Hello Casino

 Key Rating: 3.6

Key Rating3.64

Section Ratings:

Ownership and Associations2.95

Software Providers4.69

Games and House Advantage3.57

Promotions and Bonuses0

Countries and Languages1.99

Banking and Payouts4.54

Contacts and Support3.44

Supervising Authorities4.05

Standings at Gambling Portals4.08

Player Experiences4.38

  (United States is not allowed. See the list of 817 casinos accepting United States United States)
  • + 7 Other Software
  • NO US
    Players residing in United States are not accepted.
  • No Bonus
    This casino does not offer a welcome bonus. Click the icon for more details.
  • Slots:215
    Table Games:15
    Video Poker:6
    Arcade and Variety:8
    Game Variety
  • Very Fast Pay
    Estimated payout time is 2 days. Click the icon for more details.
  • Supported
  • Live Dealers
    Live dealer games available. Click the icon to play.
  • Supervised
    This casino is accredited by an authority which accepts and actively pursues players' complaints. Click the icon for more details.
  • Licensing authority
  • Dispute resolvereCogra (non-UK)
Hello Casino Review — Main Takes
Hello Casino offers simple, fast, and reliable gambling solutions for players. The services are user-oriented. Among other offerings are:
  • Supervised Casino
    Hello Casino is licensed by the Gambling Commission of the United Kingdom and also supervised by eCOGRA.
  • Play from Mobile
    Hello Casino mobile is available for all devices, and features user-friendly interface with the convenient main menu, search, and a full list of games.
  • Fast Payouts
    The advertised payout time is two business days, which has been confirmed by users.
  • Convenient Customer Support
    Players can resolve any of their questions via Hello Casino live chat, which is available 24/7 by email or phone.
  • Convenient Withdrawals
    The one-time payouts in Hello Casino are unlimited.
General Information
Section Rating: 3.5  


Affiliate Program
Full Cream Affiliates
Licensed in
Year Established

Additional Betting Options

  • None

Languages Supported

Casino Web Site English, Finnish, German, Norwegian, Swedish

Targeted Countries

Targeted Countries No targeted specified

Country Limitations for United States

Registration RestrictionsUnited States

Our Take


Hello Casino is an online casino that was established in 2014. Caddell Limited N.V., which operates under the trade name White Hat Gaming, owns Hello Casino. Caddell Limited N.V. casinos, including Hello Casino, are licensed in Curacao using a Curacao eGaming license. In addition, the company is registered and regulated by the Gambling Commission of the United Kingdom.

Hello Casino’s sister casinos are Gday Casino, Devilfish Casino, Cyber Club Casino, Gold Spins Casino, Amsterdams Casino, 21 Prive Casino, 21 Casino, Huge Slots Casino, and Fruity Casa Casino. Hello Casino online offers several language options: English, German, Finnish, Norwegian, and Swedish. Countries that visit Hello Casino most frequently are UK, Netherlands, Poland, Norway, and Sweden.

The Hello online casino does not feature an adaptive design, but it does offer a convenient Hello Casino mobile version. Gamblers who prefer to play from their portable devices cherish the user-friendly Hello Casino mobile, which contains blocks with sign in form, bonus offers, games, and a slider with special offers.

New players can use two buttons on the Hello Casino main page to sign up. After signing the application form, they can claim the Hello Casino welcome bonus that requires no bonus code. They can also sign for the Hello Casino Newsletter with all of the casino’s promotions.


Contacts and Support


Current Casino Time02:24 (UTC+1)

Live chatYes

24/7 supportYes

Website FAQsYes




Canada US

Other countries

General emailSend an Email

Feedback Form None

VIP email None

Other email None




Canada USUnknown

Other countries Unknown

Mail Adress

TitleNetwork Solutions Limited

Street & Number415 Linen Hall, 162- 168 Regent Street


CountryUnited Kingdom

Post CodeW1B 5TE

Complaints Handling Procedure

ProcedureComplaints may be resolved by Ecogra

Licensing Authority

Location United Kingdom

License Name Gambling Commission

Complainvia Website Form

Show full information

Supervising Organizations

eCOGRA Complaints Accepted  

IBAS Not Accepted

Other Organizations None

Gambling Portals 

Casinomeister PAB

Askgamblers Representative



Facebook No Page

Banking and Payouts
Section Rating: 4.5  

Payout Times

Advertised payout time

To e-wallets  from 2 to 3 Business days

By cheque N/A

Of that, reversal period2 days

Reported payout time

For this casino from 1 to 14 days, median is 1 days

For all associated casinos from 1 to 14 days, median is 2 days

KeyToCasino estimated payout time 

To e-wallets from 1 to 7 days, best guess 2 days

Non-payment risk 0%


Max cashout one time Unlimited

Max cashout monthly Unlimited

Our Take


Hello Casino allows players to deposit with Visa and MasterCard; international e-wallets such as Neteller, WebMoney, and Skrill; e-wallets like Qiwi, Yandex Money and Moneta.ru for Russian players; Trustly for Scandinavian gamblers; Sofort and Giropay for Germany and Austria; iDeal for Netherlands; DotPay for Poland; and Australian Poli.

The minimum deposit is 10 EUR. The minimal withdrawal amount is 25 EUR. Hello Casino offers few withdrawal options: Bank Wire, Skrill, Neteller, and Visa. The maximum one-time withdrawal amount is unlimited. The brand accepts the following list of currencies: Australian dollar, Canadian dollar, Euro, British pounds, Norwegian krone, Swedish krone, US dollar, and South African Rand.

The advertised withdrawal time is two to three business days for e-wallets. Bank transfers depend on the chosen bank. Hello Casino also claims that risk of non-payment is 0%, which has been proven by customer feedback.




