MoonGames Casino

 Key Rating: 2.8

Key Rating2.84

Section Ratings:

Ownership and Associations3.2

Software Providers3.92

Games and House Advantage2.22

Promotions and Bonuses2.21

Countries and Languages2.68

Banking and Payouts2.07

Contacts and Support3.3

Supervising Authorities4.18

Standings at Gambling Portals3.21

Player Experiences

  (United States: Virginia is not allowed. See the list of 149 casinos accepting United States: Virginia United States: Virginia)
 
  • + 3 Other Software
  • VA Allowed
    Players residing in United States: Virginia are accepted. Click the icon to play.
  • 50%
    €500
    Bonus

    Welcome bonus. Click the icon to claim.
    New Customer Offer. New players, min dep £10 for 50% bonus up to £500 + 10 Free Spins on Starburst [wins capped at £2.5,. WR: 50x (deposit + bonus). Bonus wins cap: £400 + the initial bonus amount. Deposit balance can be withdrawn at any time. Wagering restrictions & full T&C’s Apply apply

  • Slots:89
    Table Games:7
    Video Poker:5
    Arcade and Variety:1
    Game Variety
  • Mid-Slow Pay
    Estimated payout time is 7 days. Click the icon for more details.
  • Supported
  • Live Dealers
    Live dealer games available. Click the icon to play.
  • Supervised
    This casino is accredited by an authority which accepts and actively pursues players' complaints. Click the icon for more details.
  • NO INFO
 
  • Licensing authority
  • Dispute resolvereCogra (non-UK)
 
 
MoonGames Casino Review — Main Takes
Moon Games claims to be Britain’s best online casino. Since it was launched almost a decade ago, it did manage to win itself a loyal audience by providing quality services. It was also voted the best new site when it was launched. Here are a few important points each new player should know about this brand before registering:
  • Instant Gaming Services
    Software does not need to be downloaded and installed since all entertainment is launched instantly from the browser.
  • Mobile Assistance
    A convenient mobile version and an app for iPhones and iPads are both available.
  • Promotions Are Offered
    A choice of bonus offers for newbies and regulars is provided, and it comes with the wagering requirements.
  • Diverse Game Library
    All types of releases—from slots and arcades to table games, video poker, and live dealer, are hosted in the library.
  • Multi-Software Entertainment
    The lobby offers games from over ten popular and reputable European software developers.
  • Limited Banking
    Both choice of currencies and payment methods are rather small, but meet the needs of regulars.
 
General Information
Section Rating: 3.6  
 

Main

Affiliate Program
United Commissions
Licensed in
Gibraltar, United Kingdom
Year Established
2013 

Additional Betting Options

  • None

Languages Supported

Casino Web Site English, Swedish, German

Targeted Countries

Country Limitations for United States: Virginia

Registration RestrictionsUnited States
United States

Our Take

Moon Games Casino was launched by Cassava Enterprises (Gibraltar) Limited, and first began by offering transactions to bingo services online. It is also a part of an even bigger company, 888 Holdings, which is a well-known British label. Some of the other associated titles managed by Cassava Enterprises include Wicked Jackpots, Winneroo, Bingorella, Fruity Vegas, Jester Jackpots, and several others.

All services are licensed and regulated simultaneously by two authorities: the government of Gibraltar and the United Kingdom Gambling Commission. The operator’s desktop mode allows players to choose between several languages, including English, German, and Swedish. Most of the account owners are from the United Kingdom. In addition, there are many returned visits from Israel, Ireland, the Netherlands, and Switzerland.

The design is adaptive, and there is also a mobile version that allows members to play from all types of portable devices. In addition, there is an app for iOS, which includes top slots, table games, and more. For those playing from laptops and desktops, games are available instantly, and no download is required.

To bet and win real money, a login is needed. Registration is divided into three easy steps and requires personal info, new account settings, and contact details. A sign-up bonus can be claimed right after this procedure is completed. It is for new players only, 18+. T&C apply.

Contacts and Support

General

Current Casino TimeUnknown

Live chatYes

24/7 supportNo

Website FAQsYes

Phone

International

UK+44-203-544-6731

Canada US

Other countries

General emailSend an Email

Feedback Form None

VIP emailSend an Email

Other emailSend an Email

Fax

InternationalUnknown

UKUnknown

Canada USUnknown

Other countries Unknown

Mail Adress

TitleUnknown

Street & NumberUnknown

CityUnknown

Country

Post CodeUnknown

Complaints Handling Procedure

ProcedureComplaints may be resolved by Ecogra

Licensing Authority

Location United Kingdom

License Name Gambling Commission

Complain via Website Form

Show full information

Supervising Organizations

eCOGRA Complaints Accepted  

IBAS Not Accepted


Other Organizations None

Gambling Portals 

Latestcasinobonuses Representative

Casinomeister PAB

Askgamblers Representative

Other

Facebook

 
Banking and Payouts
Section Rating: 2.1  
 

Payment Methods for United States: Virginia

Currencies EUR, USD  

Payout Times

Advertised payout time

To e-wallets  from 4 to 5 Business days

By cheque N/A

Of that, reversal period Unknown

Reported payout time

For this casino Not enough data

For all associated casinos from 2 to 14 days, median is 7 days

KeyToCasino estimated payout time 

To e-wallets from 1 to 13 days, best guess 7 days

Non-payment risk  17%

Limits

Max cashout one time 5000

Max cashout monthly 20000

Our Take

The two currencies accepted by the cashier are Euros and U.S. dollars. The selection of depositing methods is not diverse either. Ways to add money to the account include Neteller and EcoPayz e-wallets; Visa, MasterCard, Maestro, and EntroPay cards; prepaid vouchers Paysafecard and Interwetten; and bank transfer. These same methods are available for cashing out as well.

