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Sun Palace Casino

Established 2002

Sun Palace Casino

Key Rating: 3.5

(192nd of 921 casinos accepting United States

)

Gaming Features:

Visit Casino

Supervision:

Licensing authorityPanama
Dispute resolverCentral Dispute System

Sun Palace Casino Review — Main Takes

Sun Palace Casino online belongs to one of the most experienced owners in the industry, offering the following among its services:

Classic Platform
Launched more than ten years ago on downloadable software, the installation option remains.
Modern Adaptation
Those who don’t want to download the software can play straight from their browsers.
Portable Gaming
A mobile mode allows on-the-go bets and wins.
Diverse First Deposit Bonuses
There are at least four variations to choose from for newly-registered players, including no-deposit options.
Mono-Soft Library
All games are powered by Real Time Gaming, which makes it possible for players from the USA to register as well.
Well-Stocked Library
All cohorts are featured in the lobby.

General Information
Banking and Payouts
Web Reputation
Promotions and Bonuses
Games and Software
Visit Casino

General Information

Section Rating: 2.8

Main

Owner Main Street Vegas Group

Affiliate Program

Mainstreet Affiliates

Licensed in

Panama

Year Established

2002

Associated Casinos

Titles

Average rating

2.96

Partner Casino Restrictions

One no-deposit bonus per casino group

Additional Betting Options

None

Other

Languages Supported

Casino Web Site English

Targeted Countries

Targeted Countries United States
Show all 1 countries Hide -49 countries

Country Limitations for United States

Registration Restrictions No restrictions specified

Other Conditions

Increased to 45% Weekly bonus with using MST Gift Cards or Money Order for depositsUnited States
Show all 1 countries Hide -49 countries

Notes

Countries that are restricted from online gaming automatically will be verified due to Internet IP addresses

Our Take

Sun Palace was launched in 2002. Its owner is Main Street Vegas Group, which is considered to be among the long-time runners in the industry. All its websites, including the one reviewed here, have gaming licenses issued in Panama. The portfolio includes SlotPlus, Las Vegas USA, Old Havana, and a few other virtual gambling destinations. All of them work on software provided by Real Time Gaming.

The only language available is English, and the targeted country is the USA. Aside from residents of the USA, most of the remaining traffic comes from German, Bulgaria, Slovakia, and France. The possibilities of the gaming license allow for many other countries to join, as well.

Three ways to game are provided. The first and classic one is the downloadable client, the shortcut to the complete selection of entertainment, and a mostly automatic installation. Upon its completion, users can sign up. Instant bet and play is also possible from the browser, which requires a Flash player and offers a slightly smaller choice of games. Finally, there is the mobile adaptation, which allows anytime anywhere gambling, but has the most limited library of the three options. The majority of modern portable gadgets are compatible with this version.

Registration can be made not only during download, but also online and from smartphones and tablets.

Contacts and Support

General

Current Casino Time23:39 (UTC-6)

Live chatYes

24/7 supportYes

Website FAQsYes

Phone

International

Canada US

Other countries

Email

General emailSend an Email

Feedback Form None

VIP email None

Other emailSend an Email

Fax

InternationalUnknown

UKUnknown

Canada USUnknown

Other countries Unknown

Mail Address

TitlePark Lane Services Ltd.

Street & Number35 Vine Street

CityLondon

CountryUnited Kingdom

Post CodeEC3N 2AA

Social Media

Casino accountsFacebook

Complaints Handling Procedure

ProcedureComplaints submitted to CDS and resolved by casino

Licensing Authority

Location Panama

License Name Panama Gaming Control Board (Junta de Control de Juegos)

Complain None

Show full information

Supervising Organizations

eCOGRA Not Accepted

IBAS Not Accepted

Other OrganizationsCDS

Gambling Portals

Casinomeister PAB

Askgamblers Representative

LatestcasinobonusesRepresentative

Other

FacebookInactive Page

Banking and Payouts

Section Rating: 1.7

Payment Methods for United States

Bank Transfer:
- Cheque/ Bank draft
- ACH
Credit Card:
- MasterCard
- Visa
Voucher:
- MST Gift Cards
EWallet:
- NETELLER

