Prism Casino

 Key Rating: 2.9

Key Rating2.87

Section Ratings:

Ownership and Associations2.64

Software Providers2.8

Games and House Advantage4.89

Promotions and Bonuses4.63

Countries and Languages1.52

Banking and Payouts0.86

Contacts and Support4.12

Supervising Authorities3.07

Standings at Gambling Portals0.91

Player Experiences2.99

 
  • Software
  • US Friendly
    Players residing in United States: Virginia are accepted. English version is available. Click the icon to play.
  • 350%
    $3500
    Bonus

    Welcome bonus. Click the icon to claim.

  • Slots:116
    Table Games:15
    Video Poker:15
    Arcade and Variety:3
    Game Variety
  • Slow Pay
    Estimated payout time is 37 days. Click the icon for more details.
  • Supported
  • No Live
    Live dealer games are not available. Click the icon for more details.
  • Unsupervised
    This casino is not accredited by any authority which accepts and actively pursues players' complaints. Click the icon for more details.
 
  • Licensing authorityCosta Rica
  • Dispute resolverCentral Dispute System
 
 
Prism Casino Review — Main Takes
Prism Casino has been catering its services to gamblers for almost 15 years. Customers can get the following:
  • Generous Bonuses
    A welcome offer, the ongoing proposal, free chip bonus, and other promotions grant up to USD 5,600.
  • Two gaming Options
    Those who prefer the instant access to their play, can use an online version with an adaptive design. There is also the downloadable client that contains the larger number of releases.
  • Decent Game Library
    All types of games are available; especially slot machines and video pokers that cover classic and lovable Realtime Gaming items.
  • Slow Payouts
    The estimated payout time is three to eight days; however, the confirmed cash out speed is up to one month.
  • Low Standing at Gambling Portals
    Company’s services have been rated quite low with statuses like “Warning List”.
 
General Information
Section Rating: 3.3  
 

Main

Associated Companies
Affiliate Program
Gwages  
Licensed in
Year Established
2002 

Additional Betting Options

  • None

Languages Supported

Casino Web Site English

Targeted Countries

Country Limitations for United Kingdom

No restrictions specified

Our Take

Back in 2002 Prism was established by Virtual Casino Group that also operates several sister sites like Dreams, Cool Cat, Club Player, Vegas Strip, Ruby Slots, Wild Vegas, Palace of Chance, and a few more. The brand’s services are licensed in Costa Rica and supervised by IBAS and eCOGRA.

 

Among playing modes, are a downloadable client and an instant play version, which features an adaptive design that allows using it from mobile devices. The registration process is also identical and features three fast steps: adding private data, filling in the address, and tuning the settings.

 

After the signup process is done, new members can check the welcome offer and other types of promotions.

 

Users that tend to visit the website the most often are US citizens, residents of Germany, New Zealand, and Australia. For German players, we offer to check this page to see more options.

Contacts and Support

General

Current Casino Time08:00 (UTC-5)

Live chatRegistered players only

24/7 supportYes

Website FAQsYes

Phone

International+1-866-887-7476

UK+44-800-917-7272

Canada US+1-866-887-7476

Other countries

General emailSend an Email

Feedback FormLeave Feedback

VIP email None

Other emailSend an Email

Fax

InternationalUnknown

UKUnknown

Canada US+1-866-369-0548

Other countries Unknown

Mail Adress

TitleUnknown

Street & NumberUnknown

CityUnknown

Country

Post CodeUnknown

Social Media

Casino accounts

Complaints Handling Procedure

ProcedureComplaints submitted to CDS and resolved by casino

Licensing Authority

Location Costa Rica

License Name None

Complain None

Show full information

Supervising Organizations

eCOGRA Not Accepted

IBAS Not Accepted


Other OrganizationsCDS

Gambling Portals 

Casinomeister Representative

Askgamblers Representative

LatestcasinobonusesRepresentative

 
Banking and Payouts
Section Rating: 0.9  
 

Payment Methods for United Kingdom

Currencies USD  

Payout Times

Advertised payout time

To e-wallets  from 3 to 8 Business days

By cheque from 3 to 8 Business days

Of that, reversal period Unknown

Reported payout time

For this casino from 14 to 90 days, median is 45 days

For all associated casinos from 5 to 110 days, median is 40 days

KeyToCasino estimated payout time 

To e-wallets from 4 to 76 days, best guess 37 days

Non-payment risk 31%

Limits

Max cashout one time 2000

Max cashout monthly 8000

Withdrawal Min The minimum withdrawal amount is $100 ($500 for Wire Transfer) 

Max cashout details Max withdrawal is 2000 USD per week 

Our Take

There are very little banking options that include Wire Transfer and Cheque that allow cashing out; cards like Visa and MasterCard that are available for depositing only, and Neteller ewallet, which is suitable for both withdrawals and depositing.

