202208 Aug 2022 | Money | Negative | Yes | There was an incident with additional fees applied to the withdrawal, which either have not been advertised on the T&C of the website or the player did not pay enough attention. |
202208 Aug 2022 | Money | Negative | Yes | There was an incident with additional fees applied to the withdrawal, which either have not been advertised on the T&C of the website or the player did not pay enough attention. |
201501 Jan 2015 | Money | Positive | N/A | Casino approved the player's withdrawal within a day and the user received the bank draft very fast |
201501 Jan 2015 | Money | Positive | N/A | Casino approved the player's withdrawal within a day and the user received the bank draft very fast |
201404 Apr 2014 | Money | Negative | Unknown | Player recieved $300 via check, but the money was frozen before he tried to cash it |
201404 Apr 2014 | Money | Negative | Unknown | Player recieved $300 via check, but the money was frozen before he tried to cash it |
201403 Mar 2014 | Other | Negative | No | Player found a letter with promotions in his postbox, although he unsubscribed from the mailing list earlier |
201403 Mar 2014 | Other | Negative | No | Player found a letter with promotions in his postbox, although he unsubscribed from the mailing list earlier |
201402 Feb 2014 | Money | Negative | Unknown | A player is having trouble getting a check for his winnings of $800 |
201402 Feb 2014 | Money | Negative | Unknown | A player is having trouble getting a check for his winnings of $800 |
201401 Jan 2014 | Money | Positive | N/A | Casino paid the money after 2 weeks of waiting |
201401 Jan 2014 | Money | Positive | N/A | Casino paid the money after 2 weeks of waiting |
201401 Jan 2014 | Support | Positive | N/A | Support was considerate and helpful with the player |
201401 Jan 2014 | Support | Positive | N/A | Support was considerate and helpful with the player |
201310 Oct 2013 | Money | Negative | Yes | Player didn't receive a check and is forced to pay additional $65 of fees to Western Union due to the changes in payment methods |
201310 Oct 2013 | Money | Negative | Yes | Player didn't receive a check and is forced to pay additional $65 of fees to Western Union due to the changes in payment methods |
201306 Jun 2013 | Money | Positive | N/A | Player withdrew $236 with no problems. |
201306 Jun 2013 | Money | Positive | N/A | Player withdrew $236 with no problems. |
201306 Jun 2013 | Money | Positive | N/A | Casino paid €100 in 2 weeks after check of the documents |
201306 Jun 2013 | Money | Positive | N/A | Casino paid €100 in 2 weeks after check of the documents |
201306 Jun 2013 | Money | Mixed | Yes | Player withdrew $187.36, but complains about the fact that the process has been delayed for a few days |
201306 Jun 2013 | Money | Mixed | Yes | Player withdrew $187.36, but complains about the fact that the process has been delayed for a few days |
201305 May 2013 | Money | Positive | N/A | Player says that withdrawals at Grande Vegas Casino usually take no more than 4-5 days. |
201305 May 2013 | Money | Positive | N/A | Player says that withdrawals at Grande Vegas Casino usually take no more than 4-5 days. |
201305 May 2013 | Money | Positive | N/A | Player withdrew $280 to a Skrill account within 1 week. |
201305 May 2013 | Money | Positive | N/A | Player withdrew $280 to a Skrill account within 1 week. |
201304 Apr 2013 | Money | Negative | Yes | Player says he is unable to make a photo of himself with an identity card and the casino is not paying him without that photo. |
201304 Apr 2013 | Money | Negative | Yes | Player says he is unable to make a photo of himself with an identity card and the casino is not paying him without that photo. |
201304 Apr 2013 | Money | Positive | N/A | A cashout of $490 was successfully made at Jackpot Capital Casino in august 2013. |
201304 Apr 2013 | Money | Positive | N/A | A cashout of $490 was successfully made at Jackpot Capital Casino in august 2013. |
201303 Mar 2013 | Money | Negative | Yes | Verification process and the cashout have been performed very slowly |
201303 Mar 2013 | Money | Negative | Yes | Verification process and the cashout have been performed very slowly |
201303 Mar 2013 | Money | Negative | Yes | Player mistakenly deposited twice and the casino is not going to pay the second deposit back because he already wagered it. |
201303 Mar 2013 | Money | Negative | Yes | Player mistakenly deposited twice and the casino is not going to pay the second deposit back because he already wagered it. |
201302 Feb 2013 | Money | Positive | N/A | Documents approved in a couple of days and money received within 1 week. |
201302 Feb 2013 | Money | Positive | N/A | Documents approved in a couple of days and money received within 1 week. |
