Established 2004

Winner Casino

Key Rating: 3.4

(United States: Virginia is not allowed. See the list of 0 casinos accepting United States: Virginia

)

Gaming Features:

Visit Casino

Supervision:

Licensing authorityAntigua and Barbuda
No Disput Resolver

General Information
Banking and Payouts
Web Reputation
Promotions and Bonuses
Games and Software
Visit Casino

General Information

Section Rating: 3.3

Main

Associated Companies

Operated by

Universe Entertainment Services Malta Limited

Affiliate Program

NetHive

Licensed in

Antigua and Barbuda

Year Established

2004

Associated Casinos

Titles

Average rating

3.34

Partner Casino Restrictions

Unknown

Additional Betting Options

Other

Languages Supported

Casino Web Site English, Russian, Spanish, Czech, Greek, Norwegian, Polish, Portuguese, Swedish, German

Targeted Countries

Targeted Countries No targeted specified

Country Limitations for United States: Virginia

Registration RestrictionsUnited States
Show all 1 countries Hide -49 countriesUnited States
Show all 2 countries Hide -48 countries

Contacts and Support

General

Current Casino Time19:18 (UTC+0)

Live chatRegistered players only

24/7 supportYes

Website FAQsYes

Phone

International+632-756-7876

UK+44-808-1203-498

Canada US

Other countries Australia

Email

General emailSend an Email

Feedback Form None

VIP email None

Other email None

Fax

InternationalUnknown

UKUnknown

Canada USUnknown

Other countries Unknown

Mail Adress

TitleWinner Supports

Street & NumberP.O. Box 2642 Makati Post Office,Gil Puyat Avenue

CityMakati City

CountryPhilippines

Post CodeUnknown

Social Media

Casino accountsFacebook Twitter

Complaints Handling Procedure

ProcedureNo disputes, casino's decision is final

Licensing Authority

Location Antigua and Barbuda

License Name The Directorate of Offshore Gaming. Division of Gaming

Complain via Email

Show full information

Supervising Organizations

eCOGRA Not Accepted

IBAS Not Accepted

Other Organizations None

Gambling Portals

Latestcasinobonuses Representative

Casinomeister Not represented

Askgamblers Representative

Other

Facebook Inactive Page

Banking and Payouts

Section Rating: 3.7

Payment Methods for United States: Virginia

Currencies DKK, EUR, NOK, ZAR, SEK, GBP, USD, AUD, RUB

Payout Times

Advertised payout time

To e-wallets from 3 to 4 Business days

By cheque from 13 to 24 Business days

Of that, reversal period 3 days

Reported payout time

For this casino from 1 to 4 days, median is 4 days

For all associated casinos from 1 to 4 days, median is 4 days

KeyToCasino estimated payout time

To e-wallets from 1 to 7 days, best guess 4 days

Non-payment risk 30%

Limits

Max cashout one time 9000

Max cashout monthly 9000

Withdrawal Min Min withdrawal is 20

Deposit Min Min deposit is 20

Deposit Max Max deposit is 5000

Fees

Player Activity Account inactivity for 180 days may result in fees

Other

Web Reputation

Section Rating: 1.2

Player Experience Summary

Money

Support

General

Other
Negative

Mixed

Positive
No

Unknown

Yes
0 to 3 days

4 to 9 days

10 to 30 days

31 days and more

Player Experience Details

Date	Class	Type	Solved?	Summary
201307 Jul 2013	1	1	0	Customer support is quick and nice.
201306 Jun 2013	1	1	0	Customer support is friendly and resolves the player's problems very quickly.
201306 Jun 2013	1	2	0	A complaint about the fact that live help is only available for the users who already logged in.
201304 Apr 2013	1	0	3	Player asked support to set a deposit limit on his account but it did not work and support is not helping to solve the issue.
201304 Apr 2013	1	2	2	Casino was not following the Responsible Gambling Policy and allowed a compulsive player to deposit a significant amount of money before closing his account.
