Captain Cooks Casino

 Key Rating: 3.7

Key Rating3.72

Section Ratings:

Ownership and Associations4.12

Software Providers4.76

Games and House Advantage5

Promotions and Bonuses3.15

Countries and Languages3.33

Banking and Payouts3.73

Contacts and Support4.42

Supervising Authorities3.79

Standings at Gambling Portals4.7

Player Experiences3.48

  (United States: Virginia is not allowed. See the list of 926 casinos accepting United States: Virginia United States: Virginia)
 
  • Software
  • US Friendly
    Players residing in United States: Virginia are accepted. English version is available. Click the icon to play.
  • 100%
    €100
    Bonus

    Welcome bonus. Click the icon to claim.

  • Slots:488
    Table Games:19
    Video Poker:16
    Arcade and Variety:29
    Game Variety
  • Fast Pay
    Estimated payout time is 3 days. Click the icon for more details.
  • Supported
  • No Live
    Live dealer games are not available. Click the icon for more details.
  • Supervised
    This casino is accredited by an authority which accepts and actively pursues players' complaints. Click the icon for more details.
 
 
 
Captain Cooks Casino Review — Main Takes
Captain Cooks Casino belongs to a large network of reputable brands. Key facts worth knowing about it are:
  • Experience and Reputation
    It has been on the gambling market for over 15 years.
  • Technological Diversity
    Clients can choose between download and instant play modes.
  • Mobile Support
    There is a specially developed portable version compatible with Android, iOS and Windows.
  • Selection of Sister Casinos
    Its owner manages more than 20 other websites, which are all united by one loyalty rewards program.
  • Powered by Single Software
    All entertainment is provided by Microgaming.
  • Big Choice of Games
    More than 400 games of all types are available.
 
General Information
Section Rating: 4.1  
 

Main

Associated Companies
Casino Rewards
(Apollo Entertainment Limited)
Affiliate Program
Rewards Affiliates  
Licensed in
Year Established
1999 

Additional Betting Options

  • None

Languages Supported

Casino Web Site English, French, German

Targeted Countries

Targeted Countries No targeted specified

Country Limitations for United Kingdom

Our Take

Captain Cooks Casino has been in the online gambling market since 1999. Not only it is one of the oldest places to bet and win on the Internet, but it also belongs to one of the web’s largest networks – the Rewards Group.

 

This company manages roughly 30 gambling destinations, including Colosseum, Music Hall, Lucky Emperor, Players Palace, and many others. All of them are linked by the centralized loyalty program, which makes it a convenient and beneficial experience for everyone to hold two or more accounts.

 

The platform provides all types of games, and owns the license from the Kahnawake Gaming Commission. The content is available in multiple languages, including Danish, English and German. Most visits are from residents of Canada, UK, New Zealand as well as from Germany, Slovakia and South Africa.

 

From a technical point of view, there are both the download software and the instant play mode. Those willing to play from portable devices are free to use the mobile version, which includes about 80 games. No app has been developed, however.

 

Owners of a login can take advantage of free play, real money wins, and promotions. The sign in process is available both online and after installing the software.

Contacts and Support

General

Current Casino Time10:24 (UTC+0)

