Cool Cat Casino

 Key Rating: 2.8

Key Rating2.77

Section Ratings:

Ownership and Associations2.88

Software Providers3.8

Games and House Advantage4.91

Promotions and Bonuses3.23

Countries and Languages1.52

Banking and Payouts0.86

Contacts and Support4.17

Supervising Authorities3.07

Standings at Gambling Portals0.8

Player Experiences1.99

 
  • Software
  • US Friendly
    Players residing in United States: Virginia are accepted. English version is available. Click the icon to play.
  • NO INFO
  • Slots:117
    Table Games:16
    Video Poker:15
    Arcade and Variety:3
    Game Variety
  • Slow Pay
    Estimated payout time is 37 days. Click the icon for more details.
  • Supported
  • Live Dealers
    Live dealer games available. Click the icon to play.
  • Unsupervised
    This casino is not accredited by any authority which accepts and actively pursues players' complaints. Click the icon for more details.
 
  • Licensing authorityCosta Rica
  • Dispute resolverCentral Dispute System
 
 
Cool Cat Casino Review — Main Takes
Cool Cat Casino online has approximately ten years of experience, and it belongs to a major group of gambling sites. Players will be able to get the following when they visit Cool Cat Casino:
  • Options for Gaming
    Cool Cat Casino offers way to play for fun, to download games due using software, and to use Flash play from the browser.
  • Games in Your Pocket
    A mobile version allows players to launch the library on their portable devices.
  • RTG Software
    All entertainment for both instant play and free download is possible due to the software from Real Time Gaming.
  • Decent New Player Bonus
    Up to USD 1,000 is available on new clients’ initial deposits.
  • Well-Assembled Lobby
    All gaming categories are available, including live dealer with the downloaded version.
  • Transactions in Bitcoins
    This platform is compatible with the popular crypto-currency Bitcoin.
 
General Information
Section Rating: 3.4  
 

Main

Associated Companies
Affiliate Program
Gwages  
Licensed in
Year Established
2008 

Additional Betting Options

  • None

Languages Supported

Casino Web Site English

Targeted Countries

Country Limitations for United States: Virginia

No restrictions specified

Our Take

Cool Cat has been in operation since 2008 under their gaming license issued in Costa Rica. The managing company is Virtual Casino Group, which also supervises Club Player, Vegas Strip, Ruby Slots, and as many as ten other gambling destinations. All of these are powered by RTG, which makes it possible for residents of the United States to also register and play.

 

The website is available only in English, and the majority of its traffic comes from the United States of America, the Czech Republic, Canada, Belgium, and Germany. Many other countries, including Australia, are accepted as well.

 

The desktop version is modern and easy to navigate. It contains links to the free software download as well as the Flash lobby. It also features a step-by-step guide for installation. The downloadable option contains the complete selection of games, whereas the instant play mode has a somewhat smaller selection.

 

For those visitors that prefer to play on the go, there are unfortunately no apps for Android or iOS. However, a mobile version is available, and no download is required to use this. Naturally, the number of games found here is even smaller than what can be found in the instant play lobby, but the most popular releases have been adapted for convenient gaming on the go.  


There is a way to try slots for free, but to do so, a login is required first. Registration is broken down into three simple steps. They only require the standard information, and the time needed to sign up is less than five minutes.

Contacts and Support

General

Current Casino Time20:30 (UTC-5)

Live chatRegistered players only

24/7 supportYes

Website FAQsYes

Phone

International+1-678-349-0349

UK

Canada US+1-888-441-6693

Other countries

General emailSend an Email

Feedback Form None

VIP emailSend an Email

Other emailSend an Email

Fax

International+1-888-879-1302

UKUnknown

Canada US+1-888-879-1302

Other countries Unknown

Mail Adress

TitleEmoney Processing Ltd.

