PlayGrand Casino

 Key Rating: 3.6

Key Rating3.57

Section Ratings:

Ownership and Associations4.37

Software Providers4.73

Games and House Advantage3.1

Promotions and Bonuses3.29

Countries and Languages2.52

Banking and Payouts4.46

Contacts and Support2.86

Supervising Authorities2.59

Standings at Gambling Portals3.19

Player Experiences

  (United States is not allowed. See the list of 816 casinos accepting United States United States)
  • + 8 Other Software
  • NO US
    Players residing in United States are not accepted.
  • 100%
    Welcome bonus. Click the icon to claim.
  • Slots:244
    Table Games:15
    Video Poker:3
    Arcade and Variety:8
    Game Variety
  • Very Fast Pay
    Estimated payout time is 2 days. Click the icon for more details.
  • Supported
  • Live Dealers
    Live dealer games available. Click the icon to play.
  • Supervised
    This casino is accredited by an authority which accepts and actively pursues players' complaints. Click the icon for more details.
  • Licensing authority
  • Dispute resolvereCogra (non-UK)
PlayGrand Casino Review — Main Takes
PlayGrand Casino has more than fifteen years of experience in the online gaming business. Players can count on receiving:
  • Generous Bonuses
    Both newly registered and active users will have something to benefit from, and bonuses come with reasonable wagering requirements.
  • Mobile Option
    The instant portable version allows owners of different devices to launch games straight from their mobile browsers.
  • Quality Services
    Those playing here at least once tend to leave positive reviews on online gambling portals.
  • Multi-Software Library
    Games are from up to ten software developers, and all classifications are represented.
  • Fast Play
    This platform supports instant play, and requires no software download or installation.
General Information
Section Rating: 3.3  


Affiliate Program
Playgrand Affiliates
Year Established

Additional Betting Options

Languages Supported

Casino Web Site English, Finnish, Norwegian, Russian, Swedish

Targeted Countries

Targeted Countries No targeted specified

Country Limitations for United States

Registration RestrictionsUnited States

Our Take

PlayGrand Casino has been operating since 2000, but took time out during that period to rebuild itself and come back with new services and a new game library. The operator functions in accordance with two gaming licenses, one issued in Curacao, and the other by the United Kingdom Gambling Commission. The owner is Caddell Limited N.V., one of the companies forming the popular White Hat Gaming. Among other titles managed by it are MainStage Bingo, Cyber Club, Gold Spins, Diamond 7, and up to 15 more.

Services offered here include slot machines, live dealer, table games, and a lottery. Among the several available languages are English, Finnish, Norwegian, Russian, and Swedish. Statistics show that this place to bet and win is most frequently visited by residents from Sweden, the Netherlands, Finland, the United Kingdom, and Poland.

The design of the website is not responsive, so those wishing to launch games from portable devices will need to proceed to the mobile version. This is accessible from all types of smartphones and tablets regardless of the platform. No software needs to be downloaded for either the desktop or mobile adaptations.

While games are available in demo mode, a login is required to win real money and use promotions and bonuses. The sign-up process is divided into three simple steps, and takes no more than five minutes.

Contacts and Support


Current Casino Time21:18 (UTC+1)

Live chatYes

24/7 supportNo

Website FAQsYes


International44 203 598 0281

UK44 203 598 0281

Canada US

Other countries

General email None

Feedback Form None

VIP email None

Other emailSend an Email




Canada USUnknown

Other countries Unknown

Mail Adress


Street & NumberStourside Place Station Road, Ashford


CountryUnited Kingdom

Post CodeTN23 1PP

Complaints Handling Procedure

ProcedureComplaints may be resolved with Licensor

Licensing Authority

Location United Kingdom

License Name Gambling Commission

Complainvia Website Form

Show full information

Supervising Organizations

eCOGRA Not Accepted

IBAS Not Accepted

Other Organizations None

Gambling Portals 

Casinomeister PAB

Askgamblers Not represented



Facebook No Page

Banking and Payouts
Section Rating: 4.5  

Payment Methods for United States

Currencies AUD, CAD, EUR, GBP, NOK, SEK, USD, ZAR  

Payout Times

Advertised payout time

To e-wallets  from 2 to 5 Business days

By cheque N/A

Of that, reversal period2 days

Reported payout time

For this casino Not enough data

For all associated casinos from 1 to 14 days, median is 2 days

KeyToCasino estimated payout time 

To e-wallets from 1 to 8 days, best guess 2 days

Non-payment risk 0%


Max cashout one time Unlimited

Max cashout monthly Unlimited

Withdrawal Min Min withdrawal is 30 GBP 

Max cashout details In some instances for reasons of fraud protection and social responsibility we may limit withdrawal to a sum per day or week 

Our Take

There are only a few ways to deposit money. Clients can select from among e-wallets such as Neteller, Skrill, Webmoney, or, as well as from Visa, MasterCard, or Maestro cards. There are also options to pay offline via Western Union transfer or bank transfer. All deposits are accepted in USD, GBP, EUR, Australian or Canadian dollars, Norwegian or Swedish krona, and South African rand.

