Platinum Play Casino

 Key Rating: 4.4

Key Rating4.35

Section Ratings:

Ownership and Associations4.8

Software Providers4.76

Games and House Advantage5

Promotions and Bonuses3.29

Countries and Languages3.96

Banking and Payouts4.99

Contacts and Support4.69

Supervising Authorities5

Standings at Gambling Portals4.63

Player Experiences3.35

  (United States: Virginia is not allowed. See the list of 926 casinos accepting United States: Virginia United States: Virginia)
 
  • + 1 Other Software
  • US Friendly
    Players residing in United States: Virginia are accepted. English version is available. Click the icon to play.
  • 100%
    €400
    Bonus

    Welcome bonus. Click the icon to claim.

  • Slots:459
    Table Games:19
    Video Poker:16
    Arcade and Variety:30
    Game Variety
  • Fast Pay
    Estimated payout time is 4 days. Click the icon for more details.
  • Supported
  • Live Dealers
    Live dealer games available. Click the icon to play.
  • Supervised
    This casino is accredited by an authority which accepts and actively pursues players' complaints. Click the icon for more details.
 
  • Licensing authorityMalta
  • Dispute resolver
 
 
Platinum Play Casino Review — Main Takes
Platinum Play Casino has been there for fans of online gaming for over a decade. Many of its customers are return ones because they believe that the experience and quality of services they get here satisfy their expectations. Here are just six of many reasons why players come back for more:
  • Games from True Leaders
    The library hosts Microgaming’s best games and live dealer as well as the live content platform from Europe’s renowned provider: Evolution Gaming.
  • Effective Live Chat
    Players from around the globe report that online support is extremely effective. Over 50% of complaints are successfully resolved by the help desk on a regular basis.
  • Accessible Anywhere
    There is a handy mobile app, downloadable software for desktops, and instant play with a responsive design to make the playing process fast, easy, and comfortable.
  • Multiple Deposit Methods
    From major dollar and European currencies to South American and Asian money, the cashier operates with many of them.
  • Easy Ways to Pay
    The deposit methods are also versatile, and include the main credit cards, e-wallets, and bank transfer options.
  • Loyalty Program
    Regulars get weekly and monthly promotions, point rewards, and VIP offers upon frequent logins and wagering.
 
General Information
Section Rating: 4.8  
 

Main

Associated Companies
Fortune Lounge
(Digimedia Ltd.)
Affiliate Program
Fortune Affiliates  
Licensed in
Year Established
2003 

Associated Casinos

Average rating
3.96
Partner Casino Restrictions
Two welcome bonuses per customer per 7 days in the casino group

Additional Betting Options

Languages Supported

Casino Web Site English, French, German, Portuguese, Spanish, Swedish

Targeted Countries

Targeted Countries No targeted specified

Country Limitations for United Kingdom

Our Take

Platinum Play online launched in 2004, and is licensed and regulated by the Malta Gaming Authority. It is owned by the Fortune Lounge—a union of one of the world’s most renowned networks and the winner of the prestigious Top Casino Group Award. The headquarters of the managing company are in Malta.

The reviewed website receives most of its visits from Canada, Australia, New Zealand, United Kingdom, Germany, Brazil, and India, but the actual geography is way broader, including North and South America, Asia, and Europe. Italy is among the countries that are restricted from the registration process due to the laws and regulations of this country.

Both signup and registration forms are located in the upper right corner of the homepage, the link to which is included into our publication. The platform has a responsive design for those logging in from their mobiles and tablets. To become one of the registered clients, one has to complete the standard two-phase sign-up form, choose the preferred currency and banking method, and then start playing.

Back in the days when Platinum Play just started, the download of software was the most popular option, especially considering the fact that all entertainment here is from Microgaming. As the industry evolved, though, instant play became a requirement of players. All visitors can now enjoy the browser-based version of the library for both desktops and mobile phones.

