Grand Reef Casino

 Key Rating: 2.9

Key Rating2.86

Section Ratings:

Ownership and Associations3.7

Software Providers1.96

Games and House Advantage3.98

Promotions and Bonuses3.41

Countries and Languages1.79

Banking and Payouts3.13

Contacts and Support4.51

Supervising Authorities1.85

Standings at Gambling Portals2.1

Player Experiences

  (United States: Virginia is not allowed. See the list of 149 casinos accepting United States: Virginia United States: Virginia)
 
  • Software
  • VA Allowed
    Players residing in United States: Virginia are accepted.
  • 150%
    €750
    Bonus

    Welcome bonus. Click the icon to claim.

  • Slots:136
    Table Games:16
    Video Poker:8
    Arcade and Variety:27
    Game Variety
  • Mid-Slow Pay
    Estimated payout time is 10 days. Click the icon for more details.
  • Supported
  • Live Dealers
    Live dealer games available. Click the icon to play.
  • Supervised
    This casino is accredited by an authority which accepts and actively pursues players' complaints. Click the icon for more details.
  • NO INFO
 
  • Licensing authorityCuracao
  • No Disput Resolver
Grand Reef Casino IS NOT RECOMMENDED
WE RECOMMEND OTHER CASINOS:
 
 
Grand Reef Casino Review — Main Takes
Grand Reef Casino is a legitimate gambling destination which has been in the business for more than seven years. Its clients receive:
  • Access to the Best Software
    Games are powered by Playtech.
  • Two Ways to Play
    Players can choose between download and instant play.
  • Portable Services
    A basic mobile adaptation is also provided.
  • Generous Welcome
    A sign-up package on five deposits, with a high match percentage, and worth well over EUR 1,000 .
  • Slow Payouts
    One of the flaws most frequently referenced by clients, who can wait from ten to fifty business days for their wins.
  • Mixed Reviews
    Opinions from the online gambling community are mixed, with a fair share of both positive and negative feedback.
 
General Information
Section Rating: 3.4  
 

Main

Associated Companies
Affiliate Program
Commission365 Casino Affiliate Program  
Licensed in
Year Established
2010 

Associated Casinos

Average rating
2.77
Partner Casino Restrictions
No restrictions

Additional Betting Options

  • None

Languages Supported

Casino Web Site English

Targeted Countries

Targeted Countries No targeted specified

Country Limitations for United States: Virginia

Registration RestrictionsUnited States
United States

Notes

Casino offers welcome bonuses to players residing in certain jurisdictions, as decided upon by Grand Reef Casino

Our Take

Grand Reef Casino was established in 2010 after obtaining a gaming license from the government of Curaçao. Its owner is Rand Logic Gaming N.V., which is also behind African Palace and Indio – two sister platforms stylized around African and oriental themes. All the websites are powered by Playtech.

 

All services at this brand are available in English only, and there is no specifically targeted audience. This virtual gambling lobby is usually visited by customers from Germany, Australia, Canada, India, and New Zealand.

 

As with the sister sites, there are three gaming modes. The first is the complete game library, available for those who download and install the software. The second is instant lobby, which requires the newest version of Flash player, and has a smaller amount of entertainment. Finally, there is the mobile adaptation.

 

Whatever the option chosen, a login is needed. Sign-up procedure is fast, and available both during download and instantly from desktops and portable devices.

