Casino Cruise

 Key Rating: 3.6

Key Rating3.62

Section Ratings:

Ownership and Associations3.67

Software Providers4.89

Games and House Advantage4.73

Promotions and Bonuses3.85

Countries and Languages3.29

Banking and Payouts3.18

Contacts and Support4.46

Supervising Authorities4.17

Standings at Gambling Portals4.34

Player Experiences2.6

  (United States: Virginia is not allowed. See the list of 151 casinos accepting United States: Virginia United States: Virginia)
 
  • + 11 Other Software
  • VA Allowed
    Players residing in United States: Virginia are accepted. Click the icon to play.
  • 100%
    €200
    Bonus

    Welcome bonus. Click the icon to claim.

  • Slots:743
    Table Games:14
    Video Poker:14
    Arcade and Variety:25
    Game Variety
  • Fast Pay
    Estimated payout time is 5 days. Click the icon for more details.
  • Supported
  • Live Dealers
    Live dealer games available. Click the icon to play.
  • Supervised
    This casino is accredited by an authority which accepts and actively pursues players' complaints. Click the icon for more details.
 
  • Licensing authority
  • Dispute resolvereCogra (non-UK)
 
 
Casino Cruise Review — Main Takes
With its appealing getaway theme, Casino Cruise made a memorable statement when first appearing among competitors of the iGaming industry. Several years after its successful launch, it is still among the most frequently visited online places to bet and win, and here is why:
  • THE EXCLUSIVE TRIP
    Themed as a luxurious cruise line ship, the brand invites its passengers to join the round-the-world getaway, docking at thrilling spots and relaxing while playing.
  • CRUISE WITH AWARD WINNERS
    The diversity of promotions, friendly support, and fast payouts were among features that brought this gaming liner its first rewards. There is now also the Seal of Approval – a high award for customer-oriented companies.
  • GET THE BEST DEALS
    The promotions section is always packed with diverse bonus offers for newbies and regulars.
  • SELECT AMONG OVER 1000 GAMES
    All types of content are represented – from table games to video, classic and progressive jackpot slots, as well as live dealer, arcades and video poker games.
  • VARIETY OF SUPPLIERS
    Content is delivered to the library by some of the biggest names in the industry, including Microgaming, Net Entertainment, and Evolution Gaming.
  • PLAY ANYWHERE ANYTIME
    Apart from the mobile version of the website, there is a special downloadable app to play favorite games from phones and tablets anywhere at any time.
 
General Information
Section Rating: 4.1  
 

Main

Associated Companies
Affiliate Program
Genesis Affiliates (Affiliate Cruise)  
Year Established
2014 

Associated Casinos

Average rating
3.08
Partner Casino Restrictions
Unknown

Additional Betting Options

  • None

Languages Supported

Casino Web Site English, Russian, Finnish, Norwegian, Swedish, German

Targeted Countries

Targeted Countries No targeted specified

Country Limitations for United States: Virginia

Registration RestrictionsUnited States
United States

Our Take

Casino Cruise was founded in 2014. Every Matrix N.V. was listed among its first owners. Currently, the label is managed by Genesis Global Limited, which also runs SpinIt, Sloty, Vegas Hero, and Genesis. Licenses are granted by the three powerful institutions – Malta Gaming Authority, United Kingdom Gambling Commission, and the government of Curacao.

The brand launched so successfully, that after the first five months, it was awarded by the iGaming affiliate community as the Best Affiliate Program Newcomer of 2015 for the impressive platform for the business partners. It was also shortlisted for the EGR Innovative Start-up Award in 2016.

When the new gambling destination was launched, its content and services were available in English, Finnish, German, Russian, and Norwegian, while the language list for games was a bit smaller. Recently, the Swedish adaptation was added to the menu, as well. Most of the incoming traffic comes from Sweden, Germany, Finland, and the United Kingdom.

Although the design itself is not responsive, there is the instant mobile version and the downloadable app for the iOS platform. The navigation through the online ship is simple and fast. The main page acquaints with all the newest games and provides the login field.

To board this ship, any new player will simply have to click the “Join Now!” button and register. For the boarding ticket to be valid, one will have to provide personal data, a home address, preferred currency, and contacts and come up with a password no shorter than eight characters that has both letters and numbers.