A mobile app can be found in the Apple store. It fits all iOS versions, beginning with 8.0 and higher, and needs about 15 MB of free space. The program has been adapted to English, Dutch, German, Portuguese, Swedish, and other languages.

Contacts and Support

General

Current Casino Time19:45 (UTC+2)

Live chatYes

24/7 supportYes

Website FAQsYes

Phone

International+1-866-745-2416

UK

Canada US+1-866-745-2416

Other countries Algeria, Argentina, Australia, Austria, Brazil, Chile, Cyprus, Finland, Germany, Greece, Hong Kong, Italy, Japan, Malaysia, Mauritius, Mexico, Namibia, Netherlands, New Zealand, Nigeria, Norway, Portugal, Singapore, Sweden, Switzerland, Thailand

General emailSend an Email

Feedback FormLeave Feedback

VIP email None

Other emailSend an Email

Fax

InternationalUnknown

UKUnknown

Canada USUnknown

Other countries Unknown

Mail Adress

TitleDigimedia Ltd

Street & NumberVilla Seminia 8, Sir Temi Zammit Avenue

CityTa’ Xbiex

CountryMalta

Post CodeXBX1011

Social Media

Casino accounts

Complaints Handling Procedure

ProcedureComplaints may be resolved by Ecogra

Licensing Authority

Location Malta

License Name The Lotteries and Gaming Authority

Complainvia Website Form

Show full information

Supervising Organizations

eCOGRA Complaints Accepted  

IBAS Not Accepted


Other Organizations None

Gambling Portals 

Casinomeister PAB  + Representative

Askgamblers Representative

LatestcasinobonusesRepresentative

Other

FacebookActive Page

 
Banking and Payouts
Section Rating: 5.0  
 

Payout Times

Advertised payout time

To e-wallets  from 1 to 1 Business days

By cheque from 6 to 16 Business days

Of that, reversal period1 days

Reported payout time

For this casino from 2 to 21 days, median is 5 days

For all associated casinos from 1 to 53 days, median is 4 days

KeyToCasino estimated payout time 

To e-wallets from 1 to 16 days, best guess 4 days

Non-payment risk 9%

Limits

Max cashout one time Unlimited

Max cashout monthly Unlimited

Withdrawal Min The minimum withdrawal amount is EUR 50.00 or currency equivalent 

Our Take

The banking section with its depositing and withdrawal methods is versatile. The cashier operates with Euros and major dollar currencies: US, Canadian, and Australian ones. Local European currencies, such as Polish zloty British pounds, Czech koruna, Danish and Norwegian krone, Swedish krona, and Swiss franc, are also available. Financial transactions are allowed with some of the Asian and Latin American currencies as well.

Visa and MasterCard; major e-wallets such as Nateller, Ecopayz, and Skrill; and bank transfers are among the common depositing methods. There are some Mexico-targeted payment options, such as ToditoCash and Pago Efectivo, and other options for visitors from South America that include Lobanet and Boleto.

The advertised cash out time is 24 hours. Based on the feedback from the winners, however, the real payout time may take up to four business days. Everything is based on the chosen type of the payout. In general, it is one business day for transfers to e-wallets and between six and 16 days for checks. All the questions and issues regarding the withdrawals can be resolved by the live chat assistants.

The minimum withdrawal sum is 50 EUR or its equivalent in the available currency. The maximum one-time and monthly cash-out, on the other hand, is unlimited.

The live help support urges players to use its exclusive CashCheck and PlayCheck developments to track all financial transactions within the brand and all activity while playing. There is a long period of up to 900 days during which the inactive account will not be charged any fees.

