2 to 73 days, best guess 19 days

Non-payment risk 33%

Limits

Max cashout one time 1500

Max cashout monthly 10000

Max cashout details Max cashout does not apply to progressive jackpot winnings 

Withdrawal Min 100 €/$/£/AUD or 1000 ZAR 

Withdrawal Max All Deposits of 249 USD/EURO/GBP/AUS or less have a max withdrawal of 10X the deposit for that specific play session (all other currencies pegged to USD). 

Deposit Min 25 credits 

Our Take

The cashier does not have a very large selection of depositing methods. There are the most common ones—debit and credit cards such as Visa and MasterCard and Italian Postepay—as well the internationally accepted e-wallets, such as Skrill, Neteller, Ecopayz, and UPaycard. The prepaid Paysafecard is accepted as well as a few locally designed systems like Giropay for clients from Germany and iDeal for customers from the Netherlands. Wire transfer is also among the methods that can be used for cash-outs.

The cashier works with major world currencies such as USD, EUR, GBP, and also AUD and ZAR. A minimum deposit amount is 25 USD, and it has to be played through at least once to avoid the 100% fee.

The advertised payout time for e-wallets is between 15 to 18 business days. Winners report that the cashier actually pays within 27 to 55 days, if it even pays at all. The estimated non-payment risk is extremely high at up to 60%.

Because payouts take so much time, it might be assumed that at least the big withdrawal amounts are allowed. On the contrary, they are not. The maximum sum one can cash out per one transaction is 1,500 USD, while monthly limits are only up to 10,000 USD. The withdrawal minimum is 100 USD.

As to the financial penalties that are possible here, account inactivity for 90 days will lead to fees. Also, withdrawals by Wire, Neteller, or directly to cards are subject to a transfer fee between 10 to 40 USD.

Fees

Player Activity Deposit must be played through the 1 times to avoid the 100% fee
Account inactivity for 90 days may result in fees

Withdrawal Fees All withdrawals (Wire, Netteller, Direct-to-Card etc) are subject to a 10-40 $,€,£ transfer fee 

Other

 
Web Reputation
Section Rating: 1.4  
 

Player Experience Summary 

  • By class

    Money

    72.73%

    Support

    9.09%

    General

    0.01%

    Other

    18.18%

  • Type

    Negative

    ,9.09%

    Mixed

    0.01%

    Positive

    90.91%

  • Solved

    No

    30%

    Unknown

    0.01%

    Yes

    70%

  • Rep. payout time
  • Negative

    Mixed

    Positive

  • No

    Unknown

    Yes

  • Money

    Support

    General

    Other

  • Negative

    Mixed

    Positive

  • No

    Unknown

    Yes

  • 0 to 3 days

    4 to 9 days

    10 to 30 days

    31 days and more

  • Negative

    Mixed

    Positive

  • No

    Unknown

    Yes

Player Experience Details

Gambling Portal Ratings

Askgamblers CasinoRank
CasinoAdvisor Rating
Casinolistings Rating
Casinomeister Rating
Latest Casino Bonuses Rating
ThePOGG Rating

Gambling Portal Statuses

Askgamblers StatusNo Status
Casinomeister StatusNot Listed
Latest Casino Bonuses StatusWarning list
Online Casino City StatusNo Status
Casinolistings StatusBlacklisted and rogue

Our Take

Reviews from gambling portals are negative, and the operator is labeled Rogue and blacklisted at CasinoListings. The LCB team rates it at one out of five and puts it on the warning list. As to ratings from other portals, Askgamblers rates it with three out of ten, and the POGG Rating gives it a generous five out of ten. These numbers refer to the period when our review was written, and may have changed with time.

Complaints take up 91% of all feedback from the registered members, and, worse, up to 70% of these complaints remain unsolved. Forums are full of stories about the location withholding money, applying unreasonably high fees up to 40 USD to payouts, changing bonus terms and conditions after the bonus has already been wagered, or even blocking accounts and denying payouts at all.

Among the contact options are 24/7 live chat, phone, web FAQs, and e-mail. No non-biased third parties are available if any of the issues fail to be solved by the representatives. The last word is always left with the operator.