Withdrawal time is around four to five business days for most methods and from two to ten business days if it is claimed by bank transfer. The payout limits are not very high however. Winners are allowed to request no more than EUR 5,000 per day and up to EUR 20,000 per month. The estimated non-payment risk is 17%, which is still below average.

Fees

Other

 
Web Reputation
Section Rating: 2.7  
 

Gambling Portal Ratings

Askgamblers CasinoRank
CasinoAdvisor Rating
Casinolistings Rating
Casinomeister Rating
Latest Casino Bonuses Rating
ThePOGG Rating

Gambling Portal Statuses

Askgamblers StatusNo Status
Casinomeister StatusNot Listed
Latest Casino Bonuses StatusNo Status
Online Casino City StatusNo Status
Casinolistings StatusNo Status

Our Take

This is an online gaming location with positive evaluations from the leading gambling portals. When writing this publication, we checked Moon Games’ standing at other popular resources. The review from AskGamblers featured a rating of six out of ten. On the other hand, another portal, the POGG Rating, believed this gambling destination was worth only four out of ten, but Latest Casino Bonuses rated it with an almost maximum score of four out of five. These numbers may have changed with time.

Registered members have been satisfied with the selection of bonuses, the number and variety of games, and the payout speed, according to their feedback on the forums. The only service that is occasionally criticized is the help desk. If there are serious conflicts that cannot be solved by the representatives, gamers’ interests are protected by eCOGRA, which is the supervising authority.

 
Promotions and Bonuses
Section Rating: 2.2  
 
 
*Total Bonus:  €1000
+ 10 Spins on Starburst
 
 

Key Facts - MoonGames Casino Bonus Review

  • Promo Codes: Bonus codes are not required, and offers can be claimed online.
  • Bonus Offers: Welcome bonuses, no deposit offers, daily bonuses, and extra spins are among possible promotions, based on the history of prior deals.
  • Wagering Requirements: Each bonus may have its specific terms.
  • Game Contribution: Slot machines contribute 100%, arcade games up to 90%, table games up to 5% toward wagering requirements, and video poker games 5%.
 

Play-through Requirement and Bonus Structure

  • First Deposit Welcome Bonus

  • + 10 Spin...
  • Bonus Code
  • Welcome Bonus 
  • Non-Cashable
  • 50%
  • 500
  • 50XBD
  • S
    Slots
    Contribute: Unknown
    T
    Table Games
    Contribute: Unknown
    V
    Video Poker
    Contribute: Unknown
    A
    Arcade and Variety
    Contribute: Unknown
  • *New Customer Offer. New players, min dep £10 for 50% bonus up to £500 + 10 Free Spins on Starburst [wins capped at £2.5,. WR: 50x (deposit + bonus). Bonus wins cap: £400 + the initial bonus amount. Deposit balance can be withdrawn at any time. Wagering restrictions & full T&C’s Apply apply

  • Cash Back Bonus

  • Bonus Code
  • Welcome Bonus 
  • Non-Cashable
  • 50%
  • 500
  • 40XBD
  • S
    Slots
    Contribute: Unknown
    T
    Table Games
    Contribute: Unknown
    V
    Video Poker
    Contribute: Unknown
    A
    Arcade and Variety
    Contribute: Unknown

Our Take

Moon Games promotions are diverse. New accounts can sign up for a welcome bonus. There may also be tournaments for extra spins, as well as weekly offers and a VIP program for the loyal clients. Exact numbers of rotations, percentage of cash match, rollover requirements and wagering time should be checked at the Promotions section of the platform.

 
Games and Software
Section Rating: 3.1  
 

Instant-Play Software

ProvidersTotal
888 Casino Software 888 Casino Software 75
Net Entertainment Net Entertainment 27
Williams Interactive Williams Interactive 13
Show all Providers
Total115

Mobile Software

Mobile Version Available

Popular Games on MoonGames Casino

 

Our Take

There are more than 300 online games available at the library. Entertainment is provided by over ten software developing studios, including 888 Software. This company also provides games for several other developers, such as Net Entertainment. Among other studios hosted here are Eyecon, IGT, Bally Interactive and Williams Interactive. Live dealer is powered by Evolution Gaming.

All of the different classifications are available. Most of them, however, are slots of all types. There are such hits as The Legend of Shangri-La by Net Entertainment, Beat the Bobbies by Eyecon, Cleopatra by IGT, Fu Dao Le by Bally Interactive and more.

The smallest selection is for arcades, where only one keno game can be found. Table games include Dream Catcher, more than five variations of blackjack, such as live, Super Stakes, American, Multi-Hand, and classic, and a big choice of roulette games – French, Super Stakes, live, Deluxe, European and American.

As for video poker games, there are not that many of them, but the most popular variations are available.

Games are divided between two lobbies. They use convenient filtering, and it should be no problem finding a needed game by using such categories as Cards, Roulette, and Live Dealer.