If confused at any point in the process, one may contact the crew of the cruise line ship, which is the live chat. Help may also be obtained via phone and email. All contact numbers are listed both at this review page and at the help deck on the main page of the liner.

Contacts and Support

General

Current Casino TimeUnknown

Live chatYes

24/7 supportNo

Website FAQsYes

Phone

Internationalcall me back service

UK

Canada US+1-647-5575-087

Other countries Australia, Austria, Malta

General emailSend an Email

Feedback Form None

VIP email None

Other emailSend an Email

Fax

International+44-208-166-1325

UKUnknown

Canada USUnknown

Other countries Unknown

Mail Adress

TitleEveryMatrix Ltd

Street & NumberSuite 4, Num. 62/63 Morina Court, George Borg Olivier Street

CitySt.Julians

CountryMalta

Post CodeSTJ 1081

Social Media

Casino accounts

Complaints Handling Procedure

ProcedureComplaints may be resolved with Licensor

Licensing Authority

Location United Kingdom

License Name Gambling Commission

Complain via Website Form

Show full information

Supervising Organizations

eCOGRA Not Accepted

IBAS Not Accepted


Other Organizations None

Gambling Portals 

Latestcasinobonuses Representative

Casinomeister PAB  + Representative

Askgamblers Representative

Other

Facebook Active Page

 
Banking and Payouts
Section Rating: 3.2  
 

Payout Times

Advertised payout time

To e-wallets  from 0 to 1 Business days

By cheque N/A

Of that, reversal period Unknown

Reported payout time

For this casino from 2 to 10 days, median is 7 days

For all associated casinos from 2 to 13 days, median is 8 days

KeyToCasino estimated payout time 

To e-wallets from 1 to 11 days, best guess 5 days

Non-payment risk  17%

Limits

Max cashout one time 5500

Max cashout monthly 22000

Max cashout details The maximum withdrawal is 5500 EUR per week and 22000 EUR per month 

Withdrawal Min €10 

Our Take

The banking section accommodates an average amount of deposit methods, which includes all popular options, such as Visa, MasterCard, and Maestro cards; Skrill, Neteller, and Ecopayz e-wallets; prepaid Paysafecard voucher; bank transfers; and Europe-oriented methods such as the Scandinavian services Trustly, Euteller, and Zimpler.

To navigate through the best options, the crew offers an easy filter, which will show the best deposit methods for every accepted country.

The currency selection is much bigger than the deposit methods and includes, apart from the world’s leading Euros, US dollars, and British pounds, such currencies as Australian and Canadian dollars, Norwegian krone, Swedish krona, Hungarian forint, Polish zloty, Romanian lei, Ukrainian hryvna, South African rand, and many more. Almost all Europeans can open accounts with their native currencies.

The minimal withdrawal amount is 10 EUR. A winner can cash out no more than 5,500 EUR at a time and no more than 22,000 EUR per month. The cashier promises immediate payouts, and feedback on forums proves the withdrawals take no more than one business day. The estimated non-payment risk is only 3%.

Fees

Player Activity Deposit must be played through the 1 times to avoid the 100% fee
Account inactivity for 365 days may result in fees

Other

 
Web Reputation
Section Rating: 3.5  
 

Player Experience Summary 

Gambling Portal Ratings

Askgamblers CasinoRank
CasinoAdvisor Rating
Casinolistings Rating
Casinomeister Rating
Latest Casino Bonuses Rating
ThePOGG Rating

Gambling Portal Statuses

Askgamblers StatusNo Status
Casinomeister StatusReservation
Latest Casino Bonuses StatusApproved
Online Casino City StatusNo Status
Casinolistings StatusNo Status

Our Take

This operator has high ratings in the online gaming community. It is approved by LCB and many others. The published review by AskGamblers gives it the evaluation of six out of ten, while CasinoMeister rates it eight out of ten. ThePOGG Rating gives it even higher grades – nine out of ten. These numbers refer to the time when our publication was written and may have eventually changed.

Apart from being called the Best Affiliate Program Newcomer of 2015 for its impressive program for partners, it also holds the Seal of Approval, which is given only to titles with the highest standards of client service, availability at multiple devices, usability, and other such features.