 

The only type of currency available is the U.S. dollar with the maximum cash out per day being USD 2,000 and the maximum monthly withdrawal is USD 8,000 that is considered low compared to other online gambling operators. Also, there is a risk of non-payment of 37%.

 

Clients have confirmed that despite the advertised cash out time is from three to eight days, the actual payout speed is almost 37 days.

Fees

Withdrawal Fees All withdrawals may incur a processing fee of up to $40, depending on the payment processor and/or withdrawal amount 

Other

Deposits Checks will be voided in 30 days of receipt if not deposited 

 
Web Reputation
Section Rating: 2.0  
 

Player Experience Summary 

  • By class

    Money

    93.33%

    Support

    6.67%

    General

    0.01%

    Other

    0.01%

  • Type

    Negative

    ,0.01%

    Mixed

    0.01%

    Positive

    100%

  • Solved

    No

    86.67%

    Unknown

    6.67%

    Yes

    6.67%

  • Rep. payout time

    0 to 3 days

    0.01%

    4 to 9 days

    0.01%

    10 to 30 days

    27.27%

    31 days and more

    72.73%

  • Negative

    Mixed

    Positive

  • No

    Unknown

    Yes

  • Money

    Support

    General

    Other

  • Negative

    Mixed

    Positive

  • No

    Unknown

    Yes

  • 0 to 3 days

    4 to 9 days

    10 to 30 days

    31 days and more

  • Negative

    Mixed

    Positive

  • No

    Unknown

    Yes

Player Experience Details

Show all 15 feedbacks

Gambling Portal Ratings

Askgamblers CasinoRank
CasinoAdvisor Rating
Casinolistings Rating
Casinomeister Rating
Latest Casino Bonuses Rating
ThePOGG Rating

Gambling Portal Statuses

Askgamblers StatusNo Status
Casinomeister StatusReservation
Latest Casino Bonuses StatusWarning list
Online Casino City StatusNo Status
Casinolistings StatusBlacklisted and rogue

Our Take

The majority of user reviews are negative but are successfully solved by the company’s representatives via live chat, email, and at gambling portals. Complaints are mostly about non-payments and non-reliable client support managers that respond slowly. There are some positive feedbacks about the game diversity.

 

Due to that, portals have provided services some mixed ratings. AskGamblers has rated it at one out of ten; the LCB has ranked it at one out of five and provided a status “Warning List”, and the Casinolistings has given it zero out of five and provided a status “Worst of the worst”.

 

Therefore, users must play at their own risk as no of the supervising authorities will accept their claims.

 
Promotions and Bonuses
Section Rating: 4.6  
 
 
*Total Bonus:  $13830
 
 

Key Facts - Prism Casino Bonus Review

  • Promo Codes: Promotions do require coupon codes that are available on this page.
  • Free Chip Offer: New customers can claim a no-deposit free chip proposal of USD 30 that must be wagered 60 times.
  • Game Contribution: Arcades, as well as slot machines, contribute 100% while table games count from 0% to 100% towards wagering requirements, and video poker contributes from 0% to 50% for the ongoing offer.
  • Non-Cashable: Only winnings can be withdrawn upon meeting the playthrough rules.
 

Play-through Requirement and Bonus Structure

  • New Player No Deposit Bonus

  • Bonus Code
  • $30 Free Chip 
  • Non-Cashable
  • N/A
  • $30
  • 60XB
  • S
    Slots
    Contribute: 100%
    Wager: 60xB
    T
    Table Games
    Contribute: 0-50%
    Wager: 120xB to Unlimited
    V
    Video Poker
    Contribute: 50%
    Wager: 120xB
    A
    Arcade and Variety
    Contribute: 50-100%
    Wager: 60xB to 120xB
New Player No Deposit Bonus
N/A
$30
60XB
  Non-Cashable
Slots Wager: 60xB
Table Games Wager: 120xB to Unlimited
Video Poker Wager: 120xB
Arcade and Variety Wager: 60xB to 120xB
Bonus Code: PRISM30
Claim Now
  • First Deposit Welcome Bonus

  • Bonus Code
  • 350% Sign-Up Bonus 
  • Non-Cashable
  • 350%
  • $3500
  • 30XBD
  • S
    Slots
    Contribute: 100%
    Wager: 30xBD
    T
    Table Games
    Contribute: 0-50%
    Wager: 60xBD to Unlimited
    V
    Video Poker
    Contribute: 50%
    Wager: 60xBD
    A
    Arcade and Variety
    Contribute: 50-100%
    Wager: 30xBD to 60xBD
First Deposit Welcome Bonus
350%
$3500
30XBD
  Non-Cashable
Slots Wager: 30xBD
Table Games Wager: 60xBD to Unlimited
Video Poker Wager: 60xBD
Arcade and Variety Wager: 30xBD to 60xBD
Bonus Code: FD350
Claim Now
  • Ongoing Bonus - Option 1