Currencies USD

Payout Times

Advertised payout time

To e-wallets from 0 to 2 Calendar days

By cheque from 5 to 14 Calendar days

Of that, reversal period Unknown

Reported payout time

For this casino from 3 to 3 days, median is 3 days

For all associated casinos from 3 to 90 days, median is 15 days

KeyToCasino estimated payout time

To e-wallets from 1 to 49 days, best guess 5 days

Non-payment risk 36%

Limits

Max cashout one time 5000

Max cashout monthly 20000

Withdrawal Min Minimum withdrawal is 10 USD by Neteller, 400 USD by check via courier, 100 USD by other oayment methods

Max cashout details Max withdrawal per event is 400 USD by check via regular mail,1250 USD by ACH, 5000 USD by Neteller, 2500 USD by other payment methods

Deposit Min Min deposit is 1 USD by Money Order, 5 USD by MST Gift Cards, 20 USD by credit/debit cards, 10 USD by other deposit methods

Deposit Max Max deposit per event is 500 USD by MST Gift cards,870 USD by Money Order, 999 USD by ClickandBuy, 2500 USD by Neteller, 5000 USD by other deposit methods

Max cashout details Max withdrawal per week depend on player class: the lowest regular class may cash out a maximum of 1000 USD per week, the highest diamond class - 5000 USD per week

Our Take

Deposits and withdrawals are possible only in US dollars, and ways to pay include one e-wallet, a few major credit and debit cards, and MST Gift Card vouchers. Bank check is another option for withdrawals, and there is always offline bank transfer. The minimum accepted deposit amount is from USD 5 to USD 20, depending on the method selected.

All payouts start from a minimum of USD 10 to e-wallets to no less than USD 400 by bank check, and USD 100 by other methods. Cash-outs are limited to USD 5,000 per week for privileged members, while all others can claim as much as USD 1,000, with USD 20,000 being the highest possible payout per month.

The advertised payout time is from one to two business days. From five to fourteen are required for those claiming money by check. On average the actual withdrawal time is five days, although there have been cases where players have needed to wait for 49 days. The estimated risk of non-payment is 36%, which is not above average, but still rather high.

Fees

Player Activity Deposit must be played through the 5 times to avoid unspecified fee

Other

Web Reputation

Section Rating: 3.1

Player Experience Summary

Money
Support
General
Other
Negative
Mixed
Positive
No
Unknown
Yes
0 to 3 days
4 to 9 days
10 to 30 days
31 days and more

By class
Money
42.86%
Support
28.57%
General
14.29%
Other
14.29%
Type
Negative
,28.57%
Mixed
14.29%
Positive
57.14%
Solved
Rep. payout time

Negative
Mixed
Positive
No
Unknown
Yes

Money
Support
General
Other
Negative
Mixed
Positive
No
Unknown
Yes
0 to 3 days
4 to 9 days
10 to 30 days
31 days and more

Negative
Mixed
Positive
No
Unknown
Yes

Player Experience Details

Date	Class	Type	Solved?	Summary
202208 Aug 2022	Support	Positive	N/A	Responsive support.
201205 May 2012	General	Negative	Unknown	Rude support, extremely cunning terms and conditions, and awful payment policies.
201204 Apr 2012	Money	Negative	No	Two months withholding payment. Support says they've got several customers with similar account abnormalities, and they needed to investigate any possibility of fraud.
201203 Mar 2012	Money	Negative	No	Player cannot cashout his $1000 in winnings, casino was attempting contact via phone, but there is some problem with that.
201401 Jan 2014	Money	Positive	N/A	Player recieved $250 in 3 days
202209 Sep 2022	Other	Negative	No	Ridiculous bonus terms for non-US players. WR can be doubled due to a higher incidence of fraud.
201201 Jan 2012	Support	Mixed	N/A	Slow withdrawal approval, but a very responsive customer support and fair bonus system.