Fees

Player Activity Account inactivity for 900 days may result in fees

Other

 
Web Reputation
Section Rating: 4.0  
 

Player Experience Summary 

  • By class

    Money

    61.54%

    Support

    28.21%

    General

    2.56%

    Other

    7.69%

  • Type

    Negative

    ,51.28%

    Mixed

    5.13%

    Positive

    43.59%

  • Solved

    No

    52.94%

    Unknown

    17.65%

    Yes

    29.41%

  • Rep. payout time

    0 to 3 days

    50%

    4 to 9 days

    25%

    10 to 30 days

    25%

    31 days and more

    0.01%

  • Negative

    Mixed

    Positive

  • No

    Unknown

    Yes

  • Money

    Support

    General

    Other

  • Negative

    Mixed

    Positive

  • No

    Unknown

    Yes

  • 0 to 3 days

    4 to 9 days

    10 to 30 days

    31 days and more

  • Negative

    Mixed

    Positive

  • No

    Unknown

    Yes

Player Experience Details

Show all 39 feedbacks

Gambling Portal Ratings

Askgamblers CasinoRank
CasinoAdvisor Rating
Casinolistings Rating
Casinomeister Rating
Latest Casino Bonuses Rating
ThePOGG Rating

Gambling Portal Statuses

Askgamblers StatusVery Good
Casinomeister StatusAccredited
Latest Casino Bonuses StatusNo Status
Online Casino City StatusNo Status
Casinolistings StatusNo Status

Our Take

Platinum Play online holds high ratings among the community. It is accredited at CasinoMeister and has a ranking of seven out of ten. Six out of ten is the verdict at AskGamblers, where it is combined with the “Very Good” label. LCB shares the rating of four out of five based on feedback from its readers. All these numbers refer to the time when our publication was written. They may have changed.

More than 50% of the feedback from the registered members is positive. Most of the grateful comments are addressed to the support representatives and help services, that are provided 24/7. Available for gamers’ service is the live chat, e-mail, and phone lines for different countries. Over 50% of issues, many of them regarding a long payout time, have been reported as solved by the live help.

Another contact point is its official Facebook page. All the complaints can also be handled by the supervising authority, in this case, eCOGRA.

 
Promotions and Bonuses
Section Rating: 3.3  
 
 
*Total Bonus:  €800
 
 

Key Facts - Platinum Play Casino Bonus Review

  • Bonus Codes: Coupon codes are not required to be eligible for the promotional offers.
  • Welcome Offer: This deal includes a cash match on the first several deposits, and may offer free spins on a variety of games.
  • Game Contribution: Slots and arcades contribute between 10% to 100% to the wagering requirements, while contribution from table games is 20%, and only 10% - for video poker.
  • Loyalty Points: Active users are eligible for VIP invitations once they accumulate a certain amount of loyalty points.
 

Play-through Requirement and Bonus Structure

  • Welcome Bonus 
  • Cashable
  • 100%
  • 400
  • 40XBD
  • S
    Slots
    Contribute: 10-100%
    Wager: 40xBD to 400xBD
    T
    Table Games
    Contribute: 2-20%
    Wager: 200xBD to 2000xBD
    V
    Video Poker
    Contribute: 2-10%
    Wager: 400xBD to 2000xBD
    A
    Arcade and Variety
    Contribute: 10-100%
    Wager: 40xBD to 400xBD
First Deposit Welcome Bonus
100%
400
40XBD
  Cashable
Slots Wager: 40xBD to 400xBD
Table Games Wager: 200xBD to 2000xBD
Video Poker Wager: 400xBD to 2000xBD
Arcade and Variety Wager: 40xBD to 400xBD
No bonus code required.
Redemption Procedure: Claiming online
Claim Now
  • Welcome Bonus 
  • Cashable
  • 100%
  • 200
  • 40XBD
  • S
    Slots
    Contribute: 10-100%
    Wager: 40xBD to 400xBD
    T
    Table Games
    Contribute: 2-20%
    Wager: 200xBD to 2000xBD
    V
    Video Poker
    Contribute: 2-10%
    Wager: 400xBD to 2000xBD
    A
    Arcade and Variety
    Contribute: 10-100%
    Wager: 40xBD to 400xBD
Second Deposit Welcome Bonus
100%
200
40XBD
  Cashable
Slots Wager: 40xBD to 400xBD
Table Games Wager: 200xBD to 2000xBD
Video Poker Wager: 400xBD to 2000xBD
Arcade and Variety Wager: 40xBD to 400xBD
No bonus code required.
Redemption Procedure: Claiming online
Claim Now
  • Third Deposit Welcome Bonus

