The Virtual Casino

 Key Rating: 2.9

Key Rating2.86

Section Ratings:

Ownership and Associations3.47

Software Providers3.8

Games and House Advantage4.89

Promotions and Bonuses4.64

Countries and Languages1.52

Banking and Payouts0.86

Contacts and Support3.93

Supervising Authorities2.7

Standings at Gambling Portals0.83

Player Experiences1.64

 
  • Software
  • US Friendly
    Players residing in United States: Virginia are accepted. English version is available. Click the icon to play.
  • 800%
    Unlim
    Bonus

    Welcome bonus. Click the icon to claim.

  • Slots:117
    Table Games:15
    Video Poker:15
    Arcade and Variety:3
    Game Variety
  • Slow Pay
    Estimated payout time is 37 days. Click the icon for more details.
  • Supported
  • No Live
    Live dealer games are not available. Click the icon for more details.
  • Unsupervised
    This casino is not accredited by any authority which accepts and actively pursues players' complaints. Click the icon for more details.
 
  • Licensing authorityCosta Rica
  • Dispute resolverCentral Dispute System
 
 
The Virtual Casino Review — Main Takes
Virtual Casino can boast an impressive experience of more than 15 years online. Alongside professionalism, it provides:
  • Diversity of Sister Sites
    The managing group presents an impressive number of partnering platforms where players can register and win real money.
  • Mono-Soft Library
    The only software provider here is Realtime Gaming.
  • Multiple Gaming Options
    There are instant play, download, and mobile modes.
  • Broad Geography
    Due to its license and software, players from the majority of countries, including North America, can register.
  • All Game Cohorts
    Each classification contains a decent choice of games, including a variety of slots, different types of table games and video pokers, and a collection of arcades.
  • Delayed Payouts
    There are complaints that withdrawals occasionally take up to 30 days.
 
General Information
Section Rating: 3.4  
 

Main

Associated Companies
Affiliate Program
Refer Casino
Licensed in
Year Established
2002 

Additional Betting Options

  • None

Languages Supported

Casino Web Site English

Targeted Countries

Country Limitations for United Kingdom

No restrictions specified

Our Take

Virtual Casino was launched in 2002. It holds a gaming license issued in Costa Rica, and is only available in English. The owner is Virtual Casino Group, which powers all its websites by Realtime Gaming. This allows players from the USA to register. Despite a history of questionable practices and reviews ever since it began operating, the company is still a success, and its portfolio includes more than ten gambling destinations. Among these are Cool Cat, Vegas Strip, Wild Vegas, Palace of Chance, Ruby Slots, and more.

 

The majority of customers of the reviewed brand are from the USA, Germany, Australia, the Philippines, and Vietnam. Most other countries around the world are accepted. Depending on player preference, there are options to use instant play or download the client. The downloadable version contains the entire collection of games, while the Flash player mode is slightly smaller. The entertainment is also adapted to portable devices and runs instantly and smoothly on the majority of modern smartphones and tablets.


Registration includes three steps, which require account details, personal data, and address details. Sign-up can be made during installation, or online from desktops and portable gadgets.

Contacts and Support

General

Current Casino Time00:03 (UTC-5)

Live chatRegistered players only

24/7 supportYes

Website FAQsYes

Phone

International+506-290-8929

UK+44-800-917-5205

Canada US+1-866-968-7946

Other countries

General emailSend an Email

Feedback Form None

VIP email None

Other emailSend an Email

Fax

InternationalUnknown

UKUnknown

Canada US+1-888-579-4555

Other countries Unknown

Mail Adress

TitleUnknown

Street & NumberUnknown

CityUnknown

Country

Post CodeUnknown

Social Media

Casino accounts

Complaints Handling Procedure

ProcedureComplaints submitted to CDS and resolved by casino

Licensing Authority

Location Costa Rica

License Name None

Complain None

Show full information

Supervising Organizations

eCOGRA Not Accepted

IBAS Not Accepted


Other OrganizationsCDS

Gambling Portals 

Casinomeister Representative

Askgamblers Representative

Latestcasinobonuses Not represented

Other

FacebookActive Page

 
Banking and Payouts
Section Rating: 0.9  
 

Payment Methods for United Kingdom

Currencies USD  

Payout Times

Advertised payout time

To e-wallets  from 3 to 8 Business days

By cheque from 3 to 8 Business days

Of that, reversal period Unknown

Reported payout time

For this casino from 31 to 61 days, median is 31 days

For all associated casinos from 5 to 110 days, median is 40 days

KeyToCasino estimated payout time 

To e-wallets from 4 to 76 days, best guess 37 days

Non-payment risk 31%

Limits

Max cashout one time 2000

Max cashout monthly 8000

Withdrawal Min The minimum withdrawal amount is $100 ( $500 for Wire Transfer) 

Max cashout details Max cash-out is 2,000.00 per week. Weekly payments will be higher for VIP players. 