Date	Class	Type	Solved?	Summary
202208 Aug 2022	Support	Positive	N/A	Responsive support.
202208 Aug 2022	Support	Positive	N/A	Responsive support.
202203 Mar 2022	Other	Negative	No	Casino is not paying out because the player broke the terms and conditions.
202203 Mar 2022	Other	Negative	No	Casino is not paying out because the player broke the terms and conditions.
201310 Oct 2013	Support	Negative	No	Support was not friendly with this customer
201310 Oct 2013	Support	Negative	No	Support was not friendly with this customer
201309 Sep 2013	Support	Negative	Unknown	Live chat was not answering and the mail support was very slow
201309 Sep 2013	Support	Negative	Unknown	Live chat was not answering and the mail support was very slow
201308 Aug 2013	Money	Negative	No	Support keeps finding new and new reasons not to pay the winnings
201308 Aug 2013	Money	Negative	No	Support keeps finding new and new reasons not to pay the winnings
201307 Jul 2013	Support	Mixed	Yes	Live support was unavailable for 10 minutes
201307 Jul 2013	Support	Mixed	Yes	Live support was unavailable for 10 minutes
201305 May 2013	Money	Negative	Yes	Payment of $240 was delayed for more than a week
201305 May 2013	Money	Negative	Yes	Payment of $240 was delayed for more than a week
201305 May 2013	Support	Positive	N/A	Live chat was helpful
201305 May 2013	Support	Positive	N/A	Live chat was helpful
201304 Apr 2013	Money	Negative	Unknown	Player didn't receive a second part of his winnings of $2500 due to an error that supposedly occurred during the bank transfer
201304 Apr 2013	Money	Negative	Unknown	Player didn't receive a second part of his winnings of $2500 due to an error that supposedly occurred during the bank transfer
201303 Mar 2013	Money	Mixed	Yes	Payments took too much time, but player received his money finally
201303 Mar 2013	Money	Mixed	Yes	Payments took too much time, but player received his money finally
201211 Nov 2012	Other	Positive	N/A	Casino offers some nice non-deposit coupons with rather convenient play through conditions.
201211 Nov 2012	Other	Positive	N/A	Casino offers some nice non-deposit coupons with rather convenient play through conditions.
201209 Sep 2012	Money	Negative	No	Due to numerous withdrawals the player's account has been credited with an incorrect amount of money and the casino did not provide any details regarding this matter.
201209 Sep 2012	Money	Negative	No	Due to numerous withdrawals the player's account has been credited with an incorrect amount of money and the casino did not provide any details regarding this matter.
201209 Sep 2012	Other	Negative	No	False advertising on bonuses.
201209 Sep 2012	Other	Negative	No	False advertising on bonuses.
201205 May 2012	General	Negative	Unknown	Rude support, extremely cunning terms and conditions, and awful payment policies.
201205 May 2012	General	Negative	Unknown	Rude support, extremely cunning terms and conditions, and awful payment policies.
201205 May 2012	Support	Negative	Unknown	Very slow support.
201205 May 2012	Support	Negative	Unknown	Very slow support.
201205 May 2012	Money	Negative	No	Casino is not paying out.
201205 May 2012	Money	Negative	No	Casino is not paying out.
201205 May 2012	Money	Negative	No	Withdrawal timeframes are a complete disaster, payout usually takes several days longer than is advertised on the website.
201205 May 2012	Money	Negative	No	Withdrawal timeframes are a complete disaster, payout usually takes several days longer than is advertised on the website.
201204 Apr 2012	Money	Negative	No	Two months withholding payment. Support says they've got several customers with similar account abnormalities, and they needed to investigate any possibility of fraud.
201204 Apr 2012	Money	Negative	No	Two months withholding payment. Support says they've got several customers with similar account abnormalities, and they needed to investigate any possibility of fraud.
201203 Mar 2012	Money	Negative	No	Player cannot cashout his $1000 in winnings, casino was attempting contact via phone, but there is some problem with that.
201203 Mar 2012	Money	Negative	No	Player cannot cashout his $1000 in winnings, casino was attempting contact via phone, but there is some problem with that.
201202 Feb 2012	Money	Negative	Yes	Withdrawal was lost somewhere in financial department.
201202 Feb 2012	Money	Negative	Yes	Withdrawal was lost somewhere in financial department.
201201 Jan 2012	Money	Negative	Yes	Withholding of $2092 because the player is considered fraudulent.
201201 Jan 2012	Money	Negative	Yes	Withholding of $2092 because the player is considered fraudulent.
