Casino - Mate

 Key Rating: 4.3

Key Rating4.27

Section Ratings:

Ownership and Associations4.3

Software Providers4.76

Games and House Advantage5

Promotions and Bonuses3.15

Countries and Languages1.29

Banking and Payouts3.82

Contacts and Support4.57

Supervising Authorities4.96

Standings at Gambling Portals3.79

Player Experiences4.94

  (United States: Virginia is not allowed. See the list of 149 casinos accepting United States: Virginia United States: Virginia)
 
  • Software
  • VA Allowed
    Players residing in United States: Virginia are accepted. Click the icon to play.
  • 100%
    €200
    Bonus

    Welcome bonus. Click the icon to claim.

  • Slots:462
    Table Games:19
    Video Poker:16
    Arcade and Variety:31
    Game Variety
  • Fast Pay
    Estimated payout time is 4 days. Click the icon for more details.
  • Supported
  • No Live
    Live dealer games are not available. Click the icon for more details.
  • Supervised
    This casino is accredited by an authority which accepts and actively pursues players' complaints. Click the icon for more details.
 
  • Licensing authorityMalta
  • Dispute resolver
 
 
Casino - Mate Review — Main Takes
Aussie hospitality and a positive gaming experience are among the values advertised by Casino Mate online. It has been in the gaming industry for over a decade. Among its key points are:
  • Single Software-Based Entertainment
    All games – from slots and video poker to live dealer - are from Microgaming.
  • All Types of Playing Modes
    As with many Microgaming-powered platforms, there are such gaming options as download, Flash player for instant play, mobile adaptation, and an app for iOS-based devices.
  • Convenient Depositing
    Payments are accepted via e-wallets and major credit and debit cards. Plus, the cashier allows local services for most countries – from Europe to North and South America.
  • Good Payout Statistics
    According to feedback and the online statistics, in most cases, winners receive their money within a short period of time upon requesting withdrawals.
  • Helpful Support
    More than half of the feedback rates support staff as understanding, responsive, and helpful.
  • Decent Game Selection
    All cohorts are featured in the library, with specific preference given to the slot machines.
 
General Information
Section Rating: 4.6  
 

Main

Associated Companies
Affiliate Program
Jacked Affiliates  
Licensed in
Year Established
2002 

Additional Betting Options

  • None

Languages Supported

Casino Web Site English

Targeted Countries

Targeted Countries No targeted specified

Country Limitations for United States: Virginia

Registration RestrictionsUnited States
United States

Notes

Casino may close or refuse Real Accounts registered from South East Asia, Eastern Europe and Southern Africa

Our Take

Casino Mate was launched online in 2002. It is licensed and regulated by the Malta Gaming Authority. The list of entertainment includes all types of games, plus live dealer.

The brand is owned by the Vegas Partner Lounge gaming group, which runs a total of nine titles and includes mobile versions. Among these are Golden Riviera, Crazy Vegas, and Maple. Through its years of existence, this group has earned a reputation as a solid and reliable provider of online gaming.

The reviewed website used to be Australia-targeted within years, but now that's has been changed, and it welcomes equally players all over the world. With regards to AU gamble community, it is no longer allowed since July 2018.  In addition to English, its content is adapted to the French, German, and Russian languages, and there are up to 20 language versions for the games, including Chinese, Danish, Norwegian, Greek, and Spanish.

Russian and German residents access the entertainment via DE and RU subdomains, while for other European countries there is the FR subdomain. The operator gets most of its visits from South Africa, Australia, Romania, and Germany.

While there is no responsive design, everyone can still play games on smartphones and tablets via the portable subdomain, which will be convenient for owners of Android devices. There is also an app available for download at the Apple Store and compatible with iPads and iPhones.

The design is minimalist, with dark green colors. The home page offers a banner with a welcome bonus, a list of recent winners, unclaimed progressive jackpots, information about the location, and shortcuts to the games. Entertainment is available in flash mode for instant play.

The login and sign up buttons are located in the upper right corner of the screen. Registration consists of several standard steps, which should not take much time to complete. A few sign up tips are to prepare a password of no less than six characters, and to read the terms and conditions. All registered users have the benefit of claiming the bonuses, plus choosing real money gaming, including progressive jackpots.

Contacts and Support

General

Current Casino Time14:37 (UTC+0)

Live chatYes

24/7 supportYes

Website FAQsYes

Phone

International+1-866-509-1828

UK+44-800-731-4295

Canada US+1-866-509-1828

Other countries Australia, Germany, Netherlands, New Zealand, Switzerland

General emailSend an Email

Feedback Form None

VIP email None

Other email None

Fax

InternationalUnknown

UKUnknown

Canada USUnknown

Other countries Unknown

Mail Adress

TitleGo North Ltd.