Street & Number2a-3a Bedford Place

CitySouthampton

CountryUnited Kingdom

Post CodeSO15 2DB

Social Media

Casino accounts

Complaints Handling Procedure

ProcedureComplaints submitted to CDS and resolved by casino

Licensing Authority

Location Costa Rica

License Name None

Complain None

Show full information

Supervising Organizations

eCOGRA Not Accepted

IBAS Not Accepted


Other OrganizationsCDS

Gambling Portals 

LatestcasinobonusesRepresentative

Casinomeister Representative

Askgamblers Representative

 
Banking and Payouts
Section Rating: 0.9  
 

Payment Methods for United States: Virginia

Currencies USD  

Payout Times

Advertised payout time

To e-wallets  from 3 to 8 Business days

By cheque from 3 to 8 Business days

Of that, reversal period Unknown

Reported payout time

For this casino from 5 to 99 days, median is 32 days

For all associated casinos from 5 to 110 days, median is 40 days

KeyToCasino estimated payout time 

To e-wallets from 4 to 76 days, best guess 37 days

Non-payment risk 31%

Limits

Max cashout one time 2000

Max cashout monthly 8000

Withdrawal Min The minimum withdrawal amount by check is $100 ( $500 for Wire Transfer) 

Max cashout details Max withdrawal is 2000 per week 

Our Take

Deposits and cash-outs are possible in two currencies: U.S. dollars and bitcoins. The payment options include a few major credit and debit cards, most of the popular e-wallets, and wire transfer. As with most of the online operators, bank check is also available for payout.

 

Withdrawal rules call for a minimum of USD 100 for all options except wire transfer. Those who prefer to receive money by this method will need a minimum of USD 500. The weekly limit for payouts is USD 2,000, which makes the limit no more than USD 8,000 per month. These are low limits compared to other online casinos.

 

While it is advertised that users will receive their money within eight business days, the reality is that some withdrawals take up to 40 days. Considering the low limits and slow payouts, players should also keep in mind that there is a service fee of up to USD 40 depending on the cash-out method, and the risk of non-payment is 37%.

Fees

Withdrawal Fees All withdrawals may incur a processing fee of up to $40, depending on the payment processor and/or withdrawal amount 

Other

Deposits Checks will be voided in 30 days of receipt if not deposited 

Withdrawals Due to smaller amounts and processing fees, any initial withdrawal request resulting from winnings generated off a no-deposit bonus will only be paid via online electronic payment methods i.e. the following withdrawal methods: Neteller and Moneybookers. 

 
Web Reputation
Section Rating: 1.4  
 

Player Experience Summary 

  • By class

    Money

    88.68%

    Support

    5.66%

    General

    2.83%

    Other

    2.83%

  • Type

    Negative

    ,3.77%

    Mixed

    4.72%

    Positive

    91.51%

  • Solved

    No

    58%

    Unknown

    25%

    Yes

    17%

  • Rep. payout time

    0 to 3 days

    0.01%

    4 to 9 days

    2.7%

    10 to 30 days

    40.54%

    31 days and more

    56.76%

  • Negative

    Mixed

    Positive

  • No

    Unknown

    Yes

  • Money

    Support

    General

    Other

  • Negative

    Mixed

    Positive

  • No

    Unknown

    Yes

  • 0 to 3 days

    4 to 9 days

    10 to 30 days

    31 days and more

  • Negative

    Mixed

    Positive

  • No

    Unknown

    Yes

Player Experience Details

Show all 106 feedbacks

Gambling Portal Ratings

Askgamblers CasinoRank
CasinoAdvisor Rating
Casinolistings Rating
Casinomeister Rating
Latest Casino Bonuses Rating
ThePOGG Rating

Gambling Portal Statuses

Askgamblers StatusNo Status
Casinomeister StatusReservation
Latest Casino Bonuses StatusWarning list
Online Casino City StatusNo Status
Casinolistings StatusBlacklisted and rogue

Our Take

Withdrawal problems, slow verification, and cases of closed accounts are common practices for this group, and these issues have resulted in negative ratings for this particular brand. Because of this, AskGambler’s verdict is only 3 out of 10 on the scale of reliability. LCB believes it belongs on the warning list with a rating of 1 out of 5. No more than 1 out of 10 is what the POGG Rating publishes, and CasinoMeister’s status is “Reservation.”