201201 Jan 2012	Money	Negative	Yes	Casino ignores suspicious player's winnings.
201201 Jan 2012	Money	Negative	Yes	Casino ignores suspicious player's winnings.
202209 Sep 2022	Other	Negative	Yes	player received a check, but there was "No funds available" due to the troubles with a money processor.
202209 Sep 2022	Other	Negative	Yes	player received a check, but there was "No funds available" due to the troubles with a money processor.
201403 Mar 2014	General	Positive	N/A	Player said that customer support was helpful and withdrawing process took 3 days
201403 Mar 2014	General	Positive	N/A	Player said that customer support was helpful and withdrawing process took 3 days
201401 Jan 2014	Money	Positive	N/A	Player received his money in 4-5 days and praises good work of support
201401 Jan 2014	Money	Positive	N/A	Player received his money in 4-5 days and praises good work of support
201401 Jan 2014	Money	Positive	N/A	Player recieved $250 in 3 days
201401 Jan 2014	Money	Positive	N/A	Player recieved $250 in 3 days
202210 Oct 2022	Money	Negative	Unknown	A $4500 payout took a very long time.
202210 Oct 2022	Money	Negative	Unknown	A $4500 payout took a very long time.
202209 Sep 2022	Other	Negative	No	Ridiculous bonus terms for non-US players. WR can be doubled due to a higher incidence of fraud.
202209 Sep 2022	Other	Negative	No	Ridiculous bonus terms for non-US players. WR can be doubled due to a higher incidence of fraud.
202206 Jun 2022	Money	Negative	Yes	Withdrawal of $500 took a very long time to be processed, more than 2 weeks.
202206 Jun 2022	Money	Negative	Yes	Withdrawal of $500 took a very long time to be processed, more than 2 weeks.
202206 Jun 2022	Money	Negative	Yes	Casino delays the payout, blames the money processor.
202206 Jun 2022	Money	Negative	Yes	Casino delays the payout, blames the money processor.
202206 Jun 2022	Money	Negative	Yes	Player complains about an extremely long processing timeframe which resulted in one more week of waiting to receive the approved withdrawal.
202206 Jun 2022	Money	Negative	Yes	Player complains about an extremely long processing timeframe which resulted in one more week of waiting to receive the approved withdrawal.
202206 Jun 2022	Money	Negative	Yes	Player withdrew a $13000 jackpot that took almost 3 months including processing and documents approval.
202206 Jun 2022	Money	Negative	Yes	Player withdrew a $13000 jackpot that took almost 3 months including processing and documents approval.
202202 Feb 2022	Money	Negative	Unknown	Cashout has been automatically reversed without any particular reason.
202202 Feb 2022	Money	Negative	Unknown	Cashout has been automatically reversed without any particular reason.
201206 Jun 2012	Money	Positive	N/A	Casino paid the player's winnings in a timely manner and provided a very helpful customer support
201206 Jun 2012	Money	Positive	N/A	Casino paid the player's winnings in a timely manner and provided a very helpful customer support
201205 May 2012	Money	Negative	Yes	Player cannot withdraw his winnings of $10000
201205 May 2012	Money	Negative	Yes	Player cannot withdraw his winnings of $10000
201201 Jan 2012	Support	Mixed	N/A	Slow withdrawal approval, but a very responsive customer support and fair bonus system.
201201 Jan 2012	Support	Mixed	N/A	Slow withdrawal approval, but a very responsive customer support and fair bonus system.
201402 Feb 2014	Money	Mixed	Yes	Player waited for his check with $1000 for almost 3 weeks
201402 Feb 2014	Money	Mixed	Yes	Player waited for his check with $1000 for almost 3 weeks
201306 Jun 2013	Money	Negative	Yes	Player received only a part of the winnings after 2 months of waiting
201306 Jun 2013	Money	Negative	Yes	Player received only a part of the winnings after 2 months of waiting
201304 Apr 2013	Money	Positive	N/A	Winnings were paid to the player without any problem
201304 Apr 2013	Money	Positive	N/A	Winnings were paid to the player without any problem
201303 Mar 2013	Support	Negative	No	User complains about bad sound in the conversation with a phone support and its not very best behavior
201303 Mar 2013	Support	Negative	No	User complains about bad sound in the conversation with a phone support and its not very best behavior
201206 Jun 2012	Support	Negative	No	Live chat is not answering the questions about bonuses
201206 Jun 2012	Support	Negative	No	Live chat is not answering the questions about bonuses
201308 Aug 2013	Support	Positive	N/A	User praises the fast and good work of support
201308 Aug 2013	Support	Positive	N/A	User praises the fast and good work of support