The trophy room also hosts the Best Gaming Operator of June 2015 award for versatile promotions, quick payouts, and friendly help desk assistance, which is available via live chat, email, and phone. All complaints may also be taken to the third party, Licensor.

Among negative responses submitted by the registered members, 55% deal with money, and 54% of such issues are successfully solved by the staff. As to payouts, 37% of gamblers report their wins being paid out within one business day, and 50% report payouts within four to nine business days.

 
Promotions and Bonuses
Section Rating: 3.9  
 
 
*Total Bonus:  €1500
+ 100 Spins Starburst for 5 consecutive days after first deposit
 
 

Key Facts - Casino Cruise Bonus Review

  • Bonus Codes: No special codes are needed. The procedure for bonus redemption is to claim one online before depositing.
  • Extra Spins Eligibility: This type of deal may be a part of the welcome offer, as well as a separate position on the menu of weekly promotions.
  • Bonus Terms: Bonus money must be wagered in order to be cashed out, or the offer expires.
  • Game Contribution: Slots and arcades contribute 100%, while table games contribute only 10%. The least value comes from video poker contribution – only 8%.
 

Play-through Requirement and Bonus Structure

  • Welcome package 
  • Cashable
  • 100%
  • 200
  • 40XB
  • S
    Slots
    Contribute: 0-100%
    Wager: 40xB to Unlimited
    T
    Table Games
    Contribute: 10%
    Wager: 400xB
    V
    Video Poker
    Contribute: 5%
    Wager: 800xB
    A
    Arcade and Variety
    Contribute: 10-100%
    Wager: 40xB to 400xB
  • *New Customer Offer. T&C’s Apply. 18+. £10 minimum deposit. 40 x wagering applies. Bonus valid for 14 days. Minimum £5 wager required to activate 200 Free Spins. 20 Free Spins will be credited per day for 10 days after qualifying deposit/wager is met. Free Spins valid for 24 hours from credit. Players from the following countries are not permitted to receive the first deposit bonus, any deposit bonuses or free spins unless otherwise stated: Lithuania, Belarus, Latvia, Czech Republic, China, Bulgaria, Poland, Bosnia and Herzegovina, Croatia, Greece, Republic of Moldova, Malaysia, Georgia, Philippines, Kazakhstan, Vietnam, Thailand, Indonesia, Nigeria, Bangladesh, Mongolia and Ukraine. Minimum deposit: $10. The wagering requirement must be met in full within 14 days of the Bonus being credited to your Bonus Balance, otherwise the Bonus Balance will expire. The following Video slots will be excluded from playing with Bonus balance: All Jackpot games, All live games, Pearls of India, Tower quest, Castle Builder, Forsaken Kingdom, Tomb Raider, Tomb Raider 2, Untamed Bengal Tiger, Untamed Crowned Eagle, Untamed Giant Panda, Untamed Wolf Pack, Peek-a-Boo, Aliens, Blood suckers, Big Bang, Champion of the Track, Dead or Alive, Devil's Delight™, Jackpot 6000, Kings of Chicago, Mega Joker, Robin Hood, Super nudge 6000, The Wish Master. *The following Video Slots will contribute 20% towards bonus wagering: Simsalabim, Big Bad Wolf, Supernova, Hot Ink, Arabian Rose.

  • Exclusive Welcome Bonus 
  • Cashable
  • 150%
  • 300
  • 40XB
  • S
    Slots
    Contribute: 0-100%
    Wager: 40xB to Unlimited
    T
    Table Games
    Contribute: 10%
    Wager: 400xB
    V
    Video Poker
    Contribute: 5%
    Wager: 800xB
    A
    Arcade and Variety
    Contribute: 10-100%
    Wager: 40xB to 400xB
  • Welcome Bonus Swedish 
  • Cashable
  • 100%
  • 200
  • 40XB
  • S
    Slots
    Contribute: 0-100%
    Wager: 40xB to Unlimited
    T
    Table Games
    Contribute: 10%
    Wager: 400xB
    V
    Video Poker
    Contribute: 5%
    Wager: 800xB
    A
    Arcade and Variety
    Contribute: 10-100%
    Wager: 40xB to 400xB
  • *18+ Användarvillkor gäller. T&C’s Apply Apply. Enbart nya spelare. Endast en bonus per Genesis Global Limited varumärke. Läs alltid Bonusvillkoren. Spela ansvarsfullt. www.stödlinjen.se Deposits made via Skrill or Neteller do not qualify for the welcome bonus. Minimum deposit: 100 SEK.

