Gala Casino

 Key Rating: 4.2

Key Rating4.17

Section Ratings:

Ownership and Associations5

Software Providers4.38

Games and House Advantage4.36

Promotions and Bonuses3.25

Countries and Languages1.5

Banking and Payouts4.14

Contacts and Support4.61

Supervising Authorities4.11

Standings at Gambling Portals4.54

Player Experiences3.62

  (United States: Virginia is not allowed. See the list of 151 casinos accepting United States: Virginia United States: Virginia)
 
  • + 24 Other Software
  • VA Allowed
    Players residing in United States: Virginia are accepted. Click the icon to play.
  • 100%
    £400
    Bonus

    Welcome bonus. Click the icon to claim.
    New Customer Offer. T&C’s Apply. 18+. Must opt-in. Min £10 deposit. Certain countries excluded. 100% bonus match max £400. 20 x (deposit & bonus) wagering reqs apply. Contribution to wagering reqs vary by game. Bonus valid for 14 days (bonus and winnings removed). Bets covering 67% or more of Roulette table don't count to wagering reqs. Games exclusions apply.

  • Slots:354
    Table Games:14
    Video Poker:8
    Arcade and Variety:24
    Game Variety
  • Very Fast Pay
    Estimated payout time is 1 days. Click the icon for more details.
  • Supported
  • Live Dealers
    Live dealer games available. Click the icon to play.
  • Supervised
    This casino is accredited by an authority which accepts and actively pursues players' complaints. Click the icon for more details.
 
  • Licensing authority
  • Dispute resolverRemote Gambling Association
 
 
Gala Casino Review — Main Takes
Gala Casino belongs to one of Britain’s most powerful and reputable gaming groups. It has over a decade of successful experience online, bringing fans of online gambling in the UK and other countries such services as the following:
  • Big Choice of Entertainment
    At the online library, there all types of content: games, slots, poker and bingo rooms, and live dealer.
  • Selection of Welcome Offers
    Promotions offer three different welcome bonuses for slots, roulette, and blackjack, and they all cover the first three deposits.
  • Mobile Compatibility
    With the app, a mobile version, and a responsive design when playing from portable devices, owners of portable devices will have a problem-free experience.
  • High Payout Limits
    There are no one-time and monthly withdrawal limits.
  • Helpful Support
    More than half of all feedback is positive, with customers often mentioning fast payouts and the quick response of the help desk.
  • Big Selection of Developers
    Everyone will have a choice of games created by over 20 different software developers, including both leaders of the industry, like Playtech and Net Entertainment, and niche providers.
 
General Information
Section Rating: 4.6  
 

Main

Associated Companies
Affiliate Program
Gala Partners  
Licensed in
Gibraltar, United Kingdom
Year Established
2003 

Associated Casinos

Average rating
3.67
Partner Casino Restrictions
No restrictions

Additional Betting Options

Languages Supported

Casino Web Site English

Targeted Countries

Country Limitations for United States: Virginia

Registration RestrictionsUnited States
United States

Our Take

Gala was launched in 2003. It is licensed and regulated by the United Kingdom Gambling Commission and by the government of Gibraltar. Among its associated brands are Coral, Ladbrokes, Betdaq Games, and Eurobet. The owner is Ladbrokes Coral Group Plc, which is a collaboration of two of Britain’s oldest and most reputable companies.

The Coral Company has been in existence since 1961, when its founder, Joe Coral, opened his first betting office. The Gala Bingo Company has been on the market since 1991. In 2008, these two merged, creating one of Britain’s most powerful bookmaker and bingo operators.

In 2015, the company merged with another famous label, Ladbrokes, creating Ladbrokes Coral. There are now over 130 Gala Bingo clubs and up to 2,000 betting shops in the United Kingdom. Most of the resources have been moved from London, Nottingham, and Stratford to Gibraltar.

The reviewed website offers slots, poker download software, games, bingo, and Macau entertainment. The only language version available for players is English because the location is targeted at gaming audience from UK. Other countries that contribute significantly to the incoming traffic are Czech Republic and Spain.

The home page acquaints new visitors with the available offers, gives an update on new releases, provides shortcuts to different kinds of entertainment, and shares a link for the software download.

Apart from the desktop mode, which has a responsive design, there is also a mobile version that is more suitable for Android gadgets because there is a separately developed app for iOS. This app includes over 300 games and slots, all of the promotions and variations of welcome bonuses, mobile login for new accounts, and free slots, which do not require registration.

The login and sign-up form are both located on the home page. The registration process will require a password from six to twenty characters in length, verification questions, personal and contact information, and an address. Once the registration is completed, users can enjoy the games not only in the practice mode but also choose among versatile bonuses.