Gambling Portal Ratings

Askgamblers CasinoRank

CasinoAdvisor Rating

Casinolistings Rating

Casinomeister Rating

Latest Casino Bonuses Rating

ThePOGG Rating

Gambling Portal Statuses

Askgamblers StatusNo Status

Casinomeister StatusNot Listed

Latest Casino Bonuses StatusNo Status

Online Casino City StatusNo Status

Casinolistings StatusNo Status

Our Take

This casino’s reputation online is good. The majority of portals leave positive reviews and high statuses. AskGamblers and the POGG Rating are the only two sources that published 3 and 2 out of 10, CasinoAdvisor rates it at 9 out of 10, while LCB’s verdict is 4 out of 5.

Registered gamers enjoy the quality of the software, but criticize slow payouts. Ways to solve problems include contacting the helpdesk via 24/7 live chat, phone, or email, or submitting complaints to the CDS.

Games and Software

Section Rating: 4.4

Downloadable Software

Provider	Realtime Gaming
Popularity	2 (used by 71 out of 921 casinos)
Game Speed	Medium (BlackJack 16 hpm, Roulette 8 spm, Videoslots 42 spm)
PC Performance	Light (CPU 15%, Ram 200MB, HDD 100MB)
Number of games	235 (Slots: 121, Video Poker: 77, Table Games: 30, Arcade and Variety: 7)

Instant-Play Software

Providers	Total	Slots	Table Games	Video Poker	Arcade & Variety
Realtime Gaming	110


Total	110

Mobile Software

Mobile Version Available

Popular Games on Sun Palace Casino

Our Take

Real Time Gaming supplies the library of Sun Palace with over 200 games, and all cohorts are represented.

Slot selection is impressively big, and there are plenty of video, 3-Reel, and progressive options. New releases are being added to the mix on a regular basis. To name just a few of the popular games, there are Mermaid Queen, Polar Explorer, Hairway to Heaven, and Loch Ness Loot.

Asides from baccarat and craps, the collection of table games includes a variety of blackjack, poker, and roulette variations. Pai Gow, Caribbean Draw, Texas Hold’em, and Tri Card are just a few of the table poker variants. Perfect Pair, Pontoon, European, and Face Up 21 are among the possible blackjack options. French, European, and Multiplayer are possibilities for roulette fans.

There is a decent choice of video pokers, as well, with Bonus Poker, 7 Studpoker, All America, Aces and Eights, and more. Arcades feature bingo, keno, and scratch cards.

Visit Casino

Sun Palace Casino

Main

Associated Casinos

Additional Betting Options

Other

Languages Supported

Targeted Countries

Country Limitations for United States

Notes

Our Take

Contacts and Support

General

Phone

Email

Fax

Mail Address

Social Media

Complaints Handling Procedure

Licensing Authority

Supervising Organizations

Gambling Portals

Other

Payment Methods for United States

Payout Times

Limits

Our Take

Fees

Other

Player Experience Summary

Player Experience Details

Gambling Portal Ratings

Gambling Portal Statuses

Our Take

Key Facts - Sun Palace Casino Bonus Review

Play-through Requirement and Bonus Structure

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Our Take

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