Mandarin Palace

 Key Rating: 2.3

Key Rating2.33

Section Ratings:

Ownership and Associations3.7

Software Providers3.28

Games and House Advantage3.7

Promotions and Bonuses3.61

Countries and Languages3.08

Banking and Payouts2.87

Contacts and Support4.42

Supervising Authorities3.03

Standings at Gambling Portals3.31

Player Experiences0

  (1st of 150 casinos casinos accepting United States: Virginia )
 
  • Software
  • VA Allowed
    Players residing in United States: Virginia are accepted. Click the icon to play.
  • 100%
    €500
    Bonus

    Welcome bonus. Click the icon to claim.

  • Slots:75
    Table Games:4
    Video Poker:11
    Arcade and Variety:4
    Game Variety
  • Fast Pay
    Estimated payout time is 4 days. Click the icon for more details.
  • Supported
  • No Live
    Live dealer games are not available. Click the icon for more details.
  • Supervised
    This casino is accredited by an authority which accepts and actively pursues players' complaints. Click the icon for more details.
 
  • Licensing authorityCuracao
  • No Disput Resolver
 
 
Mandarin Palace Review — Main Takes
With an engaging story about the color red being the one to bring luck, along with lanterns being lit by the Emperor’s guard dragon, the Mandarin Palace Casino is entertaining from the very start. In addition to interface it features:
  • Mono-Soft Library
    The main and only provider of entertainment for the casino is Saucify.
  • Traditional Approach
    Those who prefer installed software can take advantage of the downloadable client provided by Saucify.
  • Fast Online Gaming
    Aside from the downloadable mode, there is an instant play mode with the same amount of games.
  • Mobile Adaptation
    Owners of portable devices can place stakes, play, and win on the go.
  • High Online Statuses
    Major gambling portals give the casino high ratings and evaluations.
  • Low Limits
    Both single and monthly withdrawal limits are lower than the average across the industry.
 
General Information
Section Rating: 3.7  
 

Main

Associated Companies
Affiliate Program
Genesys Affiliates  
Licensed in
Year Established
2009 

Associated Casinos

Average rating
3.04
Partner Casino Restrictions
Only one account allowed in the casino group

Additional Betting Options

  • None

Languages Supported

Casino Web Site English, French, Italian, German

Country Limitations for United States: Virginia

No restrictions specified

Our Take

Mandarin Palace Casino online has been operating since 2009. It is managed by the Genesys Gaming Group, which also owns Grand Eagle, Lucky Creek, Treasure Mile and WizBet. The company has more than seven years of experience, powers all of its virtual gambling houses by BetOnSoft, and is known for being a reliable partner in business.

 

The reviewed website is controlled and regulated by eGaming Licensing Services in Curacao. The content is available in several languages, such as English, French, German and Italian. Most frequently, it is visited by residents of the United States of America, Germany, Denmark, Slovakia and France.

 

To take advantage of the diverse library and bonus options, everyone should register. Ways to sign up include downloading and installing the software, with the sign-up form being available at the end of the procedure, or registering online and choosing the instant play mode. Opposed to a standard practice where the Flash player lobby is smaller than the downloaded one, the amount of entertainment in both versions of this casino is the same. Finally, there is the mobile version, with around 50 games adapted for a diverse range of smartphones and tablets.

Contacts and Support

General

Current Casino Time12:59 (UTC-4)

Live chatYes

24/7 supportYes

Website FAQsNo

Phone

International+1-888-595-5835

UK+44-808-238-7523

Canada US+1-888-595-5835

Other countries Australia, Belgium, Canada, Denmark, Germany, Italy, Netherlands, Norway, Sweden

General emailSend an Email

Feedback Form None

VIP email None

Other email None

Fax

InternationalUnknown

UK+44-808-238-7524

Canada US+1-888-595-5935

Other countries Australia, Belgium, Canada, Denmark, Germany, Italy, Netherlands, Norway, Sweden

Mail Adress

TitleUnknown

Street & NumberUnknown

CityUnknown

Country

Post CodeUnknown

Complaints Handling Procedure

ProcedureDisputes can be escalated to a regulatory body

Licensing Authority

Location Curacao

License Name eGaming licensing services

Complain via Website Form

Show full information

Supervising Organizations

eCOGRA Not Accepted

IBAS Not Accepted


Other Organizations None

Gambling Portals 

Latestcasinobonuses Representative

Casinomeister PAB

Askgamblers Representative

Other

Facebook No Page

 
Banking and Payouts
Section Rating: 2.9  
 

Payment Methods for United States: Virginia

Currencies CAD, DKK, EUR, NOK, SEK, GBP, USD, AUD  

Payout Times

Advertised payout time

To e-wallets  from 0 to 1 Business days

By cheque from 5 to 21 Business days

Of that, reversal period Unknown

Reported payout time

For this casino from 11 to 11 days, median is 11 days

For all associated casinos from 2 to 14 days, median is 9 days

KeyToCasino estimated payout time 

To e-wallets from 1 to 12 days, best guess 4 days

Non-payment risk  14%

Limits

Max cashout one time 1500

Max cashout monthly 6000

Max cashout details Maximum withdrawal limit depends on Tier. €1,500 per week for Bronze Tier players €2,500 per week for Silver Tier players €3,500 per week for Gold Tier players €5000 per week for Platinum Tier player 

Withdrawal Min The minimum withdrawal amount is €100 

Our Take

Deposits and withdrawals are possible in Euros, British pounds, US, Canadian and Australian dollars, Danish and Norwegian krone, and Swedish krona. Those who live in the Netherlands can pay by iDeal, while German citizens can use GiroPay. As for other alternatives, there are at least three e-wallets to choose from, including Neteller, and the possibility to pay by Visa. Bank checks are also an option for cash-outs.