Contacts and Support

General

Current Casino Time13:24 (UTC+0)

Live chatYes

24/7 supportYes

Website FAQsYes

Phone

International+44-800-328-4272

UK+44-203-288-7906

Canada US

Other countries

General emailSend an Email

Feedback Form None

VIP emailSend an Email

Other email None

Fax

InternationalUnknown

UK+44-1483-725-381

Canada USUnknown

Other countries Unknown

Mail Adress

TitleGala Interactiv

Street & Number2nd Floor, Regal House, Queensway

CityUnknown

CountryGibraltar

Post CodeGX11 1AA

Social Media

Casino accounts

Complaints Handling Procedure

ProcedureComplaints may be resolved by IBAS

Licensing Authority

Location United Kingdom

License Name Gambling Commission

Complain via Website Form

Show full information

Supervising Organizations

eCOGRA Not Accepted

IBAS Complaints Accepted  


Other Organizations None

Gambling Portals 

Latestcasinobonuses Representative

Casinomeister PAB

Askgamblers Representative

Other

Facebook Active Page with Rep

 
Banking and Payouts
Section Rating: 4.1  
 

Payout Times

Advertised payout time

To e-wallets  from 0 to 1 Business days

By cheque N/A

Of that, reversal period 1 days

Reported payout time

For this casino from 1 to 4 days, median is 2 days

For all associated casinos from 1 to 47 days, median is 1 days

KeyToCasino estimated payout time 

To e-wallets from 1 to 13 days, best guess 1 days

Non-payment risk  5%

Limits

Max cashout one time Unlimited

Max cashout monthly Unlimited

Withdrawal Min Min withdrawal is 10 GBP 

Deposit Min The minimum deposit amount for all payment methods is 10 

Our Take

The cashier has a limited number of deposit methods. They include Neteller, Skrill, PayPal and EcoPayz e-wallets and Visa, Maestro, and MasterCard cards. Clients can also use the prepaid Paysafecard or bank transfer. The minimum deposit is 10 British pounds or the equivalent in either the Euro or American dollar. These are the only three currencies allowed for financial transactions.

The minimum cash-out amount is 10 British pounds, and there are no one-time and monthly limits. The advertised withdrawal time is one day, although most winners report that the payout time extends to two days. The estimated non-payment risk is low at only 4%.

Fees

Player Activity Deposit must be played through the unspecified number of times to avoid unspecified fee
Account inactivity for 400 days may result in fees

Other

 
Web Reputation
Section Rating: 4.1  
 

Player Experience Summary 

Gambling Portal Ratings

Askgamblers CasinoRank
CasinoAdvisor Rating
Casinolistings Rating
Casinomeister Rating
Latest Casino Bonuses Rating
ThePOGG Rating

Gambling Portal Statuses

Askgamblers StatusGreat
Casinomeister StatusReservation
Latest Casino Bonuses StatusNo Status
Online Casino City StatusFeatured
Casinolistings StatusNo Status

Our Take

Reviews from major gambling portals are mostly positive. The location is accredited at CasinoMeister, where it is rated eight out of ten. AskGamblers gives it six out of ten, LCB publishes a report with three out of five, and The POGG’s evaluation is seven out of ten.

Feedback from registered clientele is positive in 53% of the cases. Complaints take up to 47% of the reviews, and 38% of these are successfully resolved by help desk assistants, who are available via 24/7 live chat, e-mail, and phone. Issues may also be taken to IBAS, which is the supervising authority.

 
Promotions and Bonuses
Section Rating: 3.3  
 
 
*Total Bonus:  £800
for Slots
 
 

Key Facts - Gala Casino Bonus Review

  • Bonus Codes: Online promo codes are not required to be eligible for possible deals. All bonuses should be claimed online after depositing.
  • Extra Spins: This type of promotion may be available as part of the ongoing schedule.
  • Game Contribution: Usually slots contribute up to 100%, arcades count from 5% to 100% toward wagering requirements, video poker contributes 20%, and table games offer from 5% to 20%.
  • Wagering Requirements: The bonus and deposit should be wagered from 20x to unlimited on slots, from 20x to 400x on arcade games, from 100x to 400x on table games, and 100x on video poker.
 

Play-through Requirement and Bonus Structure

  • Welcome Bonus 
  • Non-Cashable
  • 100%
  • £400
  • 20XBD
  • S
    Slots
    Contribute: 0-100%
    Wager: 20xBD to Unlimited
    T
    Table Games
    Contribute: 5-20%
    Wager: 100xBD to 400xBD
    V
    Video Poker
    Contribute: 20%
    Wager: 100xBD
    A
    Arcade and Variety
    Contribute: 5-100%
    Wager: 20xBD to 400xBD
  • *New Customer Offer. T&C’s Apply. 18+. Must opt-in. Min £10 deposit. Certain countries excluded. 100% bonus match max £400. 20 x (deposit & bonus) wagering reqs apply. Contribution to wagering reqs vary by game. Bonus valid for 14 days (bonus and winnings removed). Bets covering 67% or more of Roulette table don't count to wagering reqs. Games exclusions apply.