 

More than 90% of the comments from registered customers are negative. Out of these, almost half have been successfully resolved by the casino. Ways to contact them include 24/7 live chat, phone, and e-mail. Complaints can also be submitted to the CDS.

 

Positive feedback reflects the good bonus selection and the variety of games.

 
Promotions and Bonuses
Section Rating: 3.2  
 
 
*Total Bonus:  $0
 
 

Key Facts - Cool Cat Casino Bonus Review

  • Promotions: Free spins for the mobile version, sign-up and other deposit bonuses, and a VIP program are available.
  • Bonus Codes: Promo codes can be copied from our list above.
  • Game Contribution: Slot machines and arcades contribute 100%. Table games count up to 50% toward rollover requirements. Video poker contribute 50%.
  • Non-Cashable: Unlike wins from the bonus, the bonus money itself cannot be converted into cash.
 

Play-through Requirement and Bonus Structure

  • Sign Up Bonus All Allowed Game 
  • Non-Cashable
  • 250%
  • 15XBD
  • S
    Slots
    Contribute: 100%
    Wager: 15xB
    T
    Table Games
    Contribute: 0-50%
    Wager: 30xB to Unlimited
    V
    Video Poker
    Contribute: 50%
    Wager: 30xB
    A
    Arcade and Variety
    Contribute: 100%
    Wager: 15xB
  • Cash Back Bonus

  • + 50 Free ...
  • Bonus Code
  • Sign Up Bonus 
  • Non-Cashable
  • 330%
  • 5XBD
  • S
    Slots
    Contribute: 100%
    Wager: 5xB
    T
    Table Games
    Contribute: 0-50%
    Wager: 10xB to Unlimited
    V
    Video Poker
    Contribute: 50%
    Wager: 10xB
    A
    Arcade and Variety
    Contribute: 100%
    Wager: 5xB

Our Take

The welcome bonus is up to USD 1,000 on the initial deposit. Those who download the software also receive a USD 100 chip with the coupon code COOLEST100. There are also 50 free spins for the mobile version, and if this is not enough, here are some more platforms with diverse free spins promotions.

 

There is also an impressive program available for VIPs, such as a 280% match deposit bonus with no rules for wagering. The offer is available for those who belong to this privileged club and who deposit USD 50 or more. This promotion can be used on slots and arcades. Fans of table games can claim another option, which is a 250% match with no rollover terms on all deposits of USD 30 and above. Finally, there is a massive 690% match on slots and arcades, which needs to be rolled over 30x, but only 10x the deposited amount can be withdrawn.

 

Aside from offers for regular and VIP games, there is monthly lottery that allows players to win up to USD 1,000 in an honest random draw.

 
Games and Software
Section Rating: 4.4  
 

Downloadable Software

Provider Realtime Gaming
Popularity 2 (used by 72 out of 911 casinos)
Game Speed  Medium (BlackJack 16 hpm, Roulette 8 spm, Videoslots 42 spm)
PC Performance  Light (CPU 15%, Ram 200MB, HDD 100MB)
Number of games 228 (Slots: 117, Video Poker: 77, Table Games: 27, Arcade and Variety: 7)

Instant-Play Software

ProvidersTotal
Realtime Gaming Realtime Gaming 122
Total122

Mobile Software

Mobile Version Available

Popular Games on Cool Cat Casino

 

Our Take

There are about 150 games by RTG that can be found in the lobby but fewer than 100 in the mobile lobby. Filtering is typical of what is found for all libraries powered by Real Time Gaming. Online categories include slots, table games, video poker, and specialty games.

 

Slots are the most featured category. They are either video or 3-reeled, and they also feature progressive games like Aztec’s Treasures. Table games allow players to bet on baccarat, roulette, Sic Bo, craps, and a few table pokers, such as Texas Hold’em and Let’Em Ride, as well as Tri Card. Fans of blackjack will be able to enjoy the 21 series as well as classic and European variations.

 

Bingo, keno, and scratch cards can be found among the arcades, and more than ten options are available for video poker players.