Casino GrandBay

 Key Rating: 3.2

Key Rating3.24

Section Ratings:

Ownership and Associations3.89

Software Providers3.28

Games and House Advantage3.75

Promotions and Bonuses4.51

Countries and Languages3.34

Banking and Payouts3.13

Contacts and Support4.51

Supervising Authorities1.8

Standings at Gambling Portals1.84

Player Experiences4.62

 
  • Software
  • US Friendly
    Players residing in United States are accepted. English version is available. Click the icon to play.
  • 100%
    €100
    Bonus

    Welcome bonus. Click the icon to claim.

  • Slots:70
    Table Games:15
    Video Poker:11
    Arcade and Variety:8
    Game Variety
  • Mid-Slow Pay
    Estimated payout time is 6 days. Click the icon for more details.
  • Supported
  • No Live
    Live dealer games are not available. Click the icon for more details.
  • Supervised
    This casino is accredited by an authority which accepts and actively pursues players' complaints. Click the icon for more details.
 
  • Licensing authorityCuracao
  • No Disput Resolver
 
 
Casino GrandBay Review — Main Takes
Over the past 10 years, Grand Bay Casino online has led plenty of gamblers to sizeable riches. Here is an overview of the most important factors that players should consider when becoming this brand’s customer:
  • Downloadable Software
    Alongside instant play, there is a downloadable client that features a slightly larger amount of entertainment.
  • Portable Services
    Mobile adaptation allows for instant play from the majority of modern platforms.
  • Only One Software
    Saucify powers both instant and downloadable versions.
  • Complete Game Collection
    Despite the fact that a number of games are only slightlyove 100, all classifications are represented.
  • Negative Status Online
    The majority of leading gambling portals give the platform negative reviews and warning statuses.
  • Low Risks of Non-Payment
    The estimated non-payment risk is 0%.
 
General Information
Section Rating: 3.4  
 

Main

Affiliate Program
Grand Prive Affiliates
Licensed in
Year Established
2001 

Associated Casinos

Average rating
3.05
Partner Casino Restrictions
Unknown

Additional Betting Options

  • None

Languages Supported

Casino Web Site English, French, German, Italian

Targeted Countries

Targeted Countries No targeted specified

Country Limitations for United States

No restrictions specified

Our Take

Grand Bay Casino online was established in 2001. Symbolizing a luxurious cruise liner that will ship a lucky gambler towards dream-like wins, it is a proud member of the GrandPrive Group. Among its sister sites are Lake Palace, RoadHouse Reels and Bella Vegas. GrandPrive Group supplies all of its members with the One Wallet feature – a unified account. This saves time on registration and makes the accumulation of loyalty points easier for those who play at several operators within the network.

 

The reviewed gambling destination holds a gaming license issued in Curacao. The content is adapted to several languages, including English, German, Italian and French. Five countries seen here the most frequently are the United States, Germany, Norway, Australia and Turkey. Visitors from these and other accepted countries can use both instant play and download modes. A mobile version is an option for those who prefer to play on the go.

 

The complete selection of more than 100 games is available after installation. A slightly smaller amount of entertainment is available instantly from the browser, and an even smaller collection of games is adapted for mobile phones. A login is required to bet and win real money. Registration can be done quickly by using your Facebook account, or you can simply register in a classic way – by filling in the sign-up form, which is a fast and easy process.

Contacts and Support

General

Current Casino Time01:33 (UTC-5)

Live chatYes

24/7 supportYes

Website FAQsYes

Phone

International+1-800-253-5048

UK+44-800-917-3626

Canada US+1-800-253-5048

Other countries Australia, Austria, Canada, France, Germany, Italy, Japan, Netherlands, Switzerland

General emailSend an Email

Feedback Form None

VIP email None

Other emailSend an Email

Fax

InternationalUnknown

UK+44-800-917-3635

Canada US+1-800-706-0478

Other countries Australia, Austria, Canada, France, Germany, Italy, Japan, Netherlands, Switzerland