  • Welcome package 
  • Cashable
  • 50%
  • 200
  • 40XB
  • S
    Slots
    Contribute: 0-100%
    Wager: 40xB to Unlimited
    T
    Table Games
    Contribute: 10%
    Wager: 400xB
    V
    Video Poker
    Contribute: 5%
    Wager: 800xB
    A
    Arcade and Variety
    Contribute: 10-100%
    Wager: 40xB to 400xB
  • Third Deposit Welcome Bonus

  • Bonus Code
  • Welcome package 
  • Cashable
  • 25%
  • 300
  • 40XB
  • S
    Slots
    Contribute: 0-100%
    Wager: 40xB to Unlimited
    T
    Table Games
    Contribute: 10%
    Wager: 400xB
    V
    Video Poker
    Contribute: 5%
    Wager: 800xB
    A
    Arcade and Variety
    Contribute: 10-100%
    Wager: 40xB to 400xB
  • Welcome package 
  • Cashable
  • 25%
  • 300
  • 40XB
  • S
    Slots
    Contribute: 0-100%
    Wager: 40xB to Unlimited
    T
    Table Games
    Contribute: 10%
    Wager: 400xB
    V
    Video Poker
    Contribute: 5%
    Wager: 800xB
    A
    Arcade and Variety
    Contribute: 10-100%
    Wager: 40xB to 400xB

Our Take

The site offers versatile bonuses and promotions. They are weekly, monthly, and holiday-inspired. All deal offers are on display within the special calendar located in the Promotions section.

The welcome deal may cover several initial deposits. it is available for the new accounts only, 18+. T&C apply. To find out more about the exact percentage, wagering requirements, and a possible share of extra spins complementing the deal, we suggest our readers visit the Promotions section, as conditions may change from time to time. The bonus is cashable.

Based on the history of prior promotions, there may also be daily cash match offers, weekend freebies, cash points for loyalty, occasional virtual pool parties, and more.

While the no-deposit bonus is not on the menu, what is offered instead is the real dream cruise vacation on the luxury ship. To pursue the cruise line dream, a participant must collect prize draw tickets available after depositing money and participate in the draw lottery.

 
Games and Software
Section Rating: 4.8  
 

Instant-Play Software

ProvidersTotal
Microgaming Microgaming 454
Net Entertainment Net Entertainment 170
Play'n GO Play'n GO 94
Show all Providers
Total718

Mobile Software

Mobile Version Available

Popular Games on Casino Cruise

 

Our Take

The game selection is truly impressive and reaches over 1,300 releases. There are video and classic slots, table games and video poker, live dealer and arcades. All content is accessible both from the desktop and from the mobile version and app.

The library hosts entertainment from less than ten software developers, but they are of the first league. The biggest game selection is from Microgaming, and fans can count the epic The Dark Knight Rises, hilarious Cashanova, vintage Retro Reels and Retro Reels Extreme Heat, and over 400 more games from this famous studio.

Following Microgaming is Net Entertainment with over 200 games, including the thrilling Dracula, ironic Demolition Squad, futuristic EggOMatic, and the ultimate hit – the South Park.

Apart from these two developers, there are also games from Play’n GO, Quickspin, and NYX. Live dealer is provided by Europe’s leader in this type of software – Evolution Gaming.

All content is in one lobby, where it’s categorized by live dealer, blackjack, slots, roulette, and poker games. The roulette section hosts options like American, Auto, Double Ball, English, European, French, and more. Among blackjack variations are Atlantic City, Big Five, Single deck, Double Exposure, Super Fun 21, Spanish, and Vegas Strip, just to name a few. Table pokers cover Caribbean and Cyberstud, Oasis, Pursuit, TXS Hold’em, Triple Pocket Hold’em, and more.

Fans of progressive video slots may enjoy, among others, the legendary Mega Moolah, Cash Splash, and Major Millions by Microgaming. Those who prefer video poker games, will appreciate the big selection that includes Aces and Faces, All Aces, All American, Deuces Wild, Joker Poker, Jacks or Better, and many more.