201302 Feb 2013 | Money | Positive | N/A | First cashout took 3 days, the next ones have been performed within 1 or 2 days. |
201302 Feb 2013 | Money | Positive | N/A | First cashout took 3 days, the next ones have been performed within 1 or 2 days. |
201302 Feb 2013 | General | Positive | Yes | Great customer support and very fast withdrawals. |
201302 Feb 2013 | General | Positive | Yes | Great customer support and very fast withdrawals. |
201302 Feb 2013 | Support | Positive | Unknown | Live chat representatives at Jackpot Capital Casino are very professional and polite. |
201302 Feb 2013 | Support | Positive | Unknown | Live chat representatives at Jackpot Capital Casino are very professional and polite. |
201302 Feb 2013 | Money | Positive | N/A | Player says that the payouts at Jackpot Capital Casino are being performed very fast. |
201302 Feb 2013 | Money | Positive | N/A | Player says that the payouts at Jackpot Capital Casino are being performed very fast. |
201301 Jan 2013 | Money | Negative | Yes | $200 withdrawal was verified within 5 days and paid in 2 weeks. |
201301 Jan 2013 | Money | Negative | Yes | $200 withdrawal was verified within 5 days and paid in 2 weeks. |
201210 Oct 2012 | Money | Negative | Yes | Player is unable to withdraw and customer support refuses to explain exactly why. |
201210 Oct 2012 | Money | Negative | Yes | Player is unable to withdraw and customer support refuses to explain exactly why. |
201209 Sep 2012 | Money | Negative | Yes | Withdrawal through Moneybookers was paid after waiting 13 days. |
201209 Sep 2012 | Money | Negative | Yes | Withdrawal through Moneybookers was paid after waiting 13 days. |
201209 Sep 2012 | Support | Mixed | N/A | Customer support is overall good, but the email support representatives respond to the questions with 5 days delay. |
201209 Sep 2012 | Support | Mixed | N/A | Customer support is overall good, but the email support representatives respond to the questions with 5 days delay. |
201205 May 2012 | Support | Positive | N/A | Live support is always online, the quality of service is good. |
201205 May 2012 | Support | Positive | N/A | Live support is always online, the quality of service is good. |
201205 May 2012 | General | Positive | N/A | Good and safe casino, but poor support. |
201205 May 2012 | General | Positive | N/A | Good and safe casino, but poor support. |
201205 May 2012 | Support | Negative | Unknown | Awful customer support and technical issues with offered bonuses. |
201205 May 2012 | Support | Negative | Unknown | Awful customer support and technical issues with offered bonuses. |
201204 Apr 2012 | General | Positive | N/A | A very good and fair casino. |
201204 Apr 2012 | General | Positive | N/A | A very good and fair casino. |
201204 Apr 2012 | General | Positive | N/A | Legitimate casino with frequent bonus offers and many options for payment. |
201204 Apr 2012 | General | Positive | N/A | Legitimate casino with frequent bonus offers and many options for payment. |
201204 Apr 2012 | General | Positive | N/A | No need in verification documents if you are already verified in other casinos of the Jackpot Capital Group; no big payment delays. |
201204 Apr 2012 | General | Positive | N/A | No need in verification documents if you are already verified in other casinos of the Jackpot Capital Group; no big payment delays. |
201204 Apr 2012 | General | Positive | N/A | Excellent support, fast cashouts. |
201204 Apr 2012 | General | Positive | N/A | Excellent support, fast cashouts. |
201204 Apr 2012 | Money | Negative | Yes | Player can't cash the money out because his documents have not been verified for more than 3 weeks. |
201204 Apr 2012 | Money | Negative | Yes | Player can't cash the money out because his documents have not been verified for more than 3 weeks. |
201204 Apr 2012 | Money | Positive | N/A | Cashout was processed within 3 hours. |
201204 Apr 2012 | Money | Positive | N/A | Cashout was processed within 3 hours. |
201111 Nov 2011 | Money | Negative | Yes | Withdrawal is being delayed for 1 month because of an unspecified UPS tracking number misunderstanding. |
201111 Nov 2011 | Money | Negative | Yes | Withdrawal is being delayed for 1 month because of an unspecified UPS tracking number misunderstanding. |
201108 Aug 2011 | Support | Negative | Yes | Player lost access to his account and was unable to get verification and play until a complaint had been filed. |
201108 Aug 2011 | Support | Negative | Yes | Player lost access to his account and was unable to get verification and play until a complaint had been filed. |
201411 Nov 2014 | Money | Positive | N/A | Player said that he had received the money within 3 days |
201411 Nov 2014 | Money | Positive | N/A | Player said that he had received the money within 3 days |