Mail Address

TitleUnknown

Street & NumberUnknown

CityUnknown

Country

Post CodeUnknown

Social Media

Casino accounts

Complaints Handling Procedure

ProcedureDisputes resolved by the casino, no special rules

Licensing Authority

Location Curacao

License Name eGaming licensing services

Complainvia Website Form

Show full information

Supervising Organizations

eCOGRA Not Accepted

IBAS Not Accepted


Other Organizations None

Gambling Portals 

Casinomeister Not represented

Askgamblers Representative

Latestcasinobonuses Not represented

 
Banking and Payouts
Section Rating: 3.1  
 

Payment Methods for United States

Currencies AUD, CAD, DKK, EUR, GBP, NOK, SEK, USD  

Payout Times

Advertised payout time

To e-wallets  from 2 to 3 Calendar days

By cheque from 7 to 13 Calendar days

Of that, reversal period2 days

Reported payout time

For this casino from 3 to 20 days, median is 6 days

For all associated casinos from 2 to 20 days, median is 9 days

KeyToCasino estimated payout time 

To e-wallets from 2 to 14 days, best guess 6 days

Non-payment risk 0%

Limits

Max cashout one time 2000

Max cashout monthly 8000

Max cashout details Maximum payout is 2000 USD weekly. For higher VIP levels this limit are increased: for the highest VIP level maximum withdrawal is 10000 USD per week 

Withdrawal Min 100 USD/EUR/GBP 

Our Take

British pounds, Euros, US, Canadian and Australian dollars, Danish and Norwegian krone, and Swedish krona – these are all the currency options that users have. The choice of deposit methods is not large, either. There are e-wallets like Neteller and Skrill, cards like Visa and MasterCard, Paysafecard and offline bank transfer. Residents from Germany can use GiroPay and clients from the Netherlands can pay with iDeal.

 

All withdrawals start from a minimum of USD 100 and reach up to USD 2,000 per single allowed payout limit, and up to USD 8,000 per month. The advertised cash-out time is from two to three business days for e-wallets, and from 7 to 13 business days by bank check. The estimated non-payment risk is 0%.

Fees

Player Activity Account inactivity for 180 days may result in fees

Withdrawal Fees All withdrawals are subject to a 0 to 30 processing fee per withdrawal depending on the payout method chosen. 

Other

Withdrawals While withdrawal requests are processed on a daily basis, payments are only made on a Monday and Thursday 

 
Web Reputation
Section Rating: 3.2  
 

Player Experience Summary 

  • By class

    Money

    80%

    Support

    20%

    General

    0.01%

    Other

    0.01%

  • Type

    Negative

    ,70%

    Mixed

    0.01%

    Positive

    30%

  • Solved
  • Rep. payout time
  • Negative

    Mixed

    Positive

  • No

    Unknown

    Yes

  • Money

    Support

    General

    Other

  • Negative

    Mixed

    Positive

  • No

    Unknown

    Yes

  • 0 to 3 days

    4 to 9 days

    10 to 30 days

    31 days and more

  • Negative

    Mixed

    Positive

  • No

    Unknown

    Yes

Player Experience Details

Gambling Portal Ratings

Askgamblers CasinoRank
CasinoAdvisor Rating
Casinolistings Rating
Casinomeister Rating
Latest Casino Bonuses Rating
ThePOGG Rating

Gambling Portal Statuses

Askgamblers StatusNo Status
Casinomeister StatusNot Listed
Latest Casino Bonuses StatusWarning list
Online Casino City StatusPlay at you own risk
Casinolistings StatusBlacklisted and rogue

Our Take

The platform’s online reputation is questionable, as almost all major gambling portals are negative in their conclusions. The review from CasinoMeister gives it the label “Rogue”. The POGG Rating’s verdict is 3 out of 10, and LCB’s opinion is 1 out of 5, combined with putting it on the warning list. The only portal that is positive about Grand Bay’s services and work is AskGamblers, which rates it 7 out of 10.

 

Feedback from registered gamers is also mixed. Most of them dislike the payout speed, and there were some cases where wins did not reach recipients at all. On the other hand, there are plenty of satisfied comments, as well, mainly devoted to the high-quality software and versatile bonus offers.