 

The minimum amount allowed for withdrawal is EUR 100 and the single cash-out limit is small – only EUR 1,500. Per month, no one except for privileged members can claim more than EUR 6,000. Weekly limits for Silver status players reach up to EUR 2,500, while Golden-level participants are entitled to EUR 3,500. The bar is even higher for Platinum gamblers – up to EUR 5,000 per week.

 

Payments are disbursed each Monday and Thursday. Therefore, while Mandarin Palace promises to pay within a maximum of one day for e-wallets, and within five to twelve days for checks, the actual cash-out time ranges from one to twelve days for all methods.

Fees

Other

Withdrawals All withdrawal requests will be processed daily within The Genesys Club, however, payments to player accounts will only take place every Monday and Thursday. 

 
Web Reputation
Section Rating: 1.7  
 

Player Experience Summary 

Gambling Portal Ratings

Askgamblers CasinoRank
CasinoAdvisor Rating
Casinolistings Rating
Casinomeister Rating
Latest Casino Bonuses Rating
ThePOGG Rating

Gambling Portal Statuses

Askgamblers StatusGood
Casinomeister StatusNot Listed
Latest Casino Bonuses StatusNo Status
Online Casino City StatusNo Status
Casinolistings StatusNo Status

Our Take

The ratings and online reputation of this operator are impressive. AskGamblers labels it “Good” and rates it 8 out of 10. LCB believes it is worth 4 out of 5. The only source with low ratings is The POGG – where the verdict is 3 out of 10.

 

Reviews from registered customers are mixed. Less than 30% of the feedback is positive, and mainly addresses bonuses and software, as well as the assistance from the help desk. It is available 24/7 via live chat, and representatives also respond by phone and e-mail. Around 65% of the feedback is complaints caused by non-payment or complex wagering requirements. More than 15% of the problems are solved by the support staff.

 
Promotions and Bonuses
Section Rating: 3.6  
 
 
*Total Bonus:  €3330
 
 

Key Facts - Mandarin Palace Bonus Review

  • Promotions: Everyone can count on an impressive welcome bonus.
  • Game Contribution: Slot machines and arcades count 100% towards the play-through requirements. Table games contribute from 5% to 50%, while video poker counts up to 10%.
  • Bonus Codes: Each promotion requires a code, all of which we list in our chart above.
  • Cashable: Bonus money can be converted into cash if it is properly wagered.
 

Play-through Requirement and Bonus Structure

  • First Deposit Welcome Bonus

  • Bonus Code
  • 1st Welcome Bonus Offer 
  • Cashable
  • 100%
  • 500
  • 40XBD
  • S
    Slots
    Contribute: 100%
    Wager: 20xBD
    T
    Table Games
    Contribute: 0%
    Wager: Unlimited
    V
    Video Poker
    Contribute: 0%
    Wager: Unlimited
    A
    Arcade and Variety
    Contribute: 100%
    Wager: 20xBD
  • Second Deposit Welcome Bonus

  • Bonus Code
  • 2nd Welcome Bonus Offer 
  • Cashable
  • 75%
  • 625
  • 40XBD
  • S
    Slots
    Contribute: 100%
    Wager: 17xBD
    T
    Table Games
    Contribute: 0%
    Wager: Unlimited
    V
    Video Poker
    Contribute: 0%
    Wager: Unlimited
    A
    Arcade and Variety
    Contribute: 100%
    Wager: 17xBD
  • Third Deposit Welcome Bonus

  • Bonus Code
  • 3rd Welcome Bonus Offer 
  • Cashable
  • 100%
  • 500
  • 40XBD
  • S
    Slots
    Contribute: 100%
    Wager: 20xBD
    T
    Table Games
    Contribute: 0%
    Wager: Unlimited
    V
    Video Poker
    Contribute: 0%
    Wager: Unlimited
    A
    Arcade and Variety
    Contribute: 100%
    Wager: 20xBD
  • Fourth Deposit Welcome Bonus

  • Bonus Code
  • 4th Welcome Bonus Offer 
  • Cashable
  • 125%
  • 625
  • 40XBD
  • S
    Slots
    Contribute: 100%
    Wager: 22xBD
    T
    Table Games
    Contribute: 0%
    Wager: Unlimited
    V
    Video Poker
    Contribute: 0%
    Wager: Unlimited
    A
    Arcade and Variety
    Contribute: 100%
    Wager: 22xBD
  • Special