201409 Sep 2014 | General | Mixed | N/A | Support worked well but the player received the winnings in 3-5 days |
201409 Sep 2014 | General | Mixed | N/A | Support worked well but the player received the winnings in 3-5 days |
201406 Jun 2014 | Money | Positive | N/A | Player had a couple of withdrawals which took 3-4 days each |
201406 Jun 2014 | Money | Positive | N/A | Player had a couple of withdrawals which took 3-4 days each |
201403 Mar 2014 | Money | Positive | N/A | Player said that casino pays him always in 3-4 days since the request |
201403 Mar 2014 | Money | Positive | N/A | Player said that casino pays him always in 3-4 days since the request |
201403 Mar 2014 | Money | Positive | N/A | Player had a few payments and he always recieved money in 3-4 days since the request |
201403 Mar 2014 | Money | Positive | N/A | Player had a few payments and he always recieved money in 3-4 days since the request |
201403 Mar 2014 | Money | Positive | N/A | User received the money within 3 days |
201403 Mar 2014 | Money | Positive | N/A | User received the money within 3 days |
201403 Mar 2014 | Money | Positive | N/A | Player withdrew about $8000 within several days |
201403 Mar 2014 | Money | Positive | N/A | Player withdrew about $8000 within several days |
201401 Jan 2014 | General | Positive | N/A | Player praises the good support and fast payment (within 3 days) |
201401 Jan 2014 | General | Positive | N/A | Player praises the good support and fast payment (within 3 days) |
201401 Jan 2014 | Support | Positive | N/A | Live chat was helpful for the player |
201401 Jan 2014 | Support | Positive | N/A | Live chat was helpful for the player |
201212 Dec 2012 | Money | Negative | Unknown | Player made a deposit and found out that the payment from his credit card went twice. |
201212 Dec 2012 | Money | Negative | Unknown | Player made a deposit and found out that the payment from his credit card went twice. |
201105 May 2011 | Money | Positive | N/A | Support is very good, payments are fast, player cashed out his winnings in 10 minutes. |
201105 May 2011 | Money | Positive | N/A | Support is very good, payments are fast, player cashed out his winnings in 10 minutes. |
201307 Jul 2013 | Money | Positive | N/A | Player withdrew $100 without any problem. |
201307 Jul 2013 | Money | Positive | N/A | Player withdrew $100 without any problem. |
201205 May 2012 | Money | Positive | N/A | Good promotion was cashed out after meeting the wagering requirements. |
201205 May 2012 | Money | Positive | N/A | Good promotion was cashed out after meeting the wagering requirements. |
201205 May 2012 | Support | Negative | Unknown | Live support didn't know what ‘Return To Player’ is or they didn’t want to give that information. |
201205 May 2012 | Support | Negative | Unknown | Live support didn't know what ‘Return To Player’ is or they didn’t want to give that information. |
201204 Apr 2012 | Money | Positive | N/A | Payout from a free chip was processed on the 3rd day. |
201204 Apr 2012 | Money | Positive | N/A | Payout from a free chip was processed on the 3rd day. |
201204 Apr 2012 | Other | Negative | Yes | Balance was suddenly reset, no response from support following this matter. |
201204 Apr 2012 | Other | Negative | Yes | Balance was suddenly reset, no response from support following this matter. |
201202 Feb 2012 | Money | Positive | N/A | Good treatment for U.S. players, which is rare nowadays; cashout from a major U.S. bank. |
201202 Feb 2012 | Money | Positive | N/A | Good treatment for U.S. players, which is rare nowadays; cashout from a major U.S. bank. |
201201 Jan 2012 | Money | Negative | No | Money processing began to take longer than it was earlier. |
201201 Jan 2012 | Money | Negative | No | Money processing began to take longer than it was earlier. |
201111 Nov 2011 | Money | Negative | Unknown | Cashout timing is getting worse; more than 15 days waiting to get paid. |
201111 Nov 2011 | Money | Negative | Unknown | Cashout timing is getting worse; more than 15 days waiting to get paid. |
201111 Nov 2011 | Money | Negative | Unknown | Withdrawal delay. |
201111 Nov 2011 | Money | Negative | Unknown | Withdrawal delay. |
201111 Nov 2011 | Money | Mixed | N/A | Player complained about the payout timeframes being significantly increased. |
201111 Nov 2011 | Money | Mixed | N/A | Player complained about the payout timeframes being significantly increased. |
201105 May 2011 | Money | Positive | N/A | Player was unable to receive a check in Washington state, but his withdrawal was sent to him via alternative wire transfer. |
201105 May 2011 | Money | Positive | N/A | Player was unable to receive a check in Washington state, but his withdrawal was sent to him via alternative wire transfer. |