201303 Mar 2013	0	1	0	Cashout of $200 took about 30 hours.
201302 Feb 2013	0	1	0	Cashout went very fast.
201212 Dec 2012	0	0	1	Withdrawal of £1000 took a very long time.
201212 Dec 2012	0	0	1	Payout has been significantly delayed due to the slow verification process.
201211 Nov 2012	0	0	1	Player is unable to withdraw his winnings due to the terms of withdrawal that he was previously unaware of.
201303 Mar 2013	1	0	1	Player says that customer support at Winner Casino is not efficient and didn't answer his questions which he assumed to have been very simple.
201202 Feb 2012	4	2	0	Player is unsatisfied with the maximum monthly withdrawal amount at Winner Casino.
201304 Apr 2013	1	0	1	Customer service is not answering the player's questions.
201304 Apr 2013	0	1	0	Player has never had any issues with the cashout at Winner Casino.
201303 Mar 2013	0	0	1	Player experienced some misunderstanding regarding the documents verification and was not paid his winnings even after waiting for 2 months.
201303 Mar 2013	0	0	1	Player was unable to withdraw his winnings due to an address error on the bill he sent them to verify himself.
201302 Feb 2013	1	2	1	Player was unable to access the live chat and log into his account.
201302 Feb 2013	0	1	0	Player withdrew his winnings within 4 working days.
201301 Jan 2013	0	2	1	Withdrawal to Moneybookers was still not paid 6 days after the request.
201211 Nov 2012	0	0	2	Player was unable to withdraw his winnings because of the bonus he used.
201211 Nov 2012	1	0	1	Player was unable to reach live support.
201204 Apr 2012	0	1	0	Withdrawal has been paid within 4 days of the request.
201203 Mar 2012	0	1	0	Player successfully withdrew his winnings from Winner Casino.

Show all 23 feedbacks

Gambling Portal Ratings

Askgamblers CasinoRank

CasinoAdvisor Rating

Casinolistings Rating

Casinomeister Rating

Latest Casino Bonuses Rating

ThePOGG Rating

Gambling Portal Statuses

Askgamblers StatusNo Status

Casinomeister StatusNot recommended

Latest Casino Bonuses StatusNo Status

Online Casino City StatusNo Status

Casinolistings StatusBlacklisted and rogue

Promotions and Bonuses

Section Rating: 4.8

*Total Bonus: €5465

for deposits 50-999

Claim

Play-through Requirement and Bonus Structure

Type NameCashable PercentMax Bonus Wager Allowed Games

New Player No Deposit Bonus
Bonus Code

Sign Up (No Deposit) Bonus
Non-Cashable
N/A
€10
50XB
S
Slots
Contribute: 100%
Wager: 50xB
T
Table Games
Contribute: 0-100%
Wager: 50xB to Unlimited
V
Video Poker
Contribute: 0-20%
Wager: 250xB to Unlimited
A
Arcade and Variety
Contribute: 5-100%
Wager: 50xB to 1000xB

First Deposit Welcome Bonus - Option 1
Bonus Code

25% New Player Bonus
Non-Cashable
25%
€6
8XBD
S
Slots
Contribute: 100%
Wager: 8xBD
T
Table Games
Contribute: 0-100%
Wager: 8xBD to Unlimited
V
Video Poker
Contribute: 0-20%
Wager: 40xBD to Unlimited
A
Arcade and Variety
Contribute: 5-100%
Wager: 8xBD to 160xBD

First Deposit Welcome Bonus - Option 2
Bonus Code

100% New Player Bonus
Non-Cashable
100%
€49
22XBD
S
Slots
Contribute: 100%
Wager: 22xBD
T
Table Games
Contribute: 0-100%
Wager: 22xBD to Unlimited
V
Video Poker
Contribute: 0-20%
Wager: 110xBD to Unlimited
A
Arcade and Variety
Contribute: 5-100%
Wager: 22xBD to 440xBD

200% First Deposit Bonus
Non-Cashable
200%
€450
22XBD
S
Slots
Contribute: 100%
Wager: 22xBD
T
Table Games
Contribute: 0-100%
Wager: 22xBD to Unlimited
V
Video Poker
Contribute: 0-20%
Wager: 110xBD to Unlimited
A
Arcade and Variety
Contribute: 5-100%
Wager: 22xBD to 440xBD

Mid-Roller First Deposit
Non-Cashable
100%
€1000
20XBD
S
Slots
Contribute: 100%
Wager: 20xBD
T
Table Games
Contribute: 0-100%
Wager: 20xBD to Unlimited
V
Video Poker
Contribute: 0-20%
Wager: 100xBD to Unlimited
A
Arcade and Variety
Contribute: 5-100%
Wager: 20xBD to 400xBD