Street & NumberVilla Seminia, 8, Sir Temi Zammit Avenue

CityTa’ Xbiex

CountryMalta

Post CodeXBX1011

Social Media

Casino accounts

Complaints Handling Procedure

ProcedureComplaints may be resolved by Ecogra

Licensing Authority

Location Malta

License Name The Malta Gaming Authority (MGA)

Complain via Email | via Website Form

Show full information

Supervising Organizations

eCOGRA Complaints Accepted  

IBAS Not Accepted


Other Organizations None

Gambling Portals 

Latestcasinobonuses Not represented

Casinomeister PAB  + Representative

Askgamblers Representative

Other

Facebook Active Page with Rep

 
Banking and Payouts
Section Rating: 3.8  
 

Payout Times

Advertised payout time

To e-wallets  from 1 to 1 Business days

By cheque Unknown

Of that, reversal period Unknown

Reported payout time

For this casino from 1 to 11 days, median is 4 days

For all associated casinos from 1 to 11 days, median is 4 days

KeyToCasino estimated payout time 

To e-wallets from 1 to 9 days, best guess 4 days

Non-payment risk  0%

Limits

Max cashout one time 10000

Max cashout monthly 40000

Our Take

A wide selection of payment methods is provided. These include the more common ones like Visa, MasterCard, and Entropay cards, and popular e-wallets – Neteller, Skrill, EcoPayz, EZIPay, ToditoCash for Mexico, and Webmoney for Russia. There is also an option to pay with the prepaid Paysafecard.

Other methods include bank transfer, and similar payment methods like the global payment system ENVOY, as well as Euteller, Trustly, Citadel Commerce and UseMyFunds. Players from Canada will appreciate InstaDebit, USA-based customers can pay conveniently with eCheck, and Lobanet is available for Latin American countries, while there is POLi for Australia, GiroPay and Sofort for Germany, iDeal for the Netherlands, Multibanco for Portugal, Przelewy24 for Poland, and PugglePay for Scandinavia. Clients can also withdraw funds with bank checks everywhere except Switzerland, Austria, Canada, and Malta.

Under terms and conditions, the minimum deposit is 20 USD or its equivalent in the following currencies accepted by the cashier: British pound, Euro, Australian, Canadian, and New Zealand dollar, Swiss franc, Russian ruble, and Swedish krona.

The minimum withdrawal is 50 USD. No one can request more than 4,000 USD in a one-time payout, and monthly limits are low – only 16,000 USD. The advertised payout time is from two to three days, while statistically, the cashier reportedly takes on average three days to process cash outs. The estimated non-payment risk is low – only 4%.

Fees

Other

 
Web Reputation
Section Rating: 4.4  
 

Player Experience Summary 

Gambling Portal Ratings

Askgamblers CasinoRank
CasinoAdvisor Rating
Casinolistings Rating
Casinomeister Rating
Latest Casino Bonuses Rating
ThePOGG Rating

Gambling Portal Statuses

Askgamblers StatusVery Good
Casinomeister StatusReservation
Latest Casino Bonuses StatusNo Status
Online Casino City StatusNo Status
Casinolistings StatusNo Status

Our Take

Askgamblers status is “Very Good,” and this portal rates the place to bet and win eight out of ten. CasinoMeister’s status is “Accredited,” and ratings there reach eight out of ten. LCB’s opinion is four out of five, while the POGG Rating is only five out of ten.

Comments from the registered members are in 63% of cases positive. Only 31% comprise complaints, half of which are related to money. These issues are successfully resolved in 80% of cases by help desk representatives via live chat, e-mail, and phone.

About 50% of visitors have to wait from one to three days for their payouts, and only for 33% of them the expectation time extends to four to nine days. Complaints that fail to be resolved by the managers can be taken to the eCOGRA supervising authority.

 
Promotions and Bonuses
Section Rating: 3.2  
 
 
*Total Bonus:  €1500
+ 20 FS
 
 

Key Facts - Casino - Mate Bonus Review

  • Bonus Codes: No promo code is required in order to be eligible for the bonuses. The redemption procedure is triggered automatically after depositing.
  • Cashable: Offers are cashable upon completion of the wagering requirements.
  • Free Spins Availability: This promotion can be the part of the welcome bonus.
  • Game Contribution: Slots and arcades count 100% towards the wagering requirements of 50xB. Table games contribute from 2% to 8%, and rollover requirements are from 625xB to 2500xB, while video poker contributes only 2%, leading to 2500xB.
 