Our Take

The only accepted currency is USD, but there is the virtual alternative of Bitcoins. Deposit and withdrawal methods are not diverse, either. The list of options includes Visa and MasterCard cards, Neteller and Bitcoin e-wallets, and wire transfer. Bank check can be used for cash-outs.


The maximum single transaction limit is USD 2,000, and no more than USD 8,000 is allowed per month. These limits can be higher for everyone with VIP status. While the advertised payout time is from three to eight days, actual cash-outs take much longer. There have even been complaints about waiting for money for over 30 days. The estimated non-payment risk is 31%.

Fees

Withdrawal Fees All withdrawals may incur a processing fee of up to $40, depending on the payment processor and/or withdrawal amount 

Other

Deposits Checks will be voided in 30 days of receipt if not deposited 

 
Web Reputation
Section Rating: 1.2  
 

Player Experience Summary 

  • By class

    Money

    76.47%

    Support

    11.76%

    General

    5.88%

    Other

    5.88%

  • Type

    Negative

    ,23.53%

    Mixed

    0.01%

    Positive

    76.47%

  • Solved

    No

    61.54%

    Unknown

    15.38%

    Yes

    23.08%

  • Rep. payout time
  • Negative

    Mixed

    Positive

  • No

    Unknown

    Yes

  • Money

    Support

    General

    Other

  • Negative

    Mixed

    Positive

  • No

    Unknown

    Yes

  • 0 to 3 days

    4 to 9 days

    10 to 30 days

    31 days and more

  • Negative

    Mixed

    Positive

  • No

    Unknown

    Yes

Player Experience Details

Show all 17 feedbacks

Gambling Portal Ratings

Askgamblers CasinoRank
CasinoAdvisor Rating
Casinolistings Rating
Casinomeister Rating
Latest Casino Bonuses Rating
ThePOGG Rating

Gambling Portal Statuses

Askgamblers StatusNo Status
Casinomeister StatusNot Listed
Latest Casino Bonuses StatusWarning list
Online Casino City StatusNo Status
Casinolistings StatusBlacklisted and rogue

Our Take

Most gambling portals share negative reviews. AskGamblers gives 3 out of 10 on the scale of reliability. LCB sends the operator onto the warning list and rates it at 1 out of 5. It is blacklisted and labeled “Rogue” by several other influential sources, and rated at 2 out of 10 at The POGG Rating.


Only 24% of feedback from registered clients is positive, which is due to a decent collection of bonuses, and good helpdesk assistance. Representatives are available 24/7 in live chat, and also respond by phone and email. Of the 72% complaints, the majority are due to slow payouts, or non-payment. Around 62% of problems are solved by the support group.

 
Promotions and Bonuses
Section Rating: 4.6  
 
 
*Total Bonus:  Unlim
 
 

Key Facts - The Virtual Casino Bonus Review

  • Promotions: Welcome bonuses, cashback, loyalty points, and ongoing promotions are provided.
  • Bonus Codes: We provide all coupon codes in our bonus chart.
  • Non-Cashable: Only wins from the bonus are released, while the bonus itself is annulled once the time runs out.
  • Game Contribution: Slot machines count 100% towards the wagering requirements. Arcades contribute from 50% to 100%, table games up to 50%, and video pokers 50%.
 

Play-through Requirement and Bonus Structure

  • New Player No Deposit Bonus

  • Bonus Code
  • $50 Free Casino Chip 
  • Cashable
  • N/A
  • $50
  • 20XB
  • S
    Slots
    Contribute: 100%
    Wager: 20xB
    T
    Table Games
    Contribute: 0-50%
    Wager: 40xB to Unlimited
    V
    Video Poker
    Contribute: 50%
    Wager: 40xB
    A
    Arcade and Variety
    Contribute: 50-100%
    Wager: 20xB to 40xB
New Player No Deposit Bonus
N/A
$50
20XB
  Cashable
Slots Wager: 20xB
Table Games Wager: 40xB to Unlimited
Video Poker Wager: 40xB
Arcade and Variety Wager: 20xB to 40xB
Bonus Code: THEVIRTUAL50
Claim Now
  • 800% Signup Bonus 
  • Non-Cashable
  • 800%
  • Unlimited
  • 30XBD
  • S
    Slots
    Contribute: 100%
    Wager: 30xBD
    T
    Table Games
    Contribute: 0-50%
    Wager: 60xBD to Unlimited
    V
    Video Poker
    Contribute: 50%
    Wager: 60xBD
    A
    Arcade and Variety
    Contribute: 50-100%
    Wager: 30xBD to 60xBD
First Deposit Welcome Bonus - Option 1
800%
Unlimited
30XBD
  Non-Cashable
Slots Wager: 30xBD
Table Games Wager: 60xBD to Unlimited
Video Poker Wager: 60xBD
Arcade and Variety Wager: 30xBD to 60xBD
Bonus Code: WELCOME1000
Claim Now
  • High Roller Welcome Bonus