Contacts and Support

General

Current Casino TimeUnknown

Live chatYes

24/7 supportYes

Website FAQsNo

Phone

International+44-203-139-9035

UK+44-808-238-7535

Canada US+1-855-582-4591

Other countries Australia, New Zealand

General emailSend an Email

Feedback Form None

VIP emailSend an Email

Other emailSend an Email

Fax

International+44-207-806-8162

UK+44-207-806-8162

Canada USUnknown

Other countries Australia, New Zealand

Mail Adress

TitleUnknown

Street & NumberUnknown

CityUnknown

Country

Post CodeUnknown

Social Media

Casino accounts

Complaints Handling Procedure

ProcedureDisputes resolved by the casino, no special rules

Licensing Authority

Location Curacao

License Name eGaming licensing services

Complain via Website Form

Show full information

Supervising Organizations

eCOGRA Not Accepted

IBAS Not Accepted


Other Organizations None

Gambling Portals 

Latestcasinobonuses Representative

Casinomeister Not represented

Askgamblers Representative

Other

Facebook Inactive Page

 
Banking and Payouts
Section Rating: 3.1  
 

Payment Methods for United States: Virginia

Currencies CAD, EUR, SEK, GBP, USD, AUD, NZD, INR  

Payout Times

Advertised payout time

To e-wallets  from 1 to 7 Business days

By cheque N/A

Of that, reversal period 1 days

Reported payout time

For this casino from 65 to 65 days, median is 65 days

For all associated casinos from 65 to 65 days, median is 65 days

KeyToCasino estimated payout time 

To e-wallets from 2 to 54 days, best guess 10 days

Non-payment risk  Not enough data

Limits

Max cashout one time 25000

Max cashout monthly 25000

Our Take

Deposits and withdrawals can be made in major dollar currencies, which are U.S., Canadian, Australian, and New Zealand dollars, and Euros and British pounds. The list of deposit methods includes a few international e-wallets like Neteller and EcoPayz, a set of cards, and offline bank transfer. Australians can use POLi.

 

Withdrawal limits are very low, with no more than EUR 25,000 allowed per month. Those who prefer to cash out via e-wallets will need to wait from one to seven business days. On average, the process takes around ten working days. A large number of complaints has been made by clients who waited for more than fifty days.

Fees

Other

 
Web Reputation
Section Rating: 2.2  
 

Gambling Portal Ratings

Askgamblers CasinoRank
CasinoAdvisor Rating
Casinolistings Rating
Casinomeister Rating
Latest Casino Bonuses Rating
ThePOGG Rating

Gambling Portal Statuses

Askgamblers StatusBlacklisted
Casinomeister StatusNot recommended
Latest Casino Bonuses StatusWarning list
Online Casino City StatusNo Status
Casinolistings StatusBlacklisted and rogue

Our Take

For those wondering whether this operator is safe, here is an overview of its standing at leading gambling portals. Opinions are mixed. While CasinoMeister labels it “Not Recommended”, and AskGamblers rates it at 3 out of 10, LCB’s rating is neutral at 3 out of 5. Usually critical and picky, The POGG Rating in this case publishes an above-average rating, giving it 6 out of 10.

 

The majority of registered members are flooding Grand Reef with complaints about non-payments. Even those lucky enough to actually get paid had to wait several weeks for their money. There has also been a lot of negative response to the ineffective helpdesk, which works via phone and email, as well as in live chat. On the other hand, there are positive reactions to the quality of software and the selection of games.

 
Promotions and Bonuses
Section Rating: 3.4  
 
 
*Total Bonus:  €5050
 
 

Key Facts - Grand Reef Casino Bonus Review

  • Promotions: Welcome bonuses, cash for referring friends, a loyalty program, and ongoing promotions are available.
  • Bonus Codes: Promotions are added to the account automatically after they are claimed.
  • Game Contribution: Slot machines count up to 100% towards the play-through requirements. Table games contribute up to 25%.
  • Cashable: Both bonuses and wins from them can be cashed out if the requirements are completed on time.
 

Play-through Requirement and Bonus Structure

  • First Deposit Welcome Bonus

  • Bonus Code
  • 1st Deposit Bonus 
  • Cashable
  • 150%
  • 750
  • 40XBD
  • S
    Slots
    Contribute: 0-100%
    Wager: 40xBD to Unlimited
    T
    Table Games
    Contribute: 0-25%
    Wager: 160xBD to Unlimited
    V
    Video Poker
    Contribute: 0%
    Wager: Unlimited
    A
    Arcade and Variety
    Contribute: 0%
    Wager: Unlimited
  • Second Deposit Welcome Bonus

  • Bonus Code
  • 2nd Deposit Bonus 
  • Cashable
  • 175%
  • 875
  • 40XBD
  • S
    Slots
    Contribute: 0-100%
    Wager: 40xBD to Unlimited
    T
    Table Games
    Contribute: 0-25%
    Wager: 160xBD to Unlimited
    V
    Video Poker
    Contribute: 0%
    Wager: Unlimited
    A
    Arcade and Variety
    Contribute: 0%
    Wager: Unlimited
  • Third Deposit Welcome Bonus

  • Bonus Code
  • 3rd Deposit Bonus 
  • Cashable
  • 200%
  • 1000
  • 40XBD
  • S
    Slots
    Contribute: 0-100%
    Wager: 40xBD to Unlimited
    T
    Table Games
    Contribute: 0-25%
    Wager: 160xBD to Unlimited
    V
    Video Poker
    Contribute: 0%
    Wager: Unlimited
    A
    Arcade and Variety
    Contribute: 0%
    Wager: Unlimited
  • Fourth Deposit Welcome Bonus

