Grosvenor Casinos

 Key Rating: 3.7

Key Rating3.73

Section Ratings:

Ownership and Associations4.69

Software Providers4.55

Games and House Advantage3.57

Promotions and Bonuses4.64

Countries and Languages1.51

Banking and Payouts3.52

Contacts and Support2.41

Supervising Authorities5

Standings at Gambling Portals4.75

Player Experiences4.1

  (United States: Virginia is not allowed. See the list of 919 casinos accepting United States: Virginia United States: Virginia)
 
  • + 22 Other Software
  • NO US
    Players residing in United States: Virginia are not accepted.
  • 100%
    £20
    Bonus

    Welcome bonus. Click the icon to claim.

  • Slots:355
    Table Games:15
    Video Poker:13
    Arcade and Variety:34
    Game Variety
  • Very Fast Pay
    Estimated payout time is 2 days. Click the icon for more details.
  • Supported
  • Live Dealers
    Live dealer games available. Click the icon to play.
  • Supervised
    This casino is accredited by an authority which accepts and actively pursues players' complaints. Click the icon for more details.
 
  • Licensing authority
  • Dispute resolverRemote Gambling Association
 
 
Grosvenor Casinos Review — Main Takes
Grosvenor Casinos are UK classics. The group includes more than 50 titles across the country, a separate Bingo brand, Sportsbook, two branded locations in Belgium, and a few bingo clubs in Spain. Players value Grosvenor for many reasons, among which are:
  • DIVERSE SOFWTARE
    Content is supplied to the library by a number of well-known providers, including Next Generation Gaming, Williams Interactive, and Aristocrat.
  • APPRECIATION OF LOYALTY
    With the play points loyalty program, everyone has a chance to get bonus cash, gaming vouchers, and even to achieve Golden Card status with multiple benefits.
  • PLAYING AT THE PRESTIGIOUS LOCATION
    Grosvenor and its owner hold multiple awards, including Best Casino Operator of the Year, and the Socially-Responsible Operator of the Year Land-Based.
  • MULTIPLE ENTERTAINMENT OPTIONS
    From diverse classic and video slots to video poker, Sportsbook, table games, and live dealer – the library has something to offer everyone.
  • WARM WELCOME
    New accounts can consider claiming welcome promotions, which are for new players only, 18+. T&C apply.
  • HIGH STANDING AT GAMBLING PORTALS
    Popular gambling portals and communities share ratings at no less than seven on a scale of one to ten, and praise the helpful support and fast payouts.
 
General Information
Section Rating: 4.0  
 

Main

Associated Companies
Rank Group
(Rank Leisure Holdings Ltd)
Affiliate Program
Grosvenor Affiliates
Year Established
2004 

Associated Casinos

Average rating
2.42
Partner Casino Restrictions
One welcome bonus for the casino group

Additional Betting Options

Languages Supported

Casino Web Site English

Targeted Countries

Country Limitations for United Kingdom

Our Take

Grosvenor is a group of over 50 casinos across the United Kingdom, licensed by the UKCG and the jurisdiction of Alderney. The online brand launched in 2004. The managing company is the Rank Group, which has been in existence since 1937. It is listed on the London Stock Exchange and is a constituent of the FTSE 250 Index.

Apart from the already mentioned operators, in the UK, the Rank Group operates Mecca Bingo with up to 90 Bingo clubs, and Rank Interactive. There are also two unbranded gambling destinations in Belgium, and Top Rank Espana with 10 Bingo clubs in Spain. The company received the Socially Responsible Operator of the Year Land-Based Award from iGaming in 2014 and 2015.

Among the entertainment offered at the reviewed website, there are online slots, the poker room, table games, live dealer content, the Sportsbook section, and Bingo provided by the Mecca Bingo. A special loyalty program called the play points has been developed for the most active gamers.

The incoming traffic number comes in at over 8 million visits per year. Most users are from the targeted country, which is the United Kingdom. Among other frequently visiting countries is Spain.

There is no responsive design. Instead, the instant mobile version can be launched from browsers of smartphones and tablets, and app can be downloaded from the Apple Store and Google Apps. The design itself is clean and simple. It offers the main games right on the home page, and the registration form is located there as well.

The process of sign up is fast for those with a membership card, as the system will automatically fill in the details. For those without a card, the registration process still takes very little time. The one-page form asks for the country of residence, which is either the UK or Ireland, contact details, and a password of no less than eight characters in length.

Any questions regarding registration and other issues may be addressed to the support group available via e-mail and phone. There is also an FAQ section covering the necessary information.