Play-through Requirement and Bonus Structure

  • Free Play Bonus

  • Bonus Code
  • Free Play Bonus 
  • Cashable
  • 4%
  • 100
  • 50XB
  • S
    Slots
    Contribute: 100%
    Wager: 50xB
    T
    Table Games
    Contribute: 2-8%
    Wager: 625xB to 2500xB
    V
    Video Poker
    Contribute: 2%
    Wager: 2500xB
    A
    Arcade and Variety
    Contribute: 100%
    Wager: 50xB
  • First Deposit Welcome Bonus

  • + 20 FS
  • Bonus Code
  • First Deposit Bonus 
  • Cashable
  • 100%
  • 200
  • 50XB
  • S
    Slots
    Contribute: 100%
    Wager: 50xB
    T
    Table Games
    Contribute: 2-8%
    Wager: 625xB to 2500xB
    V
    Video Poker
    Contribute: 2%
    Wager: 2500xB
    A
    Arcade and Variety
    Contribute: 100%
    Wager: 50xB
  • Second Deposit Bonus 
  • Cashable
  • 50%
  • 300
  • 50XB
  • S
    Slots
    Contribute: 100%
    Wager: 50xB
    T
    Table Games
    Contribute: 2-8%
    Wager: 625xB to 2500xB
    V
    Video Poker
    Contribute: 2%
    Wager: 2500xB
    A
    Arcade and Variety
    Contribute: 100%
    Wager: 50xB
  • Third Deposit Welcome Bonus

  • + 20 FS
  • Bonus Code
  • Third Deposit Bonus 
  • Cashable
  • 50%
  • 400
  • 50XB
  • S
    Slots
    Contribute: 100%
    Wager: 50xB
    T
    Table Games
    Contribute: 2-8%
    Wager: 625xB to 2500xB
    V
    Video Poker
    Contribute: 2%
    Wager: 2500xB
    A
    Arcade and Variety
    Contribute: 100%
    Wager: 50xB
  • Fourth Deposit Bonus 
  • Cashable
  • 50%
  • 500
  • 50XB
  • S
    Slots
    Contribute: 100%
    Wager: 50xB
    T
    Table Games
    Contribute: 2-8%
    Wager: 625xB to 2500xB
    V
    Video Poker
    Contribute: 2%
    Wager: 2500xB
    A
    Arcade and Variety
    Contribute: 100%
    Wager: 50xB

Our Take

Promotions include sign up offers, free spins, daily bonuses, extra cash, and a loyalty program. The welcome bonus covers the first few deposits. In addition to cash match, free spins and 250 loyalty points can be available. The wagering requirements are fairly stringent, though, with the bonus having to be played through 50x within 14 days.

Active regulars can take advantage of loyalty points, which are called C-Bucks. These are accumulated every time a game is played, and can be exchanged later for cash, free spins, bonuses, and tournament tickets.

 
Games and Software
Section Rating: 4.9  
 

Downloadable Software

Provider Microgaming
Popularity 3 (used by 62 out of 888 casinos)
Game Speed  Medium (BlackJack 15 hpm, Roulette 25 spm, Videoslots 27 spm)
PC Performance  Heavy (CPU 20%, Ram 450MB, HDD 500MB)
Number of games 576 (Slots: 426, Video Poker: 58, Table Games: 75, Arcade and Variety: 17)

Instant-Play Software

ProvidersTotal
Microgaming Microgaming 444
Total444

Mobile Software

Mobile Version Available

Popular Games on Casino - Mate

 

Our Take

There are about 450 games of all types. The best representation is for video poker, with about 16 versions to choose from. Also, the selection of table games is wide and versatile. This location is powered entirely by Microgaming, including the live dealer. Users can enjoy the entire game catalogue by downloading the software, while the selection of instant play entertainment is a bit more limited.

The browser-based version offers the following lobby subcategories:

  • Online pokies, with detailed filters for the quantity of reels, lines, and way-wins. Via slots, players can go back in time to witness the early movie stars and ultimate glamour of Hollywood with the Golden Era reeled machine, experience the battle for survival in the cruel times of the Game of Thrones saga, get to know the characters in Immortal Romance and learn their story, or become heroes of Thunderstruck – one of Microgaming’s undoubted hits.

  • Online blackjack.

  • Online roulette.

  • Online Craps.

  • Online baccarat.

  • Online video poker, including Aces and Eights, Deuces Wild, Double Joker, Tens or Better, Joker Poker, and other variations.

  • Progressive jackpots.

  • Table games, from 3 Card Poker to Pai Gow and Pontoon.