The minimum withdrawal amount is 30 EUR, and the cashier has no maximum monthly limits, which is among the positive features. While the brand promises to pay within a maximum of five business days, most winners report that they received their money within six days.


Player Activity Account inactivity for 365 days may result in fees


Web Reputation
Section Rating: 2.7  

Gambling Portal Ratings

Askgamblers CasinoRank
CasinoAdvisor Rating
Casinolistings Rating
Casinomeister Rating
Latest Casino Bonuses Rating
ThePOGG Rating

Gambling Portal Statuses

Askgamblers StatusNo Status
Casinomeister StatusNot Listed
Latest Casino Bonuses StatusNo Status
Online Casino City StatusNo Status
Casinolistings StatusNo Status

Our Take

Those wanting to know about the real experience of other registered members can take a look at the summary of experiences displayed at major gambling portals. Each portal grades this location above average. LCB and CasinoListings rate it at four out of five, and AskGamblers rates it at seven out of ten.

Customers can count on assistance from the help desk if any questions or problems occur. The representatives are available via live chat and phone. If complaints cannot be resolved with the help of the managers, they can be escalated to the supervising authority, which is the Licensor.

Promotions and Bonuses
Section Rating: 3.3  
Total Bonus:  €1040
+ 100 spins on the following games : Gonzo’s Quest, Guns’n’Roses, Jack and the Beanstalk, Fruitshop,Starburst

Key Facts - PlayGrand Casino Bonus Review

  • Bonus Codes: Coupons are not required because all promotions are added to the account automatically after depositing.
  • Extra Spins Availability: Extra spins are added to the cash bonus for all newbies who claim it.
  • Game Contribution: Slot machines contribute from 20% to 100%, and arcades contribute 100%. Table games and video poker do not contribute at all.
  • Cashable: Bonuses can be cashed out if rollover requirements are completed.

Play-through Requirement and Bonus Structure

  • First Deposit Welcome Bonus

  • + 100 spin...
  • Bonus Code
  • Welcome Bonus 
  • Cashable
  • 100%
  • 1000
  • 35XBD
  • S
    Contribute: 20-100%
    Wager: 35xBD to 175xBD
    Table Games
    Contribute: 0%
    Wager: Unlimited
    Video Poker
    Contribute: 0%
    Wager: Unlimited
    Arcade and Variety
    Contribute: 100%
    Wager: 35xBD
First Deposit Welcome Bonus
+ 100 spins on the following games : Gonzo’s Quest, Guns’n’Roses, Jack and the Beanstalk, Fruitshop,Starburst
Slots Wager: 35xBD to 175xBD
Table Games Wager: Unlimited
Video Poker Wager: Unlimited
Arcade and Variety Wager: 35xBD
No bonus code required.
Redemption Procedure: Automatically after deposit
Claim Now
  • Daily Bonus

  • Bonus Code
  • Cashable
  • 40%
  • 40
  • 35XBD
  • S
    Contribute: 20-100%
    Wager: 35xBD to 175xBD
    Table Games
    Contribute: 0%
    Wager: Unlimited
    Video Poker
    Contribute: 0%
    Wager: Unlimited
    Arcade and Variety
    Contribute: 100%
    Wager: 35xBD
Daily Bonus
Slots Wager: 35xBD to 175xBD
Table Games Wager: Unlimited
Video Poker Wager: Unlimited
Arcade and Variety Wager: 35xBD
No bonus code required.
Redemption Procedure: Automatically after deposit
Claim Now

Our Take

Those playing PlayGrand before it was reorganized may remember the big welcome bonus which would accompany several deposits. Today, the offer is a standard sign-up deal, which is a 100% match of the first deposit. In addition, extra spins are added to the account. The play-through requirements are 35xBD.

Active regulars can count on reload bonuses on Tuesday, which are called Terrific Tuesdays. A reload may reach up to 40%. There are also monthly promotions, and real-money prizes for mobile games.

Games and Software
Section Rating: 3.9  

Instant-Play Software

Mobile Software

Mobile Version Available

Popular Games on PlayGrand Casino


Our Take

There are around three hundred games at this online casino. The library used to host a big cluster of releases from BetSoft Gaming, but with time, switched to a collection of the most popular creations from Microgaming, and also expanded its collection of table games with rarely-featured elsewhere blackjack variations by Felt, a software developer specializing in table games. New releases from Net Entertainment are also being added to the library on a regular basis. In addition, PlayGrand includes a selection of slot machines developed by one of Europe’s oldest software developers, Blueprint Gaming. Among other studios are Next Generation Gaming, Leander Games, Quickspin, and 2By2 Gaming. Live dealer is powered by Ezugi and Net Entertainment.

Slots make up the best represented category, with classic, video, and progressive ones on offer. As to arcades and video poker, a small number is offered and those that are available will be located either among slot machines, or among table games. Table games are of all types, from versatile blackjack and roulette variations to poker types, baccarat, and more.

All games are located in one lobby, and divided into Slots, Table Games, Jackpots, and Live Dealer. Entertainment can also be filtered by provider, alphabet, popularity, or recently-added releases.