Live chatYes

24/7 supportYes

Website FAQsYes

Phone

International+1-888-942-7466

UK+44-800-917-1545

Canada US+1-866-312-7466

Other countries Denmark, Germany

General emailSend an Email

Feedback Form None

VIP email None

Other emailSend an Email

Fax

InternationalUnknown

UKUnknown

Canada USUnknown

Other countries Unknown

Mail Adress

TitleUnknown

Street & NumberUnknown

CityUnknown

Country

Post CodeUnknown

Social Media

Casino accounts

Complaints Handling Procedure

ProcedureComplaints may be resolved by Ecogra

Licensing Authority

Location Kahnawake

License Name Kahnawá:ke Gaming Commission

Complainvia Email | via Website Form

Show full information

Supervising Organizations

eCOGRA Complaints Accepted  

IBAS Not Accepted


Other Organizations None

Gambling Portals 

Casinomeister PAB

Askgamblers Representative

Latestcasinobonuses Not represented

Other

FacebookInactive Page

 
Banking and Payouts
Section Rating: 3.7  
 

Payout Times

Advertised payout time

To e-wallets  from 3 to 3 Business days

By cheque from 5 to 23 Business days

Of that, reversal period2 days

Reported payout time

For this casino from 2 to 14 days, median is 4 days

For all associated casinos from 1 to 14 days, median is 3 days

KeyToCasino estimated payout time 

To e-wallets from 1 to 7 days, best guess 3 days

Non-payment risk 1%

Limits

Max cashout one time 4000

Max cashout monthly 16000

Withdrawal Min A minimum withdrawal amount limit for Fedex/Courier checks and DBT is 300 USD, for all other methods is 50USD 

Max cashout details Players who win a sum that is 5 times or more greater than their total purchases across all Casino Rewards partner casinos will only be able to withdraw their winnings at a sum of 4,000 USD a week exept progressive wins/payouts 

Our Take

There are plenty of convenient ways to deposit money. At visitors’ fingertips are several e-wallets, payment transfer systems and cards, as well as prepaid vouchers. Among internationally accepted and widely used methods are Neteller, EcoPayz, PayPal and Qiwi. Among debit and credit cards, everyone will find Visa, Maestro, Entropay, Postepay and Kalibra, as well as MasterCard. Neosuf and Paysafecard are the prepaid vouchers accepted here.

 

Members can also deposit via offline bank transfer and its variations – Citadel Commerce, Trustly and IDebit. Residents of Australia can use Poli, Canadian gamers are offered InstaDebit, there is eCheck for US residents, and Euteller or PugglePay for Scandinavian countries. Other local systems include Australian EPS, Portuguese Multibanco, German Sofort and Giropay, as well as Polish Przelewy24.

 

As opposed to having a big choice of deposit methods, the selection of currencies is limited to Euros, British pounds, and U.S. and Canadian dollars. The minimum withdrawal is 50 USD for all methods except bank checks. Clientele reports that the operator pays within three days. The estimated non-payment risk is minimal – 1%.

Fees

Player Activity Account inactivity for 90 days may result in fees

Withdrawal Fees Following withdrawal charges apply: mail checks - 25 USD, courier checks and DBT - 50 USD 

Other

Withdrawals Players that have not previously received withdrawals via these methods will be subject to additional verification checks which may take up to 5-7 working days 

 
Web Reputation
Section Rating: 4.1  
 

Player Experience Summary 

  • By class

    Money

    62.5%

    Support

    16.67%

    General

    8.33%

    Other

    12.5%

  • Type

    Negative

    ,58.33%

    Mixed

    16.67%

    Positive

    25%

  • Solved

    No

    42.86%

    Unknown

    14.29%

    Yes

    42.86%

  • Rep. payout time

    0 to 3 days

    50%

    4 to 9 days

    40%

    10 to 30 days

    10%

    31 days and more

    0.01%

  • Negative

    Mixed

    Positive

  • No

    Unknown

    Yes

  • Money

    Support

    General

    Other

  • Negative

    Mixed

    Positive

  • No

    Unknown

    Yes

  • 0 to 3 days

    4 to 9 days

    10 to 30 days

    31 days and more

  • Negative

    Mixed

    Positive

  • No

    Unknown

    Yes

Player Experience Details

Show all 24 feedbacks

Gambling Portal Ratings

Askgamblers CasinoRank
CasinoAdvisor Rating
Casinolistings Rating
Casinomeister Rating
Latest Casino Bonuses Rating
ThePOGG Rating

Gambling Portal Statuses

Askgamblers StatusGood
Casinomeister StatusAccredited
Latest Casino Bonuses StatusNo Status
Online Casino City StatusNo Status
Casinolistings StatusNo Status

Our Take

It is labeled “Good” and rated 8 out of 10 at AskGamblers. LCB evaluates it at 4 out of 5. The POGG is more critical, giving Captain Cooks an average 6 out of 10. Only 25% of feedback is complaints, and of those, 43% are solved by the customer support.