 

Should any conflict or question occur, players can contact the help desk by phone or e-mail. The representatives are also available 24/7 in live chat. There is no supervising authority, so all problems should be solved by the managers.

 

 
Promotions and Bonuses
Section Rating: 4.5  
 
 
*Total Bonus:  €1110
 
 

Key Facts - Casino GrandBay Bonus Review

  • Promotions: Welcome offers, free spins and loyalty points are among traditional bonuses.
  • Free Spins Availability: This type of bonus is usually added to the welcome package, and it is also among the regular promotions.
  • Promo Codes: Bonus codes for promotions can be copied from our chart.
  • Game Contribution: Slot machines and arcades contribute 100%, video pokers count 10% towards the wagering requirements and table games contribute only up to 5%.
 

Play-through Requirement and Bonus Structure

  • New Player No Deposit Bonus

  • Bonus Code
  • 10 No Deposit Bonus 
  • Cashable
  • N/A
  • 10
  • 45XB
  • S
    Slots
    Contribute: 100%
    Wager: 45xB
    T
    Table Games
    Contribute: 0-5%
    Wager: 900xB to Unlimited
    V
    Video Poker
    Contribute: 10%
    Wager: 450xB
    A
    Arcade and Variety
    Contribute: 100%
    Wager: 45xB
New Player No Deposit Bonus
N/A
10
45XB
  Cashable
Slots Wager: 45xB
Table Games Wager: 900xB to Unlimited
Video Poker Wager: 450xB
Arcade and Variety Wager: 45xB
Bonus Code: TenSpot
Claim Now
  • First Deposit Welcome Bonus

  • Bonus Code
  • Welcome Bonus 
  • Cashable
  • 100%
  • 100
  • 40XB
  • S
    Slots
    Contribute: 100%
    Wager: 40xB
    T
    Table Games
    Contribute: 0-5%
    Wager: 800xB to Unlimited
    V
    Video Poker
    Contribute: 10%
    Wager: 400xB
    A
    Arcade and Variety
    Contribute: 100%
    Wager: 40xB
First Deposit Welcome Bonus
100%
100
40XB
  Cashable
Slots Wager: 40xB
Table Games Wager: 800xB to Unlimited
Video Poker Wager: 400xB
Arcade and Variety Wager: 40xB
Bonus Code: 1CGB100P
Claim Now

Our Take

The bonus selection includes two types of offers for new players. The first option is a no-deposit bonus that should be wagered 45x. Registration also enables a cash match, which can exceed USD 1,000. Free spins may complement this offer on a specific slot machine. Bonuses are cashable if the rollover requirements are completed on time and without any violations.

 
Games and Software
Section Rating: 3.5  
 

Downloadable Software

Provider Saucify
Popularity 7 (used by 17 out of 921 casinos)
Game Speed  Slow (BlackJack 5 hpm, Roulette 4 spm, Videoslots 16 spm)
PC Performance  Medium (CPU 30%, Ram 200MB, HDD 1000MB)
Number of games 128 (Slots: 70, Video Poker: 34, Table Games: 18, Arcade and Variety: 6)

Instant-Play Software

ProvidersTotal
Saucify Saucify 122
Total122

Mobile Software

Mobile Version Available

Popular Games on Casino GrandBay

 

Our Take

This library is powered by Saucify and provides up to 150 games of all classifications. There is only one lobby, which includes such filters as video slots, progressive jackpots, classic machines, table games, video pokers and other games. No live dealer option is offered here.

 

The content of the library is mostly slot machines, both classic and video, as well as a few progressive jackpot reels. Table games include variations of roulette and blackjack, and fans will be pleased to find a good selection here. The collection features Vegas Strip, Atlantic City and European Blackjack, as well as American, European and European Elite Roulette options. The category also supplies players with Baccarat, Craps and a few table poker options.

 

The selection of video pokers is decent, as well, including such games as Bonus Deuces Wild, Jacks or Better, Bonus Poker Deluxe and a few others. Among arcade games, there are Keno and scratch cards.