 
Promotions and Bonuses
Section Rating: 3.2  
 
 
*Total Bonus:  €1700
table games and video pokers allowed
 
 

Key Facts - Casino Fiz Bonus Review

  • No Deposit Bonuses: No deposit bonuses are among the offers that may be posted regularly. For current availability of such offers, check the website.
  • Bonus Codes: No bonus codes are needed for welcome offers. The redemption procedure requires claiming the bonus online before depositing.
  • Game Contributions: Arcade games and slots contribute 100% to wagering requirements, while table games and video poker do not contribute at all.
  • Cashable: Bonuses are non-cashable.
 

Play-through Requirement and Bonus Structure

  • 6000 Welcome Bonus 
  • Non-Cashable
  • 400%
  • 1500
  • 35XBD
  • S
    Slots
    Contribute: 0-100%
    Wager: 35xBD to Unlimited
    T
    Table Games
    Contribute: 0%
    Wager: Unlimited
    V
    Video Poker
    Contribute: 0%
    Wager: Unlimited
    A
    Arcade and Variety
    Contribute: 100%
    Wager: 35xBD
First Deposit Welcome Bonus - Option 1
400%
1500
35XBD
  Non-Cashable
Slots Wager: 35xBD to Unlimited
Table Games Wager: Unlimited
Video Poker Wager: Unlimited
Arcade and Variety Wager: 35xBD
No bonus code required.
Redemption Procedure: Claiming online before deposit
Claim Now
  • All Games Bonus 
  • Non-Cashable
  • 100%
  • 200
  • 35XBD
  • S
    Slots
    Contribute: Unknown
    T
    Table Games
    Contribute: Unknown
    V
    Video Poker
    Contribute: Unknown
    A
    Arcade and Variety
    Contribute: Unknown
First Deposit Welcome Bonus - Option 2
table games and video pokers allowed
100%
200
35XBD
  Non-Cashable
Slots
Table Games
Video Poker
Arcade and Variety
No bonus code required.
Redemption Procedure: Claiming online before deposit
Claim Now

Our Take

Among possible promotions are the welcome bonuses, cashbacks, daily and weekly promotions, rewards for bringing a friend, a VIP program, and free money in return for earned points.

The welcome offer may cover the first few deposits, which may lead to quite a big sum of promotional money. The wagering requirements are 35xBD. Instead of the welcome offer, everyone may choose another option: 100% cashback insurance.

Other promotions include tournaments with a prize pool of $50k for those earning the most tourney points and the Cashtravaganza, where up to 80% on all deposits is offered.

Regulars may also earn comp points for wagering often. Every wagered Euro is worth 1 comp point. A collected amount of 100,000 points may be converted to 100 EUR of free money.

 
Games and Software
Section Rating: 2.8  
 

Downloadable Software

Provider Rival
Popularity 4 (used by 42 out of 921 casinos)
Game Speed  Medium (BlackJack Unknown, Roulette Unknown, Videoslots 1 spm)
PC Performance  Light (CPU Unknown, Ram Unknown, HDD Unknown)
Number of games 138 (Slots: 106, Video Poker: 7, Table Games: 10, Arcade and Variety: 15)

Instant-Play Software

ProvidersTotal
Rival Rival 139
BetSoft BetSoft 41
Vivo Gaming Vivo Gaming ?
Total180

Mobile Software

Mobile Version Available

Popular Games on Casino Fiz

 

Our Take

The library has 200 releases, which is not much. The main software provider is Rival, and two others are BetSoft, and live dealer provider Vivo Gaming.

Entertainment of all types is available. The scarcest selection is for video poker and table games. The download version has the entire content collection, while instant play mode is even more limited.

All entertainment is gathered in one lobby and can be sorted by the following filters:

  • New releases with fresh arrivals from BetSoft and Rival, including Mystic Wolf, Cirque du Slots, Sugar Pop!, and Panda Party

  • Reeled machines, which are subdivided into video, three-reel, progressive, i-slots, and 3D slots. The progressive ones are represented by Strike Gold, 1,000,000 Reels BC, Money Magic, and 777 Major Moolah

  • Table games with variations of baccarat, blackjack, roulette, craps, and poker

  • Video poker, including Deuces & Joker, Joker Poker, and Deuces Wild

  • Specialty games, where fans of this cohort may find Keno, Sudoku, and Virtual Racebook 3D.