 

The help desk contact points are 24/7 live chat, phone and e-mail. Up to 60% of reviews from users are positive. Half of them receive their withdrawals in less than three days. If issues are not resolved by the staff, they can be escalated to eCOGRA – the supervising authority.  

 
Promotions and Bonuses
Section Rating: 3.2  
 
 
*Total Bonus:  €500
 
 

Key Facts - Captain Cooks Casino Bonus Review

  • Bonus Codes: Bonuses are available automatically after depositing, and they do not require codes.
  • Game Contribution: Slots and arcades contribute 100%, table games – from 2% to 50%, and video poker – up to 10%.
  • Cashable: If the terms are fulfilled, bonus money can be cashed out.
  • Bonus Offers: There are Welcome bonuses, monthly promotions, and cash prizes for referring a friend.
 

Play-through Requirement and Bonus Structure

  • First Deposit Welcome Bonus

  • May be use...
  • Bonus Code
  • 1st deposit Bonus 
  • Cashable
  • 500%
  • 25
  • 60XB
  • S
    Slots
    Contribute: Unknown
    T
    Table Games
    Contribute: Unknown
    V
    Video Poker
    Contribute: Unknown
    A
    Arcade and Variety
    Contribute: Unknown
  • *New Customer Offer. T&C’s Apply. 18+. The minimum deposit amount is £5 for all subsequent deposits after the first deposit at the casino. The 100 changes are credited as a £25 bonus and players can wager 100 times at £0.25 on the Mega Moolah slot machines. A sixty times wagering requirement applies on the welcome bonuses and certain games contribute a different percentage to the wagering requirement. Game contribution: All Video Pokers except All Aces Video Poker, Caribbean Draw Poker, Texas Hold'em Bonus Poker Gold, Triple Action Hold'em Bonus Poker Gold, Classic Blackjack and all Roulettes count 2% towards wagering requirements. The first deposit bonus is subject to 60 times play-through before your balance may be cashed in.

First Deposit Welcome Bonus
May be used to place 100 $0.25 bets on the progressive jackpot slot games
500%
25
60XB
  Cashable
Slots
Table Games
Video Poker
Arcade and Variety

*New Customer Offer. T&C’s Apply. 18+. The minimum deposit amount is £5 for all subsequent deposits after the first deposit at the casino. The 100 changes are credited as a £25 bonus and players can wager 100 times at £0.25 on the Mega Moolah slot machines. A sixty times wagering requirement applies on the welcome bonuses and certain games contribute a different percentage to the wagering requirement. Game contribution: All Video Pokers except All Aces Video Poker, Caribbean Draw Poker, Texas Hold'em Bonus Poker Gold, Triple Action Hold'em Bonus Poker Gold, Classic Blackjack and all Roulettes count 2% towards wagering requirements. The first deposit bonus is subject to 60 times play-through before your balance may be cashed in.

