Roxy Palace Casino

 Key Rating: 3.4

Key Rating3.35

Section Ratings:

Ownership and Associations4.35

Software Providers4.76

Games and House Advantage5

Promotions and Bonuses3.23

Countries and Languages3.13

Banking and Payouts4.26

Contacts and Support4.51

Supervising Authorities5

Standings at Gambling Portals4.51

Player Experiences3.07

  (United States: Virginia is not allowed. See the list of 149 casinos accepting United States: Virginia United States: Virginia)
 
  • + 1 Other Software
  • VA Allowed
    Players residing in United States: Virginia are accepted. Click the icon to play.
  • 100%
    €100
    Bonus

    Welcome bonus. Click the icon to claim.
    New customers only. T&C’s Apply. 18+. BeGambleAware. The new promotion is offering 100% up to £100 plus 50 free spins for new accounts, the bonus carries a 50x wagering requirement.

  • Slots:488
    Table Games:19
    Video Poker:16
    Arcade and Variety:23
    Game Variety
  • Very Fast Pay
    Estimated payout time is 1 days. Click the icon for more details.
  • Supported
  • Live Dealers
    Live dealer games available. Click the icon to play.
  • Supervised
    This casino is accredited by an authority which accepts and actively pursues players' complaints. Click the icon for more details.
 
  • Licensing authority
  • Dispute resolver
 
 
Roxy Palace Casino Review — Main Takes
Roxy Palace Casino is an established brand with over a million players, and it belongs to one of the most reputable managing groups in the world of online gaming. It guarantees fairness and security with its audits and technologies by registering and keeping track of every financial transaction as well as play history.
  • Versatile Game Modes
    Both the download and instant play modes are available with a complete library of games for the installed version and a slightly smaller collection to play from the browser.
  • Services on the Go
    Both instant mobile adaptation and the separate app for iOS are available.
  • Single Software
    This library is powered by Microgaming, with up to 500 releases to choose from.
  • Fast Payouts
    While the advertised payout time is up to three days, on average, winners receive their withdrawals within one day.
  • Light Wagering Requirements
    Bonus and deposit money should be wagered 25x, mostly on slots.
  • Decent Slot Selection
    Being the most popular category among the online community, it is represented decently in this lobby.
 
General Information
Section Rating: 4.6  
 

Main

Associated Companies
Operated by 32Red Limited
A part of 32 Red Plc.
Affiliate Program
TTR Partners
Year Established
2001 

Associated Casinos

Average rating
3.74
Partner Casino Restrictions
One welcome bonus for the casino group

Additional Betting Options

  • None

Languages Supported

Casino Web Site English, Italian, Swedish, German

Targeted Countries

Targeted Countries No targeted specified

Country Limitations for United States: Virginia

Registration RestrictionsUnited States
United States

Bonus Restrictions

No New Player No Deposit BonusUnited States

Our Take

Roxy Palace Casino was launched in 2001. It is licensed and regulated by the Malta Gaming Authority and by the United Kingdom Gambling Commission. The operator offers games and slots, live dealer, and bingo. Among its sister sites is a well-known and award-winning 32Red.

In 2015, Roxy Palace was purchased by 32 Red Plc. for over 8 million British pounds. 32 Red Plc. is one of the most reputable groups in the online gaming business. The company runs the award-winning 32 Red; offers bingo, poker, and sports betting services; and invests massively in British sports. 32 Red Plc. is licensed in Gibraltar and listed on the Alternative Investment Market, a division of the London Stock Exchange.

Apart from English, the desktop version is adapted in up to ten languages, including German at .DE, Italian for .IT, as well as Swedish, Finnish, Norwegian, and Portuguese. Most of the visits are registered online from Australia, United Kingdom, Canada, and Portugal.

The home page lists winners, sign-up bonus, and shortcuts to various games. There is a mobile version, which is convenient for Android gadgets. As to iOS-based portable devices, owners of iPhones and iPads can use the app, which is available for mobile download from the App Store.

The website itself offers instant play and software download. Free slots are available for registered users, and there are plenty of other benefits as well.

Both the login and sign up buttons are located on the home page. Registration is broken into three steps, with the first one requiring personal information, the second one asking for address details, and the third stage asking to specify preferred currency, the user’s name, and a password.