  • +50 Spins
  • Bonus Code
  • Welcome Bonus 
  • Cashable
  • 100%
  • 200
  • 40XBD
  • S
    Slots
    Contribute: 10-100%
    Wager: 40xBD to 400xBD
    T
    Table Games
    Contribute: 2-20%
    Wager: 200xBD to 2000xBD
    V
    Video Poker
    Contribute: 2-10%
    Wager: 400xBD to 2000xBD
    A
    Arcade and Variety
    Contribute: 10-100%
    Wager: 40xBD to 400xBD
Third Deposit Welcome Bonus
+50 Spins
100%
200
40XBD
  Cashable
Slots Wager: 40xBD to 400xBD
Table Games Wager: 200xBD to 2000xBD
Video Poker Wager: 400xBD to 2000xBD
Arcade and Variety Wager: 40xBD to 400xBD
No bonus code required.
Redemption Procedure: Claiming online
Claim Now

Our Take

 

Any new mobile app, Android, Mac, desktop site, or iPad registered user is able to take advantage of the welcome bonus. It can be a cash match combined with free spins, however the deal may change from time to time. This is why we urge players to head straight to the Promotions section to learn all the details.

The requirement for wagering the bonus and deposit sum is 40 times, which is above average. On the other hand, unlike at many other gambling destinations, here all the bonuses are cashable.

There are also weekly and monthly promotions, free spins, and cash prizes. The location offers special reward points for active regulars, which work by accumulating progress and receiving bonuses. The wagering requirements for the VIPs are lower.

There is a special VIP package, which includes all kinds of privileges: tickets to exclusive events, trips with luxurious hotels and restaurants included, etc.

On top of this, based on the history of prior propositions, Platinum Play may offer the famous Fortune Lounge Cruise gambling weekend on board the top-class cruise liner. Tickets to it can be won in special tournaments.

 

 
Games and Software
Section Rating: 4.9  
 

Downloadable Software

Provider Microgaming
Popularity 3 (used by 64 out of 926 casinos)
Game Speed  Medium (BlackJack 15 hpm, Roulette 25 spm, Videoslots 27 spm)
PC Performance  Heavy (CPU 20%, Ram 450MB, HDD 500MB)
Number of games 555 (Slots: 406, Video Poker: 57, Table Games: 75, Arcade and Variety: 17)

Instant-Play Software

ProvidersTotal
Microgaming Microgaming 450
Evolution Gaming Evolution Gaming 9
Total459

Mobile Software

Mobile Version Available

Popular Games on Platinum Play Casino

 

Our Take

The game portfolio consists of all kinds of slots and table games from Microgaming and live dealer from Evolution Gaming. In total, around 600 releases are located in the library, which is quite a high number for an operator powered by one studio. The lobby suggests a collection that includes slots and arcades, table games, and video poker. Everything but the progressives can be played as free slots.

Among slot machines are hits like Arctic Fortune, Dogfather, Harveys, Immortal Romance, and many more. Bingo, keno and scratch cards are provided in the Arcades section. Fans of video poker games can bet on Aces and Eights, All Aces, Bonus Poker, Deuces Wild, Jacks or Better, Joker Poker, Tens or Better and many more.

As to the table games, the choice is decent, also. Blackjack offers options like Atlantic City, Big Five, Classic, VIP, live, Double Exposure, European, Multi-Hand, Super Fun 21, and many more. Table pokers are represented by Pau Gow, 3 Card, Cyberstud, Pursuit, Progressive Cyberstud, Triple Pocket Hold’em Gold, and Multi-Hand series. Among roulette variations are American, European, French, live, Premier, and Auto. Among other games are baccarat and Red Dog.