  • Bonus Code
  • VIP Welcome Bonus 
  • Non-Cashable
  • 900%
  • Unlimited
  • 30XBD
  • S
    Slots
    Contribute: 100%
    Wager: 30xBD
    T
    Table Games
    Contribute: 0-50%
    Wager: 60xBD to Unlimited
    V
    Video Poker
    Contribute: 50%
    Wager: 60xBD
    A
    Arcade and Variety
    Contribute: 50-100%
    Wager: 30xBD to 60xBD
High Roller Welcome Bonus
900%
Unlimited
30XBD
  Non-Cashable
Slots Wager: 30xBD
Table Games Wager: 60xBD to Unlimited
Video Poker Wager: 60xBD
Arcade and Variety Wager: 30xBD to 60xBD
Bonus Code: WELCOME1000
Claim Now
  • Cash Back Bonus

  • If you los...
  • Bonus Code
  • 100% Cash Back Bonus 
  • Non-Cashable
  • 100%
  • Unlimited
  • 30XB
  • S
    Slots
    Contribute: 100%
    Wager: 30xB
    T
    Table Games
    Contribute: 0-50%
    Wager: 60xB to Unlimited
    V
    Video Poker
    Contribute: 50%
    Wager: 60xB
    A
    Arcade and Variety
    Contribute: 50-100%
    Wager: 30xB to 60xB
Cash Back Bonus
If you lose 800% or 900% Signup Bonus
100%
Unlimited
30XB
  Non-Cashable
Slots Wager: 30xB
Table Games Wager: 60xB to Unlimited
Video Poker Wager: 60xB
Arcade and Variety Wager: 30xB to 60xB
No bonus code required.
Redemption Procedure: Contacting support after fulfilling terms
Claim Now
  • Ongoing Bonus - Option 1

  • Bonus Code
  • 690% Bonus 
  • Non-Cashable
  • 690%
  • Unlimited
  • 40XBD
  • S
    Slots
    Contribute: 100%
    Wager: 40xBD
    T
    Table Games
    Contribute: 0%
    Wager: Unlimited
    V
    Video Poker
    Contribute: 0%
    Wager: Unlimited
    A
    Arcade and Variety
    Contribute: 0-100%
    Wager: 40xBD to Unlimited
Ongoing Bonus - Option 1
690%
Unlimited
40XBD
  Non-Cashable
Slots Wager: 40xBD
Table Games Wager: Unlimited
Video Poker Wager: Unlimited
Arcade and Variety Wager: 40xBD to Unlimited
Bonus Code: POWERCASH690
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  • Ongoing Bonus

  • Bonus Code
  • 200% Bonus 
  • Non-Cashable
  • 200%
  • Unlimited
  • 0XB
  • S
    Slots
    Contribute: 100%
    Wager: 0xB
    T
    Table Games
    Contribute: 0%
    Wager: Unlimited
    V
    Video Poker
    Contribute: 0%
    Wager: Unlimited
    A
    Arcade and Variety
    Contribute: 0-100%
    Wager: 0xB to Unlimited
Ongoing Bonus
200%
Unlimited
0XB
  Non-Cashable
Slots Wager: 0xB
Table Games Wager: Unlimited
Video Poker Wager: Unlimited
Arcade and Variety Wager: 0xB to Unlimited
Bonus Code: POWERCASH200
Claim Now
  • Ongoing Bonus - Option 2

  • Bonus Code
  • 105% Bonus 
  • Cashable
  • 105%
  • Unlimited
  • 25XBD
  • S
    Slots
    Contribute: 100%
    Wager: 25xBD
    T
    Table Games
    Contribute: 0-100%
    Wager: 25xBD to Unlimited
    V
    Video Poker
    Contribute: 100%
    Wager: 25xBD
    A
    Arcade and Variety
    Contribute: 100%
    Wager: 25xBD
Ongoing Bonus - Option 2
105%
Unlimited
25XBD
  Cashable
Slots Wager: 25xBD
Table Games Wager: 25xBD to Unlimited
Video Poker Wager: 25xBD
Arcade and Variety Wager: 25xBD
Bonus Code: POWERCASH105
Claim Now
  • Ongoing Bonus - Option 3