Contacts and Support

General

Current Casino Time11:30 (UTC+0)

Live chatNo

24/7 supportNo

Website FAQsYes

Phone

International+44-800-083-1990

UK+44-800-083-1990

Canada US

Other countries

General emailSend an Email

Feedback Form None

VIP emailSend an Email

Other email None

Fax

InternationalUnknown

UKUnknown

Canada USUnknown

Other countries Unknown

Mail Adress

TitleCustomer service for GrosvenorCasinos.com

Street & NumberPO Box 70695

CityLondon

CountryUnited Kingdom

Post CodeSW1P 9ZR

Social Media

Casino accounts

Complaints Handling Procedure

ProcedureComplaints may be resolved by IBAS

Licensing Authority

Location United Kingdom

License Name Gambling Commission

Complainvia Website Form

Show full information

Supervising Organizations

eCOGRA Not Accepted

IBAS Complaints Accepted  


Other Organizations None

Gambling Portals 

Casinomeister PAB  + Representative

Askgamblers Representative

LatestcasinobonusesRepresentative

 
Banking and Payouts
Section Rating: 3.5  
 

Payment Methods for United Kingdom

Currencies GBP  

Payout Times

Advertised payout time

To e-wallets  from 0 to 1 Business days

By cheque from 10 to 10 Business days

Of that, reversal period Unknown

Reported payout time

For this casino from 1 to 3 days, median is 2 days

For all associated casinos from 1 to 3 days, median is 2 days

KeyToCasino estimated payout time 

To e-wallets from 1 to 4 days, best guess 2 days

Non-payment risk 14%

Limits

Max cashout one time 15000

Max cashout monthly Unlimited

Withdrawal Min The minimum withdrawal is £10 (or currency equivalent) 

Our Take

There are not many depositing methods in the banking sections, but those provided are convenient for British residents. The cashier accepts the international cards Visa and MasterCard, as well as Maestro and the prepaid Paysafecard voucher, and it also works via Neteller, Skrill, and PayPal.

An administration fee of 5% of the deposited sum is applied to all deposits made using UKASH. Players can register up to three payment methods, and the only currency accepted is British pounds.

The advertised payout time is immediate, and most winners report the average payout time to be two business days. Withdrawals by check may take up to ten business days, however. In addition, there is a 5 GBP fee for this type of transaction. Among other possible fees applied there is a fee for accounts that have remained inactive for more than 365 days.

The minimum withdrawal amount is 10 GBP, and the maximum one-time amount is 15,000 GBP. There are no limitations on the monthly sum. The non-payment risk is estimated at 14%.

Fees

Player Activity Account inactivity for 365 days may result in fees

Deposit Fees All deposits made using UKASH will incur a 5% fee for administration purposes 

Other Fees If player only placing minimal wagers in relation to the size of the deposit, casino reserve the right to charge a 5% handling fee 

Withdrawal Fees There is a 5 GBP charge for withdrawals made via cheque. 

Other

Other Customers may register 3 payment methods at any one time 

 
Web Reputation
Section Rating: 4.4  
 

Player Experience Summary 

  • By class

    Money

    60%

    Support

    26.67%

    General

    13.33%

    Other

    0.01%

  • Type

    Negative

    ,80%

    Mixed

    0.01%

    Positive

    20%

  • Solved
  • Rep. payout time

    0 to 3 days

    100%

    4 to 9 days

    0.01%

    10 to 30 days

    0.01%

    31 days and more

    0.01%

  • Negative

    Mixed

    Positive

  • No

    Unknown

    Yes

  • Money

    Support

    General

    Other

  • Negative

    Mixed

    Positive

  • No

    Unknown

    Yes

  • 0 to 3 days

    4 to 9 days

    10 to 30 days

    31 days and more

  • Negative

    Mixed

    Positive

  • No

    Unknown

    Yes

Player Experience Details

Gambling Portal Ratings

Askgamblers CasinoRank
CasinoAdvisor Rating
Casinolistings Rating
Casinomeister Rating
Latest Casino Bonuses Rating
ThePOGG Rating

Gambling Portal Statuses

Askgamblers StatusVery Good
Casinomeister StatusAccredited
Latest Casino Bonuses StatusNo Status
Online Casino City StatusNo Status
Casinolistings StatusNo Status

Our Take

The comments from major gambling portals are mostly positive. The average ranking on a scale of one to ten is seven to nine. This is based on the statistics and on feedback published on gaming forums.

About 80% of registered customers leave satisfied comments. Most of the issues have to do with money and are usually successfully resolved by the help desk representatives. Payouts are transacted in less than three business days.

While the owner, Rank Group, holds an award for being a responsible land-based operator, Grosvenor Ltd. earned the iGaming trophy for Operator of the Year in 2013. Moreover, the HR team was recognized as the Team of the Year at the Women in Gaming Independent Annual Awards in 2012 and 2014 for successfully completing the Hearts and Minds initiative of internal and employee recognition.

 
Promotions and Bonuses
Section Rating: 4.6  
 
 
*Total Bonus:  £810
 
 

Key Facts - Grosvenor Casinos Bonus Review

  • Promo Code: Promo codes are not needed. Bonus money is available once the amount is wagered a designated number of times.
  • Cashable: Welcome bonuses are non-cashable.
  • No Deposit Bonus: United Kingdom based visitors may be offered a no-deposit bonus, which has to be wagered.
  • Wagering Requirements: A fair share of time is provided to meet the play-through requirements.
 