  • Welcome Bonus 
  • Non-Cashable
  • 50%
  • £200
  • 20XB
  • S
    Slots
    Contribute: 0-100%
    Wager: 20xB to Unlimited
    T
    Table Games
    Contribute: 5-20%
    Wager: 100xB to 400xB
    V
    Video Poker
    Contribute: 20%
    Wager: 100xB
    A
    Arcade and Variety
    Contribute: 5-100%
    Wager: 20xB to 400xB
  • Welcome Bonus 
  • Non-Cashable
  • 50%
  • £200
  • 20XB
  • S
    Slots
    Contribute: 0-100%
    Wager: 20xB to Unlimited
    T
    Table Games
    Contribute: 5-20%
    Wager: 100xB to 400xB
    V
    Video Poker
    Contribute: 20%
    Wager: 100xB
    A
    Arcade and Variety
    Contribute: 5-100%
    Wager: 20xB to 400xB
  • Welcome Bonus FS 
  • Non-Cashable
  • N/A
  • N/A
  • 20XB
  • S
    Slots
    Contribute: 0-100%
    Wager: 20xB to Unlimited
    T
    Table Games
    Contribute: 5-20%
    Wager: 100xB to 400xB
    V
    Video Poker
    Contribute: 20%
    Wager: 100xB
    A
    Arcade and Variety
    Contribute: 5-100%
    Wager: 20xB to 400xB
  • *18+. First Deposit Only . Must Opt-in . Only 1 of 2 offers can be claimed. Deposit & eligibility restrictions apply. Min £20 deposit, min stake £20 for 100 Free Spins bonus or 30 Golden Chips Bonus. Spins Value: £0.25/spin, available on selected slots. Golden Chips Value : £0.50/chip, available on selected table and card games. Spins and Golden Chips valid for 14 days (spins and chips removed). T&Cs apply.

Our Take

The range of promotions covers a welcome bonus, extra spins, VIP program with exclusive deals, and deposit offers. 

All of the abovementioned deals are for new players only, 18+. T&C apply. Once there are enough loyalty points in the account, they can be exchanged for cash.

 
Games and Software
Section Rating: 4.4  
 

Instant-Play Software

ProvidersTotal
Playtech Playtech 233
IGT IGT 55
Cryptologic Cryptologic 5
Show all Providers
Total293

Mobile Software

Mobile Version Available

Popular Games on Gala Casino

 

Our Take

Games are provided by more than 20 software developers. The main one is Playtech, which also powers live dealer. Other studios include IGT, Next Generation Gaming, Williams Interactive, Barcrest, Quickspin, Virtue Fusion, Ash Gaming, Blueprint, Realistic, Inspired, Odobo, Cryptologic, GTech, OpenBet, Net Entertainment, Leander, Endemol, Bally, Tain, Real Sports Global, NYX, Push Gaming, Mazooma, Blueprint Gaming, the rarely represented elsewhere Hatimo Games, and Gala’s very own Coral Racing.

Entertainment is of all types, with a particularly big selection of table games and a wide choice of arcades—from scratch cards and keno to classic and vintage arcades. Video poker is represented with only a few variations.

All content is divided between four lobbies: Casino, Slots&Games, Gala Poker, and Live. The first lobby is a collection of strictly Playtech games. Here, gamers can apply such filters as:

  • New, looking for fresh releases.

  • Top slots.

  • Jackpots, including such progressives as Incredible Hulk, Fruit Mania, Esmeralda, Spider-Man, A Night Out, and Queen of the Pyramids.

  • Classic slots, such as Jungle Boogie, Fountain of Youth, and Ocean Princess.

  • Table games, where fans of this cohort will find roulette, baccarat, Craps, and Sic Bo.

  • Cards and Poker, including blackjack variations, Deuces Wild, Mega Jacks, Pontoon, and more.

  • Live dealer, with live blackjack, roulette, baccarat, French Roulette, and Hold’em.

  • Casual games, such as Rock Paper Scissors and more.

The Slots&Games lobby contains multi-soft entertainment under the following sub-categories:

  • Top slots, where highly rated games are collected

  • New releases from the providers

  • Exclusive games

  • Jackpots, such as IGT’s Cleopatra’s Chest, Genie Jackpot by Blueprint Gaming, and Leprechaun’s Luck by Ash Gaming

  • Scratch cards

  • Classic, where players will find, among others, Wipeout by Barcrest Gaming, Elvis the King by WMS, or Pamplona by IGT