201104 Apr 2011 | Other | Negative | Yes | Bonus didn’t work out because the player's bonus ratio was too high. |
201104 Apr 2011 | Other | Negative | Yes | Bonus didn’t work out because the player's bonus ratio was too high. |
201101 Jan 2011 | Support | Positive | N/A | A rather professional and thorough customer support. |
201101 Jan 2011 | Support | Positive | N/A | A rather professional and thorough customer support. |
201009 Sep 2010 | Money | Positive | N/A | Withdrawal took no more than 48 hrs. |
201009 Sep 2010 | Money | Positive | N/A | Withdrawal took no more than 48 hrs. |
201008 Aug 2010 | Support | Negative | Yes | Horribly rude customer service and unfair minimum deposit. |
201008 Aug 2010 | Support | Negative | Yes | Horribly rude customer service and unfair minimum deposit. |
201006 Jun 2010 | Money | Positive | N/A | Cashout was processed in 24 hrs. |
201006 Jun 2010 | Money | Positive | N/A | Cashout was processed in 24 hrs. |
201002 Feb 2010 | Other | Negative | Unknown | Player used a bonus offer that he received via email, met WR, trued to withdraw, but he was rejected and support says that the email was sent to him by mistake. |
201002 Feb 2010 | Other | Negative | Unknown | Player used a bonus offer that he received via email, met WR, trued to withdraw, but he was rejected and support says that the email was sent to him by mistake. |
201502 Feb 2015 | Support | Positive | N/A | Casino staff worked quickly and checked the documents within a day |
201502 Feb 2015 | Support | Positive | N/A | Casino staff worked quickly and checked the documents within a day |
201502 Feb 2015 | Support | Negative | No | Support doesn't explain why the player couldn't receive the bonus |
201502 Feb 2015 | Support | Negative | No | Support doesn't explain why the player couldn't receive the bonus |
201501 Jan 2015 | Support | Positive | N/A | Player liked good work of the customer support |
201501 Jan 2015 | Support | Positive | N/A | Player liked good work of the customer support |
201411 Nov 2014 | Money | Positive | N/A | Player received the money in 2 days via Western Union |
201411 Nov 2014 | Money | Positive | N/A | Player received the money in 2 days via Western Union |
201409 Sep 2014 | Money | Positive | N/A | Casino checked the player's account and paid €150 in a week |
201409 Sep 2014 | Money | Positive | N/A | Casino checked the player's account and paid €150 in a week |
201404 Apr 2014 | Money | Positive | N/A | winnings of $180 have been paid out in 4 days after the check of documents |
201404 Apr 2014 | Money | Positive | N/A | winnings of $180 have been paid out in 4 days after the check of documents |
201310 Oct 2013 | Support | Positive | N/A | Customer support was professional and helped the author very much |
201310 Oct 2013 | Support | Positive | N/A | Customer support was professional and helped the author very much |
201310 Oct 2013 | Money | Positive | N/A | Player withdrew $127 to his Neteller account in 2 days |
201310 Oct 2013 | Money | Positive | N/A | Player withdrew $127 to his Neteller account in 2 days |
201310 Oct 2013 | Support | Positive | N/A | Player said that Slotastic! Casino has nice and helpful live chat |
201310 Oct 2013 | Support | Positive | N/A | Player said that Slotastic! Casino has nice and helpful live chat |
201310 Oct 2013 | General | Mixed | N/A | Safe casino, but required to verify too many documents and paid money in 4-5 days |
201310 Oct 2013 | General | Mixed | N/A | Safe casino, but required to verify too many documents and paid money in 4-5 days |
201304 Apr 2013 | Support | Positive | Unknown | Customer support representatives are always available and are very helpful. |
201304 Apr 2013 | Support | Positive | Unknown | Customer support representatives are always available and are very helpful. |
201301 Jan 2013 | Support | Positive | Unknown | Customer support is very patient and polite. |
201301 Jan 2013 | Support | Positive | Unknown | Customer support is very patient and polite. |
201107 Jul 2011 | Support | Mixed | Unknown | Various customer support representatives are not working effectively. |
201107 Jul 2011 | Support | Mixed | Unknown | Various customer support representatives are not working effectively. |
201103 Mar 2011 | Money | Positive | N/A | Payout at Grande Vegas Casino was very fast. |
201103 Mar 2011 | Money | Positive | N/A | Payout at Grande Vegas Casino was very fast. |
201103 Mar 2011 | Support | Negative | Unknown | Player says that the customer support representative was rude to him and did not help him to solve an issue at all. |
201103 Mar 2011 | Support | Negative | Unknown | Player says that the customer support representative was rude to him and did not help him to solve an issue at all. |
)
200%
Slots:50
Table Games:15
Video Poker:3
Arcade and Variety:8Game Variety
Supported