  • Bonus Code
  • 560% Bonus 
  • Non-Cashable
  • 560%
  • $5600
  • 30XBD
  • S
    Slots
    Contribute: 100%
    Wager: 30xBD
    T
    Table Games
    Contribute: 0%
    Wager: Unlimited
    V
    Video Poker
    Contribute: 0%
    Wager: Unlimited
    A
    Arcade and Variety
    Contribute: 0-100%
    Wager: 30xBD to Unlimited
Ongoing Bonus - Option 1
560%
$5600
30XBD
  Non-Cashable
Slots Wager: 30xBD
Table Games Wager: Unlimited
Video Poker Wager: Unlimited
Arcade and Variety Wager: 30xBD to Unlimited
Bonus Code: HOT560
Claim Now
  • Ongoing Bonus - Option 2

  • Bonus Code
  • 310% Bonus 
  • Non-Cashable
  • 310%
  • $3100
  • 30XBD
  • S
    Slots
    Contribute: 100%
    Wager: 30xBD
    T
    Table Games
    Contribute: 0-100%
    Wager: 30xBD to Unlimited
    V
    Video Poker
    Contribute: 50%
    Wager: 60xBD
    A
    Arcade and Variety
    Contribute: 100%
    Wager: 30xBD
Ongoing Bonus - Option 2
310%
$3100
30XBD
  Non-Cashable
Slots Wager: 30xBD
Table Games Wager: 30xBD to Unlimited
Video Poker Wager: 60xBD
Arcade and Variety Wager: 30xBD
Bonus Code: HOT310
Claim Now
  • Ongoing Bonus

  • Bonus Code
  • 160% Bonus 
  • Non-Cashable
  • 160%
  • $1600
  • 0XB
  • S
    Slots
    Contribute: 100%
    Wager: 0xB
    T
    Table Games
    Contribute: 0%
    Wager: Unlimited
    V
    Video Poker
    Contribute: 0%
    Wager: Unlimited
    A
    Arcade and Variety
    Contribute: 0-100%
    Wager: 0xB to Unlimited
Ongoing Bonus
160%
$1600
0XB
  Non-Cashable
Slots Wager: 0xB
Table Games Wager: Unlimited
Video Poker Wager: Unlimited
Arcade and Variety Wager: 0xB to Unlimited
Bonus Code: HOT160
Claim Now

Our Take

The welcome offer is 350% of the first deposit that can go as high as USD 3,500, which must be wagered 38 times. For this particular proposal slots contribute 100%, arcades count from 50% to 100% towards wagering requirements, table games contribute from 0% to 50%, and video poker counts 50% towards play through rules.

 

There are three options of the ongoing bonus. First one is 160% match, which goes up to USD 1,600 and does not fall for wagering requirements. Slots count 100% towards play through rules, and arcades contribute from 0% to 100% for this particular promotion.

 

The second option of the ongoing offer is 310% match that goes as high as USD 3,100 and must be wagered 39 times. And there is a third one that is a 560% match with generous USD 5,600, which must be played through 35 times.

 
Games and Software
Section Rating: 3.8  
 

Downloadable Software

Provider Realtime Gaming
Popularity 2 (used by 71 out of 919 casinos)
Game Speed  Medium (BlackJack 16 hpm, Roulette 8 spm, Videoslots 42 spm)
PC Performance  Light (CPU 15%, Ram 200MB, HDD 100MB)
Number of games 222 (Slots: 116, Video Poker: 77, Table Games: 22, Arcade and Variety: 7)

Instant-Play Software

ProvidersTotal
Realtime Gaming Realtime Gaming 122
Total122

Mobile Software

Mobile Version Not Available

Popular Games on Prism Casino

 

Our Take

The overall number of games is about 220 in the downloadable client and around 120 in the online version. Realtime Gaming has provided the whole library of its releases to the platform. Video pokers, as well, as slot machines, are equally well featured. Table games and arcades are the least presented among categories.

 

The lobby consists of categories like Table, Slots, Video Poker, and Specialty. Table play contains classics like Baccarat, Blackjack, Face Up 21, as well as Let’em Ride, Pai Gow, Match Play 21, and some more.

 

From 5-reel slot machines with bonus series to multi-payline slots with different progressive jackpots, the Realtime Gaming has provided its famous games and new slot releases like Popiñata, Secret Symbol, Fucanglong, Sweet 16, Mega Aquarium, and others.

 

Video poker category contains popular All-American, Aces and Eights, Deuces Wild, Jacks or Better, Double Jackpot, and much more. Fans of the arcades will enjoy Keno, Multi-Player Roulette, Bonus Bingo, 5 Diamond Blackjack, Craps, Hot Dice, European Slot Poker, and a few more.