  • Bonus Code
  • 4th Deposit Bonus 
  • Cashable
  • 225%
  • 1125
  • 40XBD
  • S
    Slots
    Contribute: 0-100%
    Wager: 40xBD to Unlimited
    T
    Table Games
    Contribute: 0-25%
    Wager: 160xBD to Unlimited
    V
    Video Poker
    Contribute: 0%
    Wager: Unlimited
    A
    Arcade and Variety
    Contribute: 0%
    Wager: Unlimited
  • Fifth Deposit Welcome Bonus

  • Bonus Code
  • 5th Deposit Bonus 
  • Cashable
  • 250%
  • 1250
  • 40XBD
  • S
    Slots
    Contribute: 0-100%
    Wager: 40xBD to Unlimited
    T
    Table Games
    Contribute: 0-25%
    Wager: 160xBD to Unlimited
    V
    Video Poker
    Contribute: 0%
    Wager: Unlimited
    A
    Arcade and Variety
    Contribute: 0%
    Wager: Unlimited
  • Referral Bonus - For Referrer

  • Bonus Code
  • Invite a Mate 
  • Cashable
  • N/A
  • 50
  • 30XB
  • S
    Slots
    Contribute: 0-100%
    Wager: 30xB to Unlimited
    T
    Table Games
    Contribute: 0-25%
    Wager: 120xB to Unlimited
    V
    Video Poker
    Contribute: 0%
    Wager: Unlimited
    A
    Arcade and Variety
    Contribute: 0%
    Wager: Unlimited
  • Ongoing Bonus

  • Bonus Code
  • Happy Hour 
  • Cashable
  • Varies
  • Varies
  • 30XBD
  • S
    Slots
    Contribute: 0-100%
    Wager: 30xBD to Unlimited
    T
    Table Games
    Contribute: 0-25%
    Wager: 120xBD to Unlimited
    V
    Video Poker
    Contribute: 0%
    Wager: Unlimited
    A
    Arcade and Variety
    Contribute: 0%
    Wager: Unlimited

Our Take

Each new client is welcomed with a generous bonus, which is a package on the first five deposits. The initial deposit gets a 150% match up to EUR 750. There is a 175% match up to EUR 875 on the second deposit, and a 200% match up to EUR 1,000 on the third deposit. An even more impressive match of 225% up to EUR 1,125 awaits those who deposit for a fourth time, and the final deposit gets a 250% match up to EUR 1,250. The wagering requirements are hard, at 40xBD, and there are only seven days to play through each of the five bonuses.

 

Two other ongoing promotions are available. The first is for those who refer friends to register, which bring an additional EUR 50. Active users can also advance through the loyalty program, which has seven stages – newbie, coral, starfish, seahorse, turtle, dolphin, and whale. Privileged players receive free transfers, higher conversion for loyalty points, personal assistants, bigger bonuses, and other benefits.

 
Games and Software
Section Rating: 3.0  
 

Downloadable Software

Provider Playtech
Popularity 1 (used by 47 out of 890 casinos)
Game Speed  Medium (BlackJack 16 hpm, Roulette 26 spm, Videoslots 20 spm)
PC Performance  Heavy (CPU 20%, Ram 500MB, HDD 3500MB)
Number of games 253 (Slots: 136, Video Poker: 15, Table Games: 38, Arcade and Variety: 64)

Mobile Software

Mobile Version Available

Popular Games on Grand Reef Casino

 

Our Take

The library contains more than 200 games by Playtech. They are of all cohorts, with only live dealer missing. The lobby is organized by such filters as Progressive Jackpots, Classic and Video Slots, Card and Table Games, Video Pokers, Arcades, Scratch Cards, and Asian Games, which are an obvious trend in the modern gaming business.

 

The quality of Playtech’s slot machines requires no introduction. The developer offers a variety of classic and video games with versatile bonus features and unique themes. Such classic hits as Chinese Kitchen and Haunted House neighbor new releases in the library. Major wins are located within such progressive games as Daredevil, Cinerama, Wanted Dead or Alive, and plenty of others.

 

Not only slot machines are connected to the progressive trigger. Fans of card games can go for big wins while betting on Stravaganza, progressive baccarat and blackjack, as well as Caribbean Stud poker. Regular table pokers are also available, among them Hold’em, Pai Gow, Red Dog, Tequila, and a few others. Blackjack variations include Pontoon, 21 Duel, and Switch, and other options. Roulette comes in American, European, French, and a few other versions.

 

The video poker collection is smaller, and features only the most popular variations, such as Joker Poker and Deuces Wild. A couple of rare types are provided, though, with 2 Ways Royal among them. The arcades offer a variety of scratch cards, keno, dice, and bingo.

Not Recommended