Play-through Requirement and Bonus Structure

  • New Player No Deposit Bonus

  • for player...
  • Bonus Code
  • No-Deposit Bonus 
  • Cashable
  • N/A
  • £20
  • 1XB
  • S
    Slots
    Contribute: 100%
    Wager: 1xB
    T
    Table Games
    Contribute: 100%
    Wager: 1xB
    V
    Video Poker
    Contribute: 100%
    Wager: 1xB
    A
    Arcade and Variety
    Contribute: 100%
    Wager: 1xB
New Player No Deposit Bonus
for players who have visited any one of Grosvenor Casinos across the UK
N/A
£20
1XB
  Cashable
Slots Wager: 1xB
Table Games Wager: 1xB
Video Poker Wager: 1xB
Arcade and Variety Wager: 1xB
No bonus code required.
Redemption Procedure: Claiming online after fulfilling terms
Claim Now
  • Welcome Bonus After No-Deposit 
  • Non-Cashable
  • 100%
  • £20
  • 5XD
  • S
    Slots
    Contribute: 100%
    Wager: 5xD
    T
    Table Games
    Contribute: 100%
    Wager: 5xD
    V
    Video Poker
    Contribute: 100%
    Wager: 5xD
    A
    Arcade and Variety
    Contribute: 100%
    Wager: 5xD
First Deposit Welcome Bonus - Option 1
100%
£20
5XD
  Non-Cashable
Slots Wager: 5xD
Table Games Wager: 5xD
Video Poker Wager: 5xD
Arcade and Variety Wager: 5xD
No bonus code required.
Redemption Procedure: Automatically after fulfilling terms
Claim Now
  • Standard Welcome Bonus 
  • Non-Cashable
  • 100%
  • £20
  • 5XD
  • S
    Slots
    Contribute: 100%
    Wager: 5xD
    T
    Table Games
    Contribute: 100%
    Wager: 5xD
    V
    Video Poker
    Contribute: 100%
    Wager: 5xD
    A
    Arcade and Variety
    Contribute: 100%
    Wager: 5xD
First Deposit Welcome Bonus - Option 2
100%
£20
5XD
  Non-Cashable
Slots Wager: 5xD
Table Games Wager: 5xD
Video Poker Wager: 5xD
Arcade and Variety Wager: 5xD
No bonus code required.
Redemption Procedure: Automatically after fulfilling terms
Claim Now

Our Take

Based on the history of prior promotions, the list of possible online offers includes welcome bonuses for the games and poker, no-deposit deals, and loyalty points.

After completing the registration, every new account is offered a welcome bonus, which is the subject to the rollover requirements. Several variations of the deal may be provided, based on the preferences. For more details on the cash match and wagering terms head to the Promotions section, as these may change from time to time.

A special loyalty program of play points is available to all active regulars. The program adds points for all deposits, and these points can be converted into non-cashable bonus cash, gaming vouchers, or used in poker. For particularly loyal clients there is a Gold Card, which is given individually with an invitation to join the Grosvenor VIP club.

Regular Grosvenor extra spins promotions, triple points on slots, double points days, and other offers can be checked via the special website section.

 
Games and Software
Section Rating: 4.1  
 

Downloadable Software

Provider Playtech
Popularity 1 (used by 53 out of 919 casinos)
Game Speed  Medium (BlackJack 16 hpm, Roulette 26 spm, Videoslots 20 spm)
PC Performance  Heavy (CPU 20%, Ram 500MB, HDD 3500MB)
Number of games 153 (Slots: 89, Video Poker: 13, Table Games: 26, Arcade and Variety: 25)

Mobile Software

Mobile Version Available

Popular Games on Grosvenor Casinos

 

Our Take

The games selection is wide-ranging. Everyone can choose from table games, as well as slots, arcades, live dealer and video poker games.

The software is represented by both major and less common providers. Among the giants there is IGT with such popular machines as the Crown of Egypt, Apollo Rising, Wolf Run, and Wolf Rising, and Novomatic with such hits as the Book of Ra, Lord of Ocean, Lucky Lady’s Charm, and Columbus Deluxe. Fans will also appreciate the availability of Barcrest and its Rainbow Riches.

Among other providers are Next Generation Gaming, Williams Interactive, Ash Gaming, OpenBet, Virtue Fusion, Green Tube, Bally Interactive, Blueprint Gaming, Electracade, Aristocrat, Mazooma, Cryptologic, Endemol, Gtech, Inspired, Games Warehouse, Hatimo Games, Ainsworth Game Technology, and Incredible Technologies. Live dealer is provided by Playtech and Evolution Gaming.

The collection of online slots is relatively small, and includes just over 300 releases. All are available in free play mode, except for the progressive games from Virtue Fusion, Ash Gaming, and Blueprint.

Among roulette options are 3D, American, Mini, European and French variations. Table pokers collection covers Caribbean Stud, Pai Gow, Tequila and Stravaganza. Blackjack is represented by 21 Duel, Surrender, Switch, Pontoon and Progressive.

Fans of video poker games can place bets on 10’s or Better, Jacks or Better, 2 Ways Royal, Aces and faces, Deuces Wild, Mega Jacks, and a few more.