No bonus code required.
Redemption Procedure: Automatically after deposit
Claim Now
  • 2nd deposit Bonus 
  • Cashable
  • 100%
  • 100
  • 30XB
  • S
    Slots
    Contribute: 100%
    Wager: 30xB
    T
    Table Games
    Contribute: 2-50%
    Wager: 60xB to 1500xB
    V
    Video Poker
    Contribute: 0-10%
    Wager: 300xB to Unlimited
    A
    Arcade and Variety
    Contribute: 100%
    Wager: 30xB
Second Deposit Welcome Bonus
100%
100
30XB
  Cashable
Slots Wager: 30xB
Table Games Wager: 60xB to 1500xB
Video Poker Wager: 300xB to Unlimited
Arcade and Variety Wager: 30xB
No bonus code required.
Redemption Procedure: Automatically after deposit
Claim Now
  • 3rd deposit Bonus 
  • Cashable
  • 50%
  • 150
  • 30XB
  • S
    Slots
    Contribute: 100%
    Wager: 30xB
    T
    Table Games
    Contribute: 2-50%
    Wager: 60xB to 1500xB
    V
    Video Poker
    Contribute: 0-10%
    Wager: 300xB to Unlimited
    A
    Arcade and Variety
    Contribute: 100%
    Wager: 30xB
Third Deposit Welcome Bonus
50%
150
30XB
  Cashable
Slots Wager: 30xB
Table Games Wager: 60xB to 1500xB
Video Poker Wager: 300xB to Unlimited
Arcade and Variety Wager: 30xB
No bonus code required.
Redemption Procedure: Automatically after deposit
Claim Now
  • 4th deposit Bonus 
  • Cashable
  • 25%
  • 125
  • 30XB
  • S
    Slots
    Contribute: 100%
    Wager: 30xB
    T
    Table Games
    Contribute: 2-50%
    Wager: 60xB to 1500xB
    V
    Video Poker
    Contribute: 0-10%
    Wager: 300xB to Unlimited
    A
    Arcade and Variety
    Contribute: 100%
    Wager: 30xB
Fourth Deposit Welcome Bonus
25%
125
30XB
  Cashable
Slots Wager: 30xB
Table Games Wager: 60xB to 1500xB
Video Poker Wager: 300xB to Unlimited
Arcade and Variety Wager: 30xB
No bonus code required.
Redemption Procedure: Automatically after deposit
Claim Now
  • 5th deposit Bonus 
  • Cashable
  • 100%
  • 100
  • 30XB
  • S
    Slots
    Contribute: 100%
    Wager: 30xB
    T
    Table Games
    Contribute: 2-50%
    Wager: 60xB to 1500xB
    V
    Video Poker
    Contribute: 0-10%
    Wager: 300xB to Unlimited
    A
    Arcade and Variety
    Contribute: 100%
    Wager: 30xB
Fifth Deposit Welcome Bonus
100%
100
30XB
  Cashable
Slots Wager: 30xB
Table Games Wager: 60xB to 1500xB
Video Poker Wager: 300xB to Unlimited
Arcade and Variety Wager: 30xB
No bonus code required.
Redemption Procedure: Automatically after deposit
Claim Now

Our Take

The first deposit bonus is known as an opportunity to instantly become a millionaire. The way it works is that a minimum payment is rewarded with 25 Euros, combined with 100 chances to go for big wins. In other words, the bonus money can be turned into 100 0.25 eurocents bets on progressive games.

 

Captain Cooks is proud to be the place where four of its clients have become millionaires through this promotion. A person named K.E. won 5.5 million dollars on Mega Moolah. The wagering requirements for the deal are 30xBD within seven days.  

 
Games and Software
Section Rating: 4.9  
 

Downloadable Software

Provider Microgaming
Popularity 3 (used by 62 out of 925 casinos)
Game Speed  Medium (BlackJack 15 hpm, Roulette 25 spm, Videoslots 27 spm)
PC Performance  Heavy (CPU 20%, Ram 450MB, HDD 500MB)
Number of games 581 (Slots: 430, Video Poker: 58, Table Games: 76, Arcade and Variety: 17)

Instant-Play Software

ProvidersTotal
Microgaming Microgaming 472
Total472

Mobile Software

Mobile Version Available

Popular Games on Captain Cooks Casino

 

Our Take

This Microgaming-powered library offers approximately 460 games of all types, except for live dealer. All other classes are represented well. There are plenty of classic, video and progressive slots, including the iconic ones, such as Immortal Romance and Break da Bank.

 

Video poker includes more than 15 variations, and there are plenty of table games. Finally, arcades – the cohort typically offered in a small selection elsewhere – includes up to 50 options here. Both classic and vintage arcades, as well as lottery and scratch cards, are included. The mobile version features all game types, only in smaller amounts.

 

The average RTP, as reported by eCOGRA’s monthly audit, is 95.15%. The highest RTP is for video poker – 96.83%, while table games have the lowest RTP – 94.96%.