Web Reputation
Section Rating: 4.2  

Player Experience Summary 

  • By class









  • Type







  • Solved
  • Rep. payout time

    0 to 3 days


    4 to 9 days


    10 to 30 days


    31 days and more


  • Negative



  • No



  • Money




  • Negative



  • No



  • 0 to 3 days

    4 to 9 days

    10 to 30 days

    31 days and more

  • Negative



  • No



Player Experience Details

Show all 17 feedbacks

Gambling Portal Ratings

Askgamblers CasinoRank
CasinoAdvisor Rating
Casinolistings Rating
Casinomeister Rating
Latest Casino Bonuses Rating
ThePOGG Rating

Gambling Portal Statuses

Askgamblers StatusNo Status
Casinomeister StatusNot Listed
Latest Casino Bonuses StatusNo Status
Online Casino City StatusNo Status
Casinolistings StatusNo Status

Our Take


Hello Casino ranking on gambling portals is 7 points out of 10 according to Askgamblers, and 4.4 points out of five by Casinolistings. According to the Hello Casino players’ review, 80% of the customers are satisfied with the services. They have confirmed that advertised withdrawal time to e-wallets is two days. Less that 10% of users have waited more than 10 days.

The 60% of claims are money-related, and can be solved by the customer support that is available via Hello Casino live chat, email, or phone. Other claims, such as general issues with the account management, fees, and customer support, can be resolved with the licensor, UKGK and eCOGRA, which also receive complaints. 


Promotions and Bonuses
Section Rating: 0.0  
Total Bonus:  €150

Key Facts - Hello Casino Bonus Review

  • Hello Casino Bonus Code: The Hello Casino welcome bonus does not require a coupon code, nor do other bonuses. Players can claim each bonus after depositing.
  • Hello Casino Extra Spins: The extra spins bonus is available for any registered player. Term and conditions of using the extra spins bonus are specified on the promotion list.
  • Wagering Requirements: Bonus has to be wagered 25x on slots, video poker, and table games, while arcade games contribute 0%.
  • Cashable: Hello Casino welcome bonus and other bonuses are cashable upon completion of wagering requirements.

Play-through Requirement and Bonus Structure

  • Daily Bonus

  • Bonus Code
  • Welcome Bonus 
  • Cashable
  • 30%
  • 150
  • 25XB
  • S
    Contribute: 0-100%
    Wager: 25xB to Unlimited
    Table Games
    Contribute: 0%
    Wager: Unlimited
    Video Poker
    Contribute: 0%
    Wager: Unlimited
    Arcade and Variety
    Contribute: 0%
    Wager: Unlimited
Daily Bonus
Slots Wager: 25xB to Unlimited
Table Games Wager: Unlimited
Video Poker Wager: Unlimited
Arcade and Variety Wager: Unlimited
No bonus code required.
Redemption Procedure: Automatically after deposit
Claim Now

Our Take

Hello Casino welcome bonus requires no bonus code and is presented to new players after the first deposit. The casino offer is 30% of the first deposit and can go as high as 150 EUR. Bonus has to be played through x25. The maximum bet allowed while the welcome bonus is in play is 5 EUR. If a player’s bet is higher than this while the welcome bonus is in play, the casino reserves the right to confiscate all winnings.

On the Hello Casino main page players can see the list of games and the list of daily, weekly, ongoing, and extra spins bonuses. Registered players will receive the list of promotions via email. Hello Casino daily bonus gets 10 extra spins and up to 50 EUR after a first deposit of the day. The bonus is credited instantly after depositing.

The Cash Attack bonus is a Hello Casino weekly bonus that is available for all slot games. The bonus grants instant cash prizes. To claim the Cash Attack bonus, players have to pick the Cash Attack slot and their account will be credited with cash prizes from 5 EUR to 250 EUR.  The cash bonus is free from wagering requirements.

Hello Casino also offers additional no deposit bonus and no deposit extra spins bonus, both of which have withdrawal limitations. No deposit bonus payouts are limited to 100 EUR, and no deposit extra spins bonus is limited to 50 EUR. Regulars can become members of the VIP club after playing a certain amount of games and depositing enough funds in a certain period of time. Players will be invited to the VIP program when they meet those requirements.


Games and Software
Section Rating: 4.1  

Instant-Play Software

Mobile Software

Mobile Version Available

Popular Games on Hello Casino


Our Take


Hello Casino offers all types of games, including slots, table games, video pokers, arcade and other games. The Hello Casino software is suitable for online instant play and mobile. The download software is not available. There is the Hello Casino mobile version on the main website that has the same list of games, promotions, and news.

The total number of games is 262, which are powered by developers like NetEnt, BetSoft, and Leander Games, as well as smaller studios like Quickspin and Ezugi, which only create software for live casinos. Live casino games are powered by NetEnt and Ezugi.

Hello Casino online has one main lobby with categories that include Table Games, Slots, Video Slots, Jackpots, Live Casino, and Other. The ‘Table Games’ category contains baccarat, blackjack, casino hold’em, and pontoon. The ‘Video Slots’ category contains of the games powered by NetEnt, Microgaming, Aristocrat, Leander Games, and Quickspin.

The ‘Slots’ category contains five classic slot machines, including Jackpot 6000 by NetEnt, Joker 8000 by Microgaming, Mega Joker by NetEnt, Lucky 8 Line by NetEnt, and Super Nudge 6000 by NetEnt. The ‘Jackpots’ category contains games with progressive jackpots powered by Blueprint Gaming.

The ‘Live Casino’ category features live games such as roulette, baccarat, and blackjack. The ‘Other’ category contains of video pokers, arcade games, and more. Players can search for their games by using software or popularity filters.