  • Bonus Code
  • Anniversary Offer 
  • Cashable
  • 100%
  • 170
  • 40XBD
  • S
    Slots
    Contribute: 100%
    Wager: 20xBD
    T
    Table Games
    Contribute: 5-50%
    Wager: 40xBD to 400xBD
    V
    Video Poker
    Contribute: 10%
    Wager: 200xBD
    A
    Arcade and Variety
    Contribute: 100%
    Wager: 20xBD
  • Weekly Bonus - Option 1

  • Plus 40 Fr...
  • Bonus Code
  • Fortune Cookie Sunday 
  • Cashable
  • 100%
  • 200
  • 40XBD
  • S
    Slots
    Contribute: 100%
    Wager: 20xBD
    T
    Table Games
    Contribute: 5-50%
    Wager: 40xBD to 400xBD
    V
    Video Poker
    Contribute: 10%
    Wager: 200xBD
    A
    Arcade and Variety
    Contribute: 100%
    Wager: 20xBD
  • Weekly Bonus - Option 2

  • Bonus Code
  • Monday and Thursday Offer 1 
  • Cashable
  • 25%
  • 250
  • 40XBD
  • S
    Slots
    Contribute: 100%
    Wager: 8xBD
    T
    Table Games
    Contribute: 5-50%
    Wager: 16xBD to 160xBD
    V
    Video Poker
    Contribute: 10%
    Wager: 80xBD
    A
    Arcade and Variety
    Contribute: 100%
    Wager: 8xBD
  • Weekly Bonus - Option 3

  • Bonus Code
  • Monday and Thursday Offer 2 
  • Cashable
  • 80%
  • 160
  • 40XBD
  • S
    Slots
    Contribute: 100%
    Wager: 18xBD
    T
    Table Games
    Contribute: 5-50%
    Wager: 36xBD to 356xBD
    V
    Video Poker
    Contribute: 10%
    Wager: 178xBD
    A
    Arcade and Variety
    Contribute: 100%
    Wager: 18xBD
  • Weekly Bonus - Option 4

  • Bonus Code
  • Friday and Sunday Offer 1 
  • Cashable
  • 30%
  • 150
  • 40XBD
  • S
    Slots
    Contribute: 100%
    Wager: 9xBD
    T
    Table Games
    Contribute: 5-50%
    Wager: 18xBD to 185xBD
    V
    Video Poker
    Contribute: 10%
    Wager: 92xBD
    A
    Arcade and Variety
    Contribute: 100%
    Wager: 9xBD
  • Weekly Bonus - Option 5

  • Bonus Code
  • Friday and Sunday Offer 2 
  • Cashable
  • 75%
  • 150
  • 40XBD
  • S
    Slots
    Contribute: 100%
    Wager: 17xBD
    T
    Table Games
    Contribute: 5-50%
    Wager: 34xBD to 343xBD
    V
    Video Poker
    Contribute: 10%
    Wager: 171xBD
    A
    Arcade and Variety
    Contribute: 100%
    Wager: 17xBD

Our Take

The welcome bonus is a package affecting the first four deposits. The initial and third deposits receive 100% up to EUR 500. The offer for the third deposit is 75% up to EUR 625. The fourth deposit gets a 125% match up to another EUR 625, and there is a 100% match up to EUR 170 as an anniversary offer.

 

All bonuses must be wagered 40x before they can be cashed out.

 
Games and Software
Section Rating: 3.5  
 

Downloadable Software

Provider Saucify
Popularity 7 (used by 17 out of 893 casinos)
Game Speed  Slow (BlackJack 5 hpm, Roulette 4 spm, Videoslots 16 spm)
PC Performance  Medium (CPU 30%, Ram 200MB, HDD 1000MB)
Number of games 127 (Slots: 69, Video Poker: 34, Table Games: 18, Arcade and Variety: 6)

Instant-Play Software

ProvidersTotal
Saucify Saucify 127
Total127

Mobile Software

Mobile Version Available

Popular Games on Mandarin Palace

 

Our Take

The library contains around 160 games by Saucify. The amount is the same in the downloadable and instant versions, but the mobile adaptation will offer only one-third of the entertainment selection. The online lobby is organized by slots, table games, video pokers, Keno, scratch cards and jackpots.

 

Slot machines provide an impressive amount of options to choose from. There are video and classic reels, a wide variety of themes, and plenty of bonus round variations. Among the most popular releases, gamers will find Midnight Racer, Horn of Plenty, Zodiac, Alpha Squad Origins: Captain Shockwave, Gunspinner’s Gold, and Legends of Greece.

 

The table game collection is also decent. There are poker varieties, Craps and Baccarat, as well as American and European Roulette variations, and several Blackjack types – Vegas Strip, Single-Deck, European, Atlantic City and American.

 

The video poker options are diverse, and fans of these games will be pleased to find both rare and standard variations. There are Joker Poker, Jacks or Better, Double Double, Deuces Wild, Aces and Faces, Rocket Jacks Poker, and Deuces and Joker, just to name a few!

 

The arcade selection provides a big range of scratch cards and Keno, and major wins are hidden within such progressive slots as Legends of Avalon, Molten Moolah, Cash Flow and Dream Wheel.