  • Bonus Code
  • 250% Bonus 
  • Non-Cashable
  • 250%
  • Unlimited
  • 0XB
  • S
    Slots
    Contribute: 100%
    Wager: 0xB
    T
    Table Games
    Contribute: 0-50%
    Wager: 0xB to Unlimited
    V
    Video Poker
    Contribute: 50%
    Wager: 0xB
    A
    Arcade and Variety
    Contribute: 50-100%
    Wager: 0xB
Ongoing Bonus - Option 3
250%
Unlimited
0XB
  Non-Cashable
Slots Wager: 0xB
Table Games Wager: 0xB to Unlimited
Video Poker Wager: 0xB
Arcade and Variety Wager: 0xB
Bonus Code: SPECTACULAR
Claim Now
  • Ongoing Bonus

  • Bonus Code
  • 250% Bonus 
  • Non-Cashable
  • 250%
  • Unlimited
  • 0XB
  • S
    Slots
    Contribute: 100%
    Wager: 0xB
    T
    Table Games
    Contribute: 0%
    Wager: Unlimited
    V
    Video Poker
    Contribute: 0%
    Wager: Unlimited
    A
    Arcade and Variety
    Contribute: 0-100%
    Wager: 0xB to Unlimited
Ongoing Bonus
250%
Unlimited
0XB
  Non-Cashable
Slots Wager: 0xB
Table Games Wager: Unlimited
Video Poker Wager: Unlimited
Arcade and Variety Wager: 0xB to Unlimited
Bonus Code: POWERBALL250
Claim Now
  • Ongoing Bonus

  • + 200% Tue...
  • Bonus Code
  • Match My Bonus Tuesday 
  • Non-Cashable
  • 200%
  • Unlimited
  • 0XB
  • S
    Slots
    Contribute: 100%
    Wager: 0xB
    T
    Table Games
    Contribute: 0%
    Wager: Unlimited
    V
    Video Poker
    Contribute: 0%
    Wager: Unlimited
    A
    Arcade and Variety
    Contribute: 0-100%
    Wager: 0xB to Unlimited
Ongoing Bonus
+ 200% Tuesday Cash back
200%
Unlimited
0XB
  Non-Cashable
Slots Wager: 0xB
Table Games Wager: Unlimited
Video Poker Wager: Unlimited
Arcade and Variety Wager: 0xB to Unlimited
Bonus Code: MATCHME200
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Our Take

Being a new user is a rewarding experience for those who deposit big because there is a 1000% bonus package. It allows a 800% match on the initial deposits, which start from a minimum of USD 30. Those who claim the first part of the offer are entitled to 100% cashback. If the deposit is above USD 100, a 100% VIP match and VIP status are added to the menu. All bonuses should be rolled over 30x.


Privileged gamers can progress through five stages, which include Red, Black, Green, Gold, and Blue labels. Each one includes unique benefits, such as higher deposit and withdrawal limits, monthly cashback, higher conversion rates for loyalty points, personalized bonus offers, and more. More options for those who are interested in different loyalty programs are listed here.

 
Games and Software
Section Rating: 4.3  
 

Downloadable Software

Provider Realtime Gaming
Popularity 2 (used by 72 out of 926 casinos)
Game Speed  Medium (BlackJack 16 hpm, Roulette 8 spm, Videoslots 42 spm)
PC Performance  Light (CPU 15%, Ram 200MB, HDD 100MB)
Number of games 222 (Slots: 116, Video Poker: 77, Table Games: 22, Arcade and Variety: 7)

Instant-Play Software

ProvidersTotal
Realtime Gaming Realtime Gaming 121
Total121

Mobile Software

Mobile Version Available

Popular Games on The Virtual Casino

 

Our Take

Realtime Gaming provides more than 120 games of all types, except for live dealer. The online lobby is filtered by new games, slots, table games, video poker, and specialty games.

 

Fans of RTG know that the selection of slot machines is decent. Aztec Treasures is among the most popular and favorite of progressive releases, while there are also Cash Bandits, Crazy Vegas, Crystal Waters, and plenty of other video and classic reels.

 

The table games collection is smaller, consisting mostly of blackjack and table poker types, such as Pai Gow and Tri Card poker, and European and Perfect Pairs Blackjack. Baccarat, craps, and American Roulette are also available for betting.


There are more than ten video poker options, among them Joker Poker, Double Double Jackpot Poker, Deuces Wild, 777’s Wild, and more. Arcades are scarce, and provide only keno and scratch cards.