High Roller Welcome Bonus
for deposi...
Bonus Code

High Roller First Deposit
Non-Cashable
50%
€1500
15XBD
S
Slots
Contribute: 100%
Wager: 15xBD
T
Table Games
Contribute: 0-100%
Wager: 15xBD to Unlimited
V
Video Poker
Contribute: 0-20%
Wager: 75xBD to Unlimited
A
Arcade and Variety
Contribute: 5-100%
Wager: 15xBD to 300xBD

Second Deposit Welcome Bonus - Option 1
Bonus Code

First Month Bonus Pack
Non-Cashable
25%
€500
12XBD
S
Slots
Contribute: 100%
Wager: 12xBD
T
Table Games
Contribute: 0-100%
Wager: 12xBD to Unlimited
V
Video Poker
Contribute: 0-20%
Wager: 60xBD to Unlimited
A
Arcade and Variety
Contribute: 5-100%
Wager: 12xBD to 240xBD

Second Deposit Welcome Bonus - Option 2
Bonus Code

First Month Bonus Pack
Non-Cashable
60%
€300
12XBD
S
Slots
Contribute: 100%
Wager: 12xBD
T
Table Games
Contribute: 0-100%
Wager: 12xBD to Unlimited
V
Video Poker
Contribute: 0-20%
Wager: 60xBD to Unlimited
A
Arcade and Variety
Contribute: 5-100%
Wager: 12xBD to 240xBD

Ongoing Bonus - Option 1
Bonus Code

Alternative Payment Methods
Non-Cashable
15%
€750
12XBD
S
Slots
Contribute: 100%
Wager: 12xBD
T
Table Games
Contribute: 0-100%
Wager: 12xBD to Unlimited
V
Video Poker
Contribute: 0-20%
Wager: 60xBD to Unlimited
A
Arcade and Variety
Contribute: 5-100%
Wager: 12xBD to 240xBD

Referral Bonus - For Referrer
Bonus Code

Refer a Friend
Non-Cashable
N/A
€50
12XBD
S
Slots
Contribute: 100%
Wager: 12xBD
T
Table Games
Contribute: 0-100%
Wager: 12xBD to Unlimited
V
Video Poker
Contribute: 0-20%
Wager: 60xBD to Unlimited
A
Arcade and Variety
Contribute: 5-100%
Wager: 12xBD to 240xBD

Referral Bonus - For Referee
Bonus Code

Refer a Friend
Non-Cashable
100%
€50
12XBD
S
Slots
Contribute: 100%
Wager: 12xBD
T
Table Games
Contribute: 0-100%
Wager: 12xBD to Unlimited
V
Video Poker
Contribute: 0-20%
Wager: 60xBD to Unlimited
A
Arcade and Variety
Contribute: 5-100%
Wager: 12xBD to 240xBD

Ongoing Bonus - Option 2
Bonus Code

Alternative Payment Methods
Non-Cashable
10%
€500
12XBD
S
Slots
Contribute: 100%
Wager: 12xBD
T
Table Games
Contribute: 0-100%
Wager: 12xBD to Unlimited
V
Video Poker
Contribute: 0-20%
Wager: 60xBD to Unlimited
A
Arcade and Variety
Contribute: 5-100%
Wager: 12xBD to 240xBD

Daily Bonus
Bonus Code

Daily Deposit Bonuses
Non-Cashable
Varies
€300
12XBD
S
Slots
Contribute: 100%
Wager: 12xBD
T
Table Games
Contribute: 0-100%
Wager: 12xBD to Unlimited
V
Video Poker
Contribute: 0-20%
Wager: 60xBD to Unlimited
A
Arcade and Variety
Contribute: 5-100%
Wager: 12xBD to 240xBD

Games and Software

Section Rating: 3.9

Downloadable Software

Provider	Playtech
Popularity	1 (used by 48 out of 894 casinos)
Game Speed	Medium (BlackJack 16 hpm, Roulette 26 spm, Videoslots 20 spm)
PC Performance	Heavy (CPU 20%, Ram 500MB, HDD 3500MB)
Number of games	272 (Slots: 152, Video Poker: 16, Table Games: 45, Arcade and Variety: 59)

Instant-Play Software

Providers	Total	Slots	Table Games	Video Poker	Arcade & Variety
Playtech	226
Ash Gaming	12


Total	238

Mobile Software

Mobile Version Available

Popular Games on Winner Casino

Visit Casino