Contacts and Support

General

Current Casino Time10:01 (UTC+0)

Live chatYes

24/7 supportYes

Website FAQsYes

Phone

International+1-770-261-0098

UK+44-800-051-8938

Canada US+1-855-338-1461

Other countries Australia, Denmark, Finland, Netherlands, Norway, Sweden

General emailSend an Email

Feedback FormLeave Feedback

VIP emailSend an Email

Other email None

Fax

InternationalUnknown

UKUnknown

Canada USUnknown

Other countries Unknown

Mail Adress

Title32Red

Street & NumberPlc of 741 Europort

CityUnknown

CountryGibraltar

Post CodeUnknown

Social Media

Casino accounts

Complaints Handling Procedure

ProcedureComplaints may be resolved by Ecogra

Licensing Authority

Location United Kingdom

License Name Gambling Commission

Complain via Website Form

Show full information

Supervising Organizations

eCOGRA Complaints Accepted  

IBAS Not Accepted


Other Organizations None

Gambling Portals 

Latestcasinobonuses Not represented

Casinomeister PAB  + Representative

Askgamblers Representative

Other

Facebook Active Page with Rep

 
Banking and Payouts
Section Rating: 4.3  
 

Payout Times

Advertised payout time

To e-wallets  from 2 to 3 Business days

By cheque N/A

Of that, reversal period 2 days

Reported payout time

For this casino from 2 to 11 days, median is 4 days

For all associated casinos from 1 to 11 days, median is 1 days

KeyToCasino estimated payout time 

To e-wallets from 1 to 4 days, best guess 1 days

Non-payment risk  3%

Limits

Max cashout one time 4000

Max cashout monthly 16000

Max cashout details Players who withdraw a sum of money that is 5 times or higher than their total deposits prior to the win will only be able to withdraw their winnings at a sum of up to €/$/£ 4,000 per week. 

Deposit Min Min deposit is 20 

Withdrawal Min Min withdrawal is 20 

Our Take

Banking includes Neteller, Skrill, EcoPayz, and EZIPay e-wallets; Visa, Maestro, MasterCard, and EntoPay cards; and the prepaid Paysafecard. For offline depositing, customers can use bank and wire transfers and their variations, such as Citadel Commerce and UseMyFunds, eCheck for USA, InstaDebit for Canada, PoLi for Australia, and Sofort for Germany.

The minimum withdrawal is 20 Euros or its equivalent in British pounds; American, Australian, or Canadian dollars; and Swedish krona. These are the only currencies accepted by the cashier, which is not a big selection, but it meets the needs of the targeted audience.

Minimum withdrawal is 20 Euros. The maximum payout is 4,000 Euros per one-time transaction and up to 16,000 Euros per month, which is a limit that is slightly above average. The advertised withdrawal time is from two to three days to e-wallets, and the estimated non-payment risk is 3%. On average, members report that the cashier pays within one day.

Fees

Player Activity Account inactivity for 900 days may result in fees

Other

 
Web Reputation
Section Rating: 3.8  
 

Player Experience Summary 

Gambling Portal Ratings

Askgamblers CasinoRank
CasinoAdvisor Rating
Casinolistings Rating
Casinomeister Rating
Latest Casino Bonuses Rating
ThePOGG Rating

Gambling Portal Statuses

Askgamblers StatusGood
Casinomeister StatusAccredited
Latest Casino Bonuses StatusApproved
Online Casino City StatusNo Status
Casinolistings StatusNo Status

Our Take

Reviews from major gambling portals are mostly positive. The location is accredited at CasinoMeister, where it is rated seven out of ten. This is the same rating it gets from the POGG Rating. At AskGamblers, Roxy Palace has a score of five out of ten, while LCB gives it four out of five.

Feedback from the visitors is positive in 47% of the cases, but 44% of feedback is also complaints. More than half of these, however, are successfully resolved by help desk assistance, which is available via live chat, e-mail, and contact number. All issues can also be resolved by eCOGRA, which is the supervising authority.

 
Promotions and Bonuses
Section Rating: 3.2  
 
 
*Total Bonus:  €250
+ 50 Spins
 
 

Key Facts - Roxy Palace Casino Bonus Review

  • Bonus Codes: Promo code is not required to be eligible for bonuses, which are available automatically after depositing.
  • Game Contribution: Slots count 100% toward wagering requirements, arcades contribute up to 100%, while table games and video poker contribute only up to 10%.
  • Wagering Requirements: The bonus and deposit should be wagered 25x on slots, from 25x to unlimited on arcades, and from 250x to unlimited on table games and video poker.
  • Cashable: Promotional money is cashable once the bonus terms are fulfilled.
 

Play-through Requirement and Bonus Structure

  • Welcome Bonus 
  • Cashable
  • 100%
  • 100
  • 50XB
  • S
    Slots
    Contribute: 100%
    Wager: 50xB
    T
    Table Games
    Contribute: 0-10%
    Wager: 500xB to Unlimited
    V
    Video Poker
    Contribute: 0-10%
    Wager: 500xB to Unlimited
    A
    Arcade and Variety
    Contribute: 0-100%
    Wager: 50xB to Unlimited
  • *New customers only. T&C’s Apply. 18+. BeGambleAware. The new promotion is offering 100% up to £100 plus 50 free spins for new accounts, the bonus carries a 50x wagering requirement.

  • Cash Back Bonus

  • Bonus Code
  • Welcome Bonus Canada 
  • Cashable
  • 100%
  • 150
  • 50XB
  • S
    Slots
    Contribute: 100%
    Wager: 50xB
    T
    Table Games
    Contribute: 0-10%
    Wager: 500xB to Unlimited
    V
    Video Poker
    Contribute: 0-10%
    Wager: 500xB to Unlimited
    A
    Arcade and Variety
    Contribute: 0-100%
    Wager: 50xB to Unlimited

Our Take

The list of possible promotions includes a welcome bonus, loyalty points, extra spins, and a no-deposit deal. The sign-up offer is for the first two deposits. There is an offer of 100% the first deposit. Wagering requirements are light at only 25xBD for slots. This promo is for new players only, 18+. T&C apply.

Clients can also advance through the Player’s Club ladder, which consists of the Blue, Silver, Gold, and Platinum steps. Once the first deposit is submitted, every participant automatically gets access to the Blue stage and continues accumulating Roxy Palace loyalty points every time money is wagered.

With every step of the loyalty program, there are certain bonuses: up to 500 per month for owners of Blue status, up to 1,000 for those holding the Silver status, up to 7,500 for those reaching the Gold stage, and around 10,000 for Platinum gamers.

 
Games and Software
Section Rating: 4.9  
 

Downloadable Software

Provider Microgaming
Popularity 3 (used by 62 out of 890 casinos)
Game Speed  Medium (BlackJack 15 hpm, Roulette 25 spm, Videoslots 27 spm)
PC Performance  Heavy (CPU 20%, Ram 450MB, HDD 500MB)
Number of games 584 (Slots: 433, Video Poker: 58, Table Games: 76, Arcade and Variety: 17)

Instant-Play Software

ProvidersTotal
Microgaming Microgaming 456
Evolution Gaming Evolution Gaming 8
Total464

Mobile Software

Mobile Version Available

Popular Games on Roxy Palace Casino

 

Our Take

There are up to 500 games of all types. There is a particularly big selection of video poker games—about 15 variations. Also, there are plenty of table games. All releases are from one software developer: Microgaming. Live dealer is provided by Evolution Gaming.

On the online version, there is the following game filtering:

  • Slots, including the incredible adventures of fearless archaeologist Lara Croft in the Tomb Raider slot, the dramatic story hidden in the past of the characters of the Immortal Romance, the legends of Arthurian times being told from the reels of Avalon 2, and adventures of the Scandinavian gods in Thunderstruck II, just to name a few options.

  • Blackjack, with Premier, European, Spanish, Multi-Hand, and a few more variations.

  • Roulette, including Multi-Players, European, American, French, and Multi-Wheel variations.

  • Live dealer, where fans of this cohort will find blackjack, roulette, 3 Card Poker, Texas Hold’em, baccarat, and Caribbean Stud Poker.

  • Jackpot releases, including impressive wins hidden in Mega Moolah, Fruit Fiesta, Treasure Nile, Cash Splash, Major Millions, Lots-a-Loot, Tunzamunni